How to fix "Can’t get mail" Mail app error in Windows?

Question

Issue: How to fix "Can’t get mail" Mail app error in Windows?

Hello. I keep getting the “Can’t get mail” error message in the Windows Mail app. How do I fix it?

Solved Answer

“Can't get mail” is a common error message encountered by users when using the Mail app on a Windows system. The Mail app for Windows is a built-in email client that allows users to manage all of their email accounts in one place. It works with a variety of email services, including Gmail, Yahoo, and Microsoft Exchange. The app includes features such as email reading, composition, and sending, as well as contact and calendar management.

Users who receive the “Can't get mail” error are unable to receive new emails or update existing ones. This can be an aggravating experience, particularly for those who rely heavily on email for work or personal communication. The problem can occur for a number of reasons, including network connection issues, app settings, or corrupt app data.

The “Can't get mail” error can cause users to miss important emails, which can have serious consequences in some cases. It can also lead to decreased productivity and a waste of time, as users may spend hours troubleshooting the problem.

Checking the network connection, updating the app, repairing or resetting the app, allowing the Mail app through the firewall, or re-adding the email account to the app are all possible solutions to the “Can't get mail” error. However, the specific solution may be determined by the underlying cause of the problem.

In this guide, you will find 6 steps that should help you fix the “Can’t get mail” error. You may also run a system repair tool like FortectMac Washing Machine X9 that can fix most system errors. BSODs,^[1] corrupted files, registry^[2] issues, or clear cookies and cache.^[3] Otherwise, follow the step-by-step instructions below.

Solution 1. Restart the App

• Right-click on your account in the left sidebar.
• Select Account settings.
• Choose the Delete account from this device option.

• Click Delete in the following window.
• Restart the Mail app.
• Click the Gear icon at the bottom right corner of the left sidebar.
• Select Settings.
• Choose Manage accounts.
• Click Add account.
• Enter your account credentials to log in.

Solution 2. Check Date and Time Settings

• Open the Settings menu.
• Click on Time & language.
• Select Date & time.
• In Date & time settings, find the Set time automatically option and switch it to off.

• Scroll down to Set the date and time manually and click on Change.
• Choose the appropriate date and time settings.
• Click on Change to save the new settings.

Solution 3. Install Windows Updates

• Press the Windows key + R to open the Run box
• Type ms-settings:windowsupdate in the text box and press Enter
• Click the Check for updates button

• If a new update is available, click the Download & Install all button.
• Restart your computer after the process is finished and check to see if the problem is fixed

Solution 4. Change Privacy Settings

• Launch the Settings app.
• Choose Privacy & security from the left sidebar.
• Click the Email navigation option.
• Enable the toggle next to Email access.

• Click the drop-down icon next to Let apps access your email to view its expanded options.
• Enable the toggle next to Mail and Calendar.
• Restart your system.
• Check to see if the issue is resolved.

Solution 5. Allow Mail through the Windows Firewall

• Open the Windows Security app by searching for it on the Start menu.
• Select Firewall & network protection from the main menu to open this panel.
• Click the Allow another app button at the bottom of the Allowed apps page.

• In the resulting dialog box, hit Browse and locate the executable file (ending in .exe) that you want to allow through the firewall.
• Once you select it, it will appear in the Apps section of the window.
• Hit Add to place the app you chose inside the list of allowed apps.
• Follow the above steps to check the boxes for the network types you want to allow it on.

Solution 6. Repair or Reset the Mail App

• Open Settings.
• Go to Apps > Installed apps.
• Click the three dots next to the Mail and Calendar app and choose Advanced options.
• Click the Repair button.
• Wait for the repair process to complete. You'll see a checkmark next to the Repair button when it's done.
• Restart your system.
• Check to see if the issue is resolved.

If the issue persists, you can reset the Mail and Calendar app:

• Open the Advanced options of the Mail and Calendar app.
• Click the Reset button.
• Wait for the app to reset to its default settings.
• Restart your system.
• Check to see if the issue is resolved.

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