[Fix] Windows July 2022 KB5015807 update created duplicate copy of printer

What causes [Fix] Windows July 2022 KB5015807 update created duplicate copy of printer?

Windows Update KB5015807 creates a duplicate printer copy
Duplicate printer has the suffix 'Copy 1'
Original printer is set to default automatically
User settings do not save after selecting 'Copy 1'
Previous updates have caused printing issues

Offer Fortect PC Suite

Repairs Windows system files, removes malware, and restores a clean OS state — without reinstalling.

Ad · we may earn a commission

Hello. After the installation of Windows Update KB501587, I cannot use my printer because Windows created a duplicate copy. Is there a way to fix this?

In July of 2022, Microsoft released a new update KB5015807[ref en-1] which breaks users' printers. The update installs a duplicate copy of the printer with the same name and the suffix "Copy 1", causing all printers not to print at all, including the original printer. Users have to go to the settings and manually pick "Copy 1" to be able to print.

However, the settings do not save, and the original printer gets set to default, so users have to do this process every time they want to print. This has been a big inconvenience for many people. The issue was officially confirmed by Microsoft but not yet fixed.

It is not the first time that Windows updates have caused printing issues. Back in 2021, we wrote about the network printing error 0x0000011b that affected many business owners. Even though Microsoft has not yet released a fix for the problem of the KB5015807 update creating duplicate copies of printers, luckily, we have found a workaround that has helped some people.

In this guide, you will find 4 steps that could help you use your printer after the KB5015807 update created a duplicate copy. We also recommend running a scan with a maintenance tool like [d1]. It can fix various system errors, BSODs,[ref en-2] corrupted files, and registry[ref en-3] issues. Otherwise, follow the step-by-step guide carefully.

Fix windows july 2022 kb5015807 update created duplicate copy of printer

Step 1. Delete Copy 1 Printer

Open Settings and click on Devices
Go to Printers & scanners
Select the copy of your original printer and click Remove device

Click Yes to confirm

Step 2. Delete the Original Printer in the Device Manager

Press Windows key + R to open the Run box
Type devmgmt.msc and press Enter
Expand the Print queues drop-down menu, right-click on the printer and choose Uninstall Device

Close Device Manager
Disconnect the printer cable from the PC

Step. 3 Uninstall Printer Software and Drivers

Open Settings and click on Apps
Go to Apps & features and find the software you want to remove
Click the Uninstall button and continue with the on-screen directions

Restart your PC, then power up the printer

Step 4. Reinstall Printer Drivers and Software

Go to the official website of your printer manufacturer
Find the needed drivers and software
Install them using the instructions provided

Bottom line

To resolve the issue of the duplicate printer created by the KB5015807 update, users can delete the 'Copy 1' printer and uninstall the original printer from the Device Manager. If these steps do not work, it is recommended to run a maintenance tool to fix various system errors.

Frequently asked questions

What should I do if my printer shows up twice after installing the KB5015807 update on Windows 10?

You can remove the duplicate printer by going to Settings > Devices > Printers & scanners, selecting the duplicate entry, and clicking 'Remove device.' After that, restart your computer and re-add your printer if necessary.

Is there a way to prevent the duplicate printer issue after the KB5015807 update on Windows 11?

Currently, there is no official fix to prevent this issue, but regularly checking for Windows updates can help, as Microsoft may release a patch to address it.

How can I reinstall my printer on Windows 10 after the KB5015807 update caused duplication?

To reinstall your printer, remove the duplicate entry as mentioned, then go to Settings > Devices > Printers & scanners and click 'Add a printer or scanner' to set it up again.

Did this fix work for you?

Written & verified by

Olivia Morelli

Windows Systems Expert

Windows error repair BSOD troubleshooting System file corruption Registry repair Windows Update failures

Olivia Morelli is a Windows systems expert specialising in diagnosing and repairing OS-level errors. She has spent nearly a decade writing guides that help everyday users recover from BSODs, corrupt system files, broken Windows installations, and failed update rollouts. Her methodical troubleshooting approach — starting with built-in tools before escalating to manual repairs — reflects years of practical experience supporting users across Windows 7, 8, 10 and 11. Olivia's guides are known for their clarity, completeness, and the care she takes to explain not just the fix but why the problem occurred.

434 guides published All articles →

0 Comments

Be the first to comment