How to fix ERR_INTERNET_DISCONNECTED error?

by Gabriel E. Hall - -
12

Question

Issue: How to fix ERR_INTERNET_DISCONNECTED error?

I received ERR_INTERNET_DISCONNECTED error on Google Chrome which prevents accessing websites. It tells that my computer is offline, but I can clearly see that it’s connected to home Wi-Fi. How to fix this problem?

Solved Answer

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ERR_INTERNET_DISCONNECTED is a connectivity error which can appear in Google Chrome[1] web browser. When users try to open specific website, they receive a grey Chrome’s window with T-Rex[2] which includes the following message:

Unable to connect to the Internet
Google Chrome can’t display the webpage because your computer isn’t connected to the Internet.
ERR_INTERNET_DISCONNECTED

Sometimes the ERR_INTERNET_DISCONNECTED error on Chrome appears when your computer gets disconnected from the Internet. Hence, the first thing you need to do is to check if there are no problems with the connection.

However, the error might be caused by other problems with connectivity or internet settings. But all of these issues can be solved. You can fix ERR_INTERNET_DISCONNECTED error on Chrome by configuring Internet settings, clearing browsing data, and a couple of other methods which are explained in the second part of the article.

Fix ERR_INTERNET_DISCONNECTED error

Instructions how to fix ERR_INTERNET_DISCONNECTED error on Google Chrome

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First of all, you have to make sure that your computer is connected to the Internet.[3] If you are using Wi-Fi, check if you can browse the web using your smartphone which is connected to the same Wi-FI. Additionally, you can connect using cable. If the problem still exists, you should contact your Internet service provider and check if there are any technical issues.

However, if your internet connection is smooth, but ERR INTERNET DISCONNECTED error still greets you on the browser, you should try out the following methods to get rid of the problem.

Method 1. Clear browsing cookies and cache

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  1. Open Google Chrome’s settings.
  2. Navigate to My Tools and choose Clear browsing data option.
  3. In the appeared pop-up window, make sure that you check Cookies and other site and plug-in data and Cached images and files options. If you want, you can clear other information too.
    Clear browsing data on Chrome
  4. Set Time range to All time.
  5. Click Clear Data button.

Check if the ERR_INTERNET_DISCONNECTED error shows up again. If you still cannot access the Internet, try another method.

Method 2. Configure your Internet settings on Windows

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  1. In the Windows search box type internet options.
  2. Open Internet Options and navigate to Connections tab.
    Open Internet Settings
  3. Click LAN settings button.
  4. Make sure that Automatically detect settings and Use a proxy server for your LAN are not selected. If they are, remove the ticks from checkboxes.
    Check LAN settings

The configuration of Internet settings should help to fix ERR INTERNET DISCONNECTED Chrome error. If not, try the third option.

Method 3. Reset network settings and flush DNS

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The free scanner will identify main causes of your problem in its scan report. To eliminate them, you have to activate the licensed version of Reimage repair software by purchasing it. To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  1. In the Windows search box type cmd.
  2. Right-click Command Prompt once it appears in the results list and choose Run as administrator option.
  3. Type the following commands and click Enter after each of them:
    pconfig /flushdns
    ipconfig /renew
    netsh int ip set dns
    netsh winsock reset
  4. Restart the computer and launch Chrome to check if it helped to fix ERR_INTERNET_DISCONNECTED error.

Method 4. Update network adapter

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If none of the first three methods helped to get rid of ERR_INTERNET_DISCONNECTED error, you should try updating your network adapter.

  1. Type Device Manager in Windows search box to find and open Device Manager.
  2. Then expand Network adapters section.
  3. Right-click on your network adapter and choose Update Driver Software option.
    Update network driver
  4. Click on Search automatically for updated driver software option in the appeared window.
  5. Follow the instructions on the screen.

Note. If Windows update cannot find recent version of your network adapter, you should visit your computer manufacturer support site and download the latest driver from there.

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About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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