[Fix] Windows July 2022 KB5015807 update created duplicate copy of printer

Question

Issue: [Fix] Windows July 2022 KB5015807 update created duplicate copy of printer

Hello. After the installation of Windows Update KB501587, I cannot use my printer because Windows created a duplicate copy. Is there a way to fix this?

Solved Answer

In July of 2022, Microsoft released a new update KB5015807[1] which breaks users' printers. The update installs a duplicate copy of the printer with the same name and the suffix “Copy 1”, causing all printers not to print at all, including the original printer. Users have to go to the settings and manually pick “Copy 1” to be able to print.

However, the settings do not save, and the original printer gets set to default, so users have to do this process every time they want to print. This has been a big inconvenience for many people. The issue was officially confirmed by Microsoft but not yet fixed.

It is not the first time that Windows updates have caused printing issues. Back in 2021, we wrote about the network printing error 0x0000011b that affected many business owners. Even though Microsoft has not yet released a fix for the problem of the KB5015807 update creating duplicate copies of printers, luckily, we have found a workaround that has helped some people.

In this guide, you will find 4 steps that could help you use your printer after the KB5015807 update created a duplicate copy. We also recommend running a scan with a maintenance tool like ReimageMac Washing Machine X9. It can fix various system errors, BSODs,[2] corrupted files, and registry[3] issues. Otherwise, follow the step-by-step guide carefully.

Fix Windows July 2022 KB5015807 update created duplicate copy of printer

Step 1. Delete Copy 1 Printer

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  • Open Settings and click on Devices
  • Go to Printers & scanners
  • Select the copy of your original printer and click Remove device

Delete Copy 1 Printer

  • Click Yes to confirm

Step 2. Delete the Original Printer in the Device Manager

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Press Windows key + R to open the Run box
  • Type devmgmt.msc and press Enter
  • Expand the Print queues drop-down menu, right-click on the printer and choose Uninstall Device

Delete the Original Printer in the Device Manager

  • Close Device Manager
  • Disconnect the printer cable from the PC

Step. 3 Uninstall Printer Software and Drivers

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Open Settings and click on Apps
  • Go to Apps & features and find the software you want to remove
  • Click the Uninstall button and continue with the on-screen directions

Uninstall Printer Software and Drivers

  • Restart your PC, then power up the printer

Step 4. Reinstall Printer Drivers and Software

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Go to the official website of your printer manufacturer
  • Find the needed drivers and software
  • Install them using the instructions provided

Reinstall Printer Drivers and Software

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About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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