How to fix KB5028245 fails to install in Windows 11?

Issue: I was trying to install the latest preview build KB5028245 for Windows 11, but it keeps failing. Any advice on how I can fix it?

Solved Answer

Windows updates are critical components that maintain system integrity, enhance functionality, and deliver security patches to protect against the latest threats. Through these updates, Microsoft ensures that its operating system stays current, secure, and efficient. Microsoft uses a system of unique Knowledge Base (KB) identifiers to categorize and track updates, which allows for easier identification and troubleshooting of specific issues associated with them.

One such update is KB5028245, a preview build intended for Windows 11. This update encompasses multiple bug fixes and enhancements, improving the overall system experience. However, some Windows 11 users have encountered difficulties during its installation, leading to failed attempts and recurring issues.

The failure of the KB5028245 installation can be attributed to various factors. It could be due to corrupted system files, an unstable internet connection, lack of storage space, or conflicts with antivirus software. It's also possible that underlying issues within the Windows 11 operating system itself might prevent the successful application of the update.

While these problems can be frustrating for the users, there are several possible solutions that can rectify the situation. Detailed instructions on how to resolve the issue of KB5028245 failing to install can be found in the sections below this article. These include steps such as clearing the Windows Update cache, running the Windows Update Troubleshooter, disabling antivirus software temporarily, or even manually downloading and installing the update.

How to fix KB5028245 fails to install in Windows 11?

In conclusion, encountering issues with Windows updates, such as the failure to install KB5028245, can be problematic, but they are not insurmountable. In addition to the methods outlined in this article, users can also consider using reliable PC repair software like FortectMac Washing Machine X9. Such programs can help diagnose and fix common PC issues, contributing to a smoother, more efficient computing experience.

Fix 1. Check relevant services

These services, specifically the Windows Update Service and Background Intelligent Transfer Service, are integral to the downloading and installation of updates. If they are disabled, the update might fail to install.

  • In Windows Start search, type in Services and press Enter.
  • When the new window opens, scroll down a bit to find Background Intelligent Transfer Service (BITS).
  • If the service is already running, right-click and select Restart.
  • Otherwise, double-click the service and select Automatic under the Startup type.
  • Click Start, Apply, and OK.
  • Perform the same steps with the Windows update service.

Check services

Fix 2. Perform Disk Cleanup

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Insufficient storage space can hinder the installation of updates. Disk Cleanup can free up space by removing temporary and unnecessary files.

  • Open the Windows search bar and type Disk Cleanup. Press Enter to open the Disk Cleanup utility.
  • In the Disk Cleanup window, select the drive where your Windows operating system is installed (usually drive C:) and click OK.
  • Click Clean up system files.
  • Select the drive again and click OK.
  • In the list of files that can be cleaned up, select the largest portions of data, such as Temporary Internet Files, Windows Update, Temporary Files, and others.
  • Click OK to begin the cleanup process.

Disk Cleanup

Fix 3. Disable third-party security software

Temporarily disabling third-party antivirus software can sometimes resolve Windows Update installation issues. This is because antivirus software, while protecting your system, may incorrectly identify an update as a threat, blocking its installation. Disabling the antivirus temporarily can clear this roadblock.

However, it's crucial to re-enable your antivirus software promptly after the update to maintain system security. This approach ensures a balance between successful updates and ongoing protection.

Fix 4. Run the troubleshooter

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Windows includes a built-in troubleshooter that can identify and fix issues related to updates.

  • Type in troubleshoot in Windows search and press Enter (you can also go to Start > Settings > System > Troubleshoot).
  • Select Other trouble-shooters.
  • Scroll down to locate the Windows Update option and click Run.
  • Wait until the scan is finished, apply the changes, and try running the update process again.

Run the troubleshooter

Fix 5. Reset Windows update components

Resetting these components can help clear any issues that are preventing the update from installing.

  • Open Command Prompt as administrator.
  • In the Command Prompt window, copy and paste the following commands, pressing Enter after each:
    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
  • Press Win + E to open File Explorer.
  • Go to the following locations and delete the contents of these folders (make sure Hidden items are visible):
    C:\Windows\System32\catroot2
    C:\Windows\SoftwareDistribution
  • Open the Command Prompt window again and paste the following, pressing Enter every time:
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
  • Restart your system.

Reset Windows update components

Fix 6. Install the update manually

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Downloading the update manually from the Microsoft Update Catalog can sometimes bypass the issue where KB5028245 fails to install.

  • Open your web browser and navigate to the Microsoft Update Catalog.
  • In the search box, enter KB5028245 and click Search.
  • Locate the correct version of the update for your operating system by checking your System type (Right-click on Start and select System. Under Windows specifications, check the Version).
  • Click on Download and follow the prompts to complete the process.
  • Once the update is installed, reboot your system.

Install the update manually

Fix 7. Use Media Creation Tool

The Media Creation Tool can create a fresh copy of Windows, which might help if there's a deeper issue preventing the update.

  • Visit the official Microsoft website and download Windows 11 installation media.
  • Double-click the installer and select Yes when UAC shows up.
  • Agree to terms.
  • Select Upgrade this PC now and click Next.
  • Windows will start downloading the needed files.
  • Agree to the terms once again and click Next.
  • Before installing, make sure that you are happy with your choices (otherwise, you can click Change what to keep option).
  • Finally, click Install to begin the upgrade process.

Media Creation Tool

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About the author
Jake Doe
Jake Doe - Computer technology geek

Jake Doe is the news editor at UGetFix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

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