How to Fix Error 0x800c0002 while updating Windows 10?

by Olivia Morelli - -


Issue: How to Fix Error 0x800c0002 while updating Windows 10?

My Windows 10 triggers the 0x800c0002 error when updating. As a result, I cannot install updates. How to solve this problem?

Solved Answer

Error Code 0x800c0002 is one of Windows 10 update errors. The error is triggered when some problems occur with update installation. The message states:

“There were problems installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

Feature update to Windows 10, version 1703 – Error 0x800c0002”

The text of the error message might vary based on Windows 10 version. However, above this update status message, there’s a “Retry” button. Clicking it should solve the problem, but it does not always happen. If hitting this button gives no positive results, the issue might be related to the corrupted Windows Update components. Therefore, you may need to reset them.

However, the problem with Windows Updates might also be related to virus or malware attack. Various cyber infections are capable of disabling various Windows services and processes. Although malware usually blocks security services, it might also disable Windows Updates as well.

Therefore, if you suspect that your PC might be infected with a virus, you should run a full system scan with antivirus or anti-malware tool. If you noticed computer slowdowns, receive strange security alerts or pop ups, you should employ Reimage or another malware removal software and clean your PC.

If it’s not the case of virus attack, you can fix Error 0x800c0002 while updating Windows 10 using one of the methods presented below.

The picture of the Error 0x800c0002

Methods to fix Windows Update error 0x800c0002

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Method 1. Run Windows Update Troubleshooter

The easiest way to deal with Update Errors is to run the Troubleshooter. You can download this tool from here.

Once you run it after the installation, it should detect the problem and fix it. However, not all problems can be solved using this software. If it does not help, you should go for the second method.

Method 2. Reset Windows Update components.

The reason behind Error 0x800c0002 might be corrupted Windows Updates Components. Therefore, resetting them and reinitiating Windows Updates might help to solve the error.

1. Click Windows Key + X. From the appeared menu choose Command Prompt (Admin).

2. You have to stop the BITS, Cryptographic, MSI Installer and the Windows Update Services by entering these command to the command prompt. Do not forget to hit Enter after each command:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

3. The next requires renaming SoftwareDistribution and Catroot2 folders using the command prompt. Enter these commands and hit Enter after each of them:

ren C:\\Windows\\SoftwareDistribution SoftwareDistribution.old
ren C:\\Windows\\System32\\catroot2 Catroot2.old

4. Now the BITS, Cryptographic, MSI Installer and the Windows Update Services are disabled. Thus, you need to restart them by entering these commands and hitting enter after each of them:

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

5. Enter Exit in the Command Prompt in order to close it.

6. Restart the computer.

When your computer reboots, try to install Windows Updates again. The 0x800c0002 error should no longer appear.

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About the author

Olivia Morelli
Olivia Morelli - PC & Mac repair expert

Olivia Morelli is a young, but a perspicacious IT expert who is currently just a year away from a Bachelor’s Degree in Software Systems. Her primary passion is cyber security, however, thanks to her detailed understanding of computer networks, operating systems and hardware, she can find a fix for any PC or Mac issue.

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