How to disable “Windows Support Alert” pop-up?

by Gabriel E. Hall - -
12

Question

Issue: How to disable “Windows Support Alert” pop-up?

Is a “Windows Support Alert” reporting spyware/riskware virus on my PC a genuine alert? Should I call for the given number to report this alert? It keeps reoccurring even if I click “Ignore Alert” button?

Solved Answer

Microsoft does NOT distribute “Windows Support Alert,” so if you started getting it on your web browser, it’s about time to scan your PC with a reputable anti-malware[1] and carefully check the extensions of your web browser.

The “Windows Support Alert” pop-up is yet another Tech-Support-Scam[2] currently circulating on the Internet. It’s one of those fake alerts that try to mimic official Microsoft’s alerts, but don’t get fooled. Microsoft does not send warning about virus infections and unknown error codes. Although there are hundreds of error codes that might be reported to people by Windows operating system, none of them will contain a telephone number.

It’s not yet clear what scammers who developed the “Windows Support Alert” scam are seeking, but judging from previous practice that may want to spread doubtful third-party programs or get remote access to people’s PCs. In the latter case, the consequences may be devastating – data loss, identity theft, money loss, and similar.[3]Windows Support Alert pop-up removal

The specifisities of the “Windows Support Alert” scam

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“Windows Support Alert” scam can occur on any web browser, be it popular or not. In some cases, it pop-ups when visiting doubtful third-party websites, but typically it’s triggered by adware. It might got installed to your PC along with legitimate free application.

First of all, a pop-up in a blue screen environment occurs. It reports “Windows Warning Alert” and claims that the system detected a malicious spyware/riskware. In less than ten seconds, a second pop-up shows up, which indicates “Windows Support Alert” and provides a supposed Microsoft support number.

Although the Ignore Alert button is provided, it does not work. The “Windows Support Alert” error freezes the web browser, so it has to be closed forcefully using Task Manager.

Despite the fact the “Windows Support Alert” tech-support-scam is not malicious itself, it disrupts web browsing sessions and can cause loss of important work. The most important thing is NOT to call for the provided number and DO NOT trust the scammers on the other side of the handset.

Fixing “Windows Support Alert” error

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  • Press Ctrl + Alt + Delete and open Windows Task Manager.
  • Find the process of your web browser, click on it, and select End Task.Close web browser on Task Manager

After that, you have two options – either scan your PC with antivirus, say Reimage, or uninstall malware manually. Regardless of the method you prefer, reset your web browser's default settings. This is how you should do that:

  •  Press Windows key + I and open Apps section. (Windows 10)
  • In earlier Windows versions you should navigate to Control Panel -> Programs & Features.
  • Carefully check the list of installed programs. Uninstall unknown programs or the ones that you did not install purposely. 
  • Click on the unwanted program and select Uninstall.Uninstalll malware
  • Then open your web browser (do not restore the last browsing session).
  • Click on Menu icon and open Settings.
  • Find Reset or Refresh option and click it. 
  • To save all the changes, restart your PC and check if the “Windows Support Alert” is gone. 

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About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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