How to fix “ea.com unable to connect” in Origin?

Question

Issue: How to fix “ea.com unable to connect” in Origin?

Hello. I have been trying to launch Apex Legends in Origin but it has not worked because every time I receive an error saying “Connection to server timed out.” What should I do?

Solved Answer

Origin is a digital distribution platform developed by Electronic Arts (EA) for purchasing and playing video games. The platform's software client is available for personal computers and mobile platforms. Instead of receiving a box, disc, or even CD key, games purchased online are immediately attached to the user's Origin account and can be downloaded with the corresponding Origin client.

Origin guarantees download availability forever after purchase, and there is no limit to the number of times games can be downloaded. However, with services like this comes a variety of issues. Because users have to be connected to the Internet to communicate with EA servers, if something goes wrong, they can be left without the ability to play the games they purchased.

Recently, users started to encounter an error that says “Connection to server timed out. See ea.com/unable-to-connect for additional information.” It seems like most of the time this error appears when players try to launch a game called Apex Legends.[1] There is a wide range of issues that can cause the game to be unable to launch. It could be caused by overloaded servers or the issue may be your network.

How to fix "ea.com unable to connect" in Origin?

As there are many potential causes for this problem we suggest using a repair tool ReimageMac Washing Machine X9 that can scan your system automatically to avoid going through all of the solutions. This software can identify the damaged system components, fix BSODs,[2] and registry issues, clear cookies[3], and boost the machine's performance, so you will be able to potentially get more out of your device while gaming.

If you want to start with manual solutions to fix “ea.com unable to connect” error in Origin you can start here. Make sure to go through all the steps carefully:

Solution 1. Change Local DNS to Google DNS

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  • Press and hold the Windows key and then press the R key
  • Now type ncpa.cpl and then press Enter
  • Right-click on your Network Adaptor and press properties
  • Double-click on the option named Internet Protocol Version 4 (TCP/IPv4)

Change Local DNS to Google DNS

  • Type 8.8.8.8 in Prefered DNS Server and 8.8.4.4 in Alternative DNS Server
  • Search for Command Prompt and run it as an administrator and type the following command to flush DNS cache and corrupted DNS data:

ipconfig/flushdns

  • Restart your computer

Solution 2. Change your Network Profile

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  • Click on the Network Icon on the bottom right of your screen
  • Click on the network that you are connected to and click Properties

Change your Network Profile

  • In the section named Network Profile select Private
  • Restart your computer

Solution 3. Reset your Network Configurations

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Hold the Windows Key and Press X. Choose Command Prompt (Admin) or PowerShell (Admin)
  • Once PowerShell or Command Prompt is opened type the following commands:

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

Reset your Network Configurations

  • Restart your computer

Solution 4. Forward the Required Ports

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Hold the Windows Key and Press X. Chose Command Prompt (Admin) or PowerShell (Admin).
  • Now type the following set of commands one by one to allow Apex Legends through your Windows Firewall:
  1. netsh advfirewall firewall add rule name= “Apex Legends Appuals fix TCP Inbound” dir=in action=allow protocol=TCP localport=1024-1124,3216,9960-9969,18000,18060,18120,27900,28910,29900
  2. netsh advfirewall firewall add rule name= “Apex Legends Appuals fix UDP Inbound” dir=in action=allow protocol=UDP localport=1024-1124,18000,29900,37000-40000
  3. netsh advfirewall firewall add rule name= “Apex Legends Appuals fix TCP Outbound” dir=out action=allow protocol=TCP localport=1024-1124,3216,9960-9969,18000,18060,18120,27900,28910,29900
  4. netsh advfirewall firewall add rule name= “Apex Legends Appuals fix UDP Outbound” dir=out action=allow protocol=UDP localport=1024-1124,18000,29900,37000-40000

 Forward the Required Ports

Solution 5. Change Proxy Settings

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Press and hold the Windows + R keys to open the Run program
  • Now type inetcpl.cpl and press Enter
  • Head over to the Connections tab and click on the option named LAN Settings
  • Make sure the Automatically detect proxy settings option is unchecked

Change Proxy Settings

  • Restart your PC

Repair your Errors automatically

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Prevent websites, ISP, and other parties from tracking you

To stay completely anonymous and prevent the ISP and the government from spying on you, you should employ Private Internet Access VPN. It will allow you to connect to the internet while being completely anonymous by encrypting all information, prevent trackers, ads, as well as malicious content. Most importantly, you will stop the illegal surveillance activities that NSA and other governmental institutions are performing behind your back.

 

Recover your lost files quickly

Unforeseen circumstances can happen at any time while using the computer: it can turn off due to a power cut, a Blue Screen of Death (BSoD) can occur, or random Windows updates can the machine when you went away for a few minutes. As a result, your schoolwork, important documents, and other data might be lost. To recover lost files, you can use Data Recovery Pro – it searches through copies of files that are still available on your hard drive and retrieves them quickly.

 

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

Contact Gabriel E. Hall
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