How to fix email attachments not opening?

Question

Issue: How to fix email attachments not opening?

Hello. I can't open email attachments in Outlook. What can I do?

Solved Answer

No one is safe when it comes to issues like email attachments not opening. In fact, this is one of the most common problems that users can encounter when using their devices. No doubt that it can get annoying if you received an important or urgent file and you cannot open it.

If you can't open an e-mail attachment, it's probably because your computer lacks the required software to support the file format. For example, let's say someone sends you a .PSD image, but you do not have Adobe Photoshop or any other program that can recognize that type of file. In this case, the file cannot be opened.

In this situation, we recommend you have the sender save the file in a different format that the computer can open and re-send the attachment. If you are going to be working with this file format often, install a program or viewer on your computer that can read the file format.

If that is not the case, the issue may appear for various reasons. If you have a third-party security tool installed on your device, you should try to disable it or uninstall it to see if it fixes the problem. Email attachments may also be not opening because the application lacks the latest updates. In this guide, you will find 5 steps that should help you fix email attachments not opening.

If you are not ready for a lengthy manual troubleshooting process, you can use a maintenance tool like ReimageMac Washing Machine X9. It can fix most system errors, BSODs,[1] corrupted files, and registry[2] issues. It is also capable of clearing cookies and cache,[3] which should increase the performance of your device. Otherwise, follow the step-by-step instructions below.

How to fix email attachments not opening

Method 1. Update Microsoft Store Apps

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Open the Microsoft Store and click on Library
  • Click Get Updates and wait until all apps are updated

Update Microsoft Store Apps

  • Check if the issue is resolved

Method 2. Reset the Mail App

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

If you were trying to open an attachment through the Mail app, reset it and see if it fixes the problem.

  • Press the Windows key + I and go to Apps
  • Click on Apps & Features
  • Locate the Mail and Calendar app and click on Advanced Options

Reset the Mail App

  • Scroll down and click Reset

Method 3. Enable PDF Settings

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

If you are using a Microsoft Edge browser when you try to open a PDF file, change the browser settings.

  • Open Edge and go to Settings
  • Click on Cookies and site permissions in the menu on the left of the screen
  • Scroll down and click PDF documents

Enable PDF Settings

  • Enable the options Always download PDF files and PDF display settings

Method 4. Disable Outlook Add-ins

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Open Microsoft Outlook
  • Click File, Options, and then Add-ins
  • Under Manage, click COM Add-ins
  • Click the Go button next to Manage, then uncheck all the add-ins

Disable Outlook Add-ins

  • Once everything is disabled, click OK
  • Close Microsoft Outlook, then re-open Outlook to see if the issue is resolved

Method 5. Disable Third-Party Antivirus Software

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Sometimes antivirus software can block legitimate processes mistakenly. You should try disabling your antivirus and trying to open the attachment again.

Disable Third-Party Antivirus Software

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Access geo-restricted video content with a VPN

Private Internet Access is a VPN that can prevent your Internet Service Provider, the government, and third-parties from tracking your online and allow you to stay completely anonymous. The software provides dedicated servers for torrenting and streaming, ensuring optimal performance and not slowing you down. You can also bypass geo-restrictions and view such services as Netflix, BBC, Disney+, and other popular streaming services without limitations, regardless of where you are.

Don’t pay ransomware authors – use alternative data recovery options

Malware attacks, particularly ransomware, are by far the biggest danger to your pictures, videos, work, or school files. Since cybercriminals use a robust encryption algorithm to lock data, it can no longer be used until a ransom in bitcoin is paid. Instead of paying hackers, you should first try to use alternative recovery methods that could help you to retrieve at least some portion of the lost data. Otherwise, you could also lose your money, along with the files. One of the best tools that could restore at least some of the encrypted files –  Data Recovery Pro.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

Contact Gabriel E. Hall
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