Issue: How to fix email attachments not opening?
Hello. I can't open email attachments in Outlook. What can I do?
No one is safe when it comes to issues like email attachments not opening. In fact, this is one of the most common problems that users can encounter when using their devices. No doubt that it can get annoying if you received an important or urgent file and you cannot open it.
If you can't open an e-mail attachment, it's probably because your computer lacks the required software to support the file format. For example, let's say someone sends you a .PSD image, but you do not have Adobe Photoshop or any other program that can recognize that type of file. In this case, the file cannot be opened.
In this situation, we recommend you have the sender save the file in a different format that the computer can open and re-send the attachment. If you are going to be working with this file format often, install a program or viewer on your computer that can read the file format.
If that is not the case, the issue may appear for various reasons. If you have a third-party security tool installed on your device, you should try to disable it or uninstall it to see if it fixes the problem. Email attachments may also be not opening because the application lacks the latest updates. In this guide, you will find 5 steps that should help you fix email attachments not opening.
If you are not ready for a lengthy manual troubleshooting process, you can use a maintenance tool like FortectMac Washing Machine X9. It can fix most system errors, BSODs, corrupted files, and registry issues. It is also capable of clearing cookies and cache, which should increase the performance of your device. Otherwise, follow the step-by-step instructions below.
Method 1. Update Microsoft Store Apps
- Open the Microsoft Store and click on Library
- Click Get Updates and wait until all apps are updated
- Check if the issue is resolved
Method 2. Reset the Mail App
If you were trying to open an attachment through the Mail app, reset it and see if it fixes the problem.
- Press the Windows key + I and go to Apps
- Click on Apps & Features
- Locate the Mail and Calendar app and click on Advanced Options
- Scroll down and click Reset
Method 3. Enable PDF Settings
If you are using a Microsoft Edge browser when you try to open a PDF file, change the browser settings.
- Open Edge and go to Settings
- Click on Cookies and site permissions in the menu on the left of the screen
- Scroll down and click PDF documents
- Enable the options Always download PDF files and PDF display settings
Method 4. Disable Outlook Add-ins
- Open Microsoft Outlook
- Click File, Options, and then Add-ins
- Under Manage, click COM Add-ins
- Click the Go button next to Manage, then uncheck all the add-ins
- Once everything is disabled, click OK
- Close Microsoft Outlook, then re-open Outlook to see if the issue is resolved
Method 5. Disable Third-Party Antivirus Software
Sometimes antivirus software can block legitimate processes mistakenly. You should try disabling your antivirus and trying to open the attachment again.
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