How to fix error 137 ERR_NAME_RESOLUTION_FAILED on Google Chrome?

by Julie Splinters - -
12

Question

Issue: How to fix error 137 ERR_NAME_RESOLUTION_FAILED on Google Chrome?

Dear team. Could you please help me to fix browser error 137? It shows both on Chrome and Firefox. The error says net:: ERR_NAME_RESOLUTION_FAILED Unknown error.

However, I can use Explorer from Start menu. I have no idea what does that mean and what should I do? Please help!

Solved Answer

The ERR_NAME_RESOLUTION_FAILED is a browser-specific error, which most frequently strikes Google Chrome.[1] None of the web browsers currently available on the market are immune to this problem, but Internet Explorer, Mozilla Firefox, Microsoft Edge, Opera, and other popular web browsers are less prone to this problem.

Since it’s one of browser-related bugs, any Windows OS version can be affected. However, for some currently unknown reasons, Windows 10 users come across the ERR_NAME_RESOLUTION_FAILED error most frequently.
It shows up unexpectedly when the user opens Google Chrome and attempts to visit a website that he or she normally visits.[2] Then the error message in a grey environment appears saying:

“This website is not available: The webpage at [redacted] might be temporarily down or it may have moved permanently to a new web address. Error code: ERR_NAME_RESOLUTION_FAILED [Error code 137].”

The exact reason why ERR_NAME_RESOLUTION_FAILED pop-up shows up is not clear. What is clear that it’s not related to device drivers or antivirus program.[3] First of all, you should address Internet configuration settings, renew DNS or reset Google Chrome.Fix ERR_NAME_RESOLUTION_FAILED error

Clear browsing data

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First of all, to fix ERR_NAME_RESOLUTION_FAILED error try to reopen your web browser and clear browsing data. To remove browsing data that may trigger errors, make sure to mark clear cookies, plug-in data, cached images and files options before removing:

  • Open Google Chrome and click on Menu icon (three vertical dots at the top-right corner of the website).
  • Open Settings and scroll down to the bottom.
  • Expand the Advanced settings section.
  • Locate the Clear browsing data option and click on it.
  • Here you’ll see Basic and Advanced tabs at the top. If you are afraid of losing passwords, autofill data, and other customized settings, stick to the Basic data clearance. There you’ll see Browsing history, Cookies and other site data, and Cached images and files options marked by default. Leave them as they are.
  • Click Clear data and wait for the process to be finished.

Clear browsing data

  • Finally, restart Chrome and check if that helped.

Flush DNS

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  • Right-click on Windows key and select Command Prompt (Admin).
  • Copy and paste the following commands one-by-one. Press Enter after each and wait for the command to be executed.
    ipconfig/flushdns
    ipconfig/release
    ipconfig/renew

Flush DNS

Reset Google Chrome settings to default

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If none of the methods listed above helped, try to reset Google Chrome. For this purpose, you should:

  • Open Google Chrome and click on Menu icon (three vertical dots at the top-right corner of the website).
  • Open Settings and scroll down to the bottom.
  • Expand the Advanced settings section.
  • Find the Restore Settings box and click Reset.

Reset Google Chrome

  • Once done, restart Chrome and check if these steps helped to fix ERR_NAME_RESOLUTION_FAILED error.

Use open DNS or Google’s DNS

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  • Press Windows key + R, type ncpa.cpl, and hit Enter.
  • Right-click on the Ethernet or Wi-Fi connection depending on which you are currently using.
  • Select Properties and select the Internet Protocol Version 4 (TCP/IPv4).
  • Click Properties.
  • At the bottom of the window, click the Use the following DNS server addresses
  • Now enter 8.8.8.8 as Preferred DNS server and 8.8.4.4 as Alternate DNS server.

Use Google's DNS

  • Finally, click OK to save the changes and check if the DNS problems have been resolved.

Check the system for malware/virus

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If none of the methods provided above helped to fix the  ERR_NAME_RESOLUTION_FAILED  error, we would strongly recommend scanning the system with malware. Hackers often misuse the design of legitimate error message and transform them into Tech-Support-Scam alerts. In this case, the  ERR_NAME_RESOLUTION_FAILED pop-up should contain a mobile number.

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About the author

Julie Splinters - Computer optimization specialist

When it comes to computer optimization, Julie Splinters is the expert. Whether it is a slow smartphone, Windows, Mac or Linux operating system, she will find a solution within minutes.

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