Question
Issue: How to Fix Error Code 0xc0000e9 on Windows?
Hello, I need help ASAP! I cannot access my computer because I see a blue screen of death. Can I fix Windows 0xc0000e9 error manually or I need to purchase the antivirus system which is offered on the screen?
Solved Answer
Error code 0xc0000e9 on Windows is merely an attempt to display a fake blue screen of death (BSOD) to swindle money from inexperienced computer users[1]. “Windows Troubleshooting” is a new scam which has recently emerged on the cyberspace and appears to lock the screen and deliver fake alerts.
Once the imitation of BSOD shows up, the victims are provided with a fake message saying that Windows has encountered an unexpected error 0xc0000e9. Criminals claim that infected computer systems are missing .dll registry files[2]. As a result, they offer to contact online tech support to prevent the crash of hard drive or data loss and buy Windows defender essentials.
We do not recommend calling or contacting the so-called Live Chat Support since scammers might try to trick you to give in personal information which can be later used for phishing purposes. If you do so, you can receive numerous spam emails, or texts used to deceive gullible people[3].
Error 0xc0000e9 connects to the Hitechnovation.com and downloads the following files, to maintain the fake BSOD:
- Scshtrv.exe;
- BSOD.exe;
- Adwizz.exe;
- Troubleshoot.exe;
- Csrvc.exe.
Note that error code 0xc0000e9 is an imposter of a legitimate 0xc00000e9 issue on Windows. This startup problem is related to corrupted files which disrupt registry entries or hard disk and occurs when you are starting your computer. One of the main reasons why you might face this error is outdated system drivers, damaged hard drive, or incorrectly installed Windows updates.
You should not confuse these two problems since the legitimate error indicates a real issue which you have to take care of carefully, while the fake Windows error tries to lure you into buying useless security software for $25 via PayPal. Remember that Windows troubleshooting message is a scam and you should not make any transactions when asked.
In case you encounter blue screen of death, check whether it displays a legitimate or fake message. To fix 0xc0000e9 error, you should execute specific commands to unlock your screen. We have prepared a step-by-step guide which will help those who are not experienced enough.
Fix Error Code 0xc0000e9 on Windows
Since error code 0xc0000e9 scam requires you to purchase an antivirus tool via PayPal, it only unlocks the screen when it confirms the transaction. Likewise, the program will try to identify whether you have visited a page with thankuhitechnovation string.
Luckily, you can circumvent the system without paying $25 and get rid of the “Windows Troubleshooting” alert for good. If you wonder how to fix error code 0xc0000e9, follow the instructions below.
Step 1. Open Dialog Box
On the fake PayPal window click Ctrl + O to open a dialog box which allows you to navigate the to the file or page of your choice.
Step 2. Enter the required string of the website
Once the Open window appears, enter http://hitechnovation.com/thankyou.txt in the address bar and click OK.
Shortly after, the program will verify the PayPal transaction and unlock your screen.
Repair your Errors automatically
ugetfix.com team is trying to do its best to help users find the best solutions for eliminating their errors. If you don't want to struggle with manual repair techniques, please use the automatic software. All recommended products have been tested and approved by our professionals. Tools that you can use to fix your error are listed bellow:
Prevent websites, ISP, and other parties from tracking you
To stay completely anonymous and prevent the ISP and the government from spying on you, you should employ Private Internet Access VPN. It will allow you to connect to the internet while being completely anonymous by encrypting all information, prevent trackers, ads, as well as malicious content. Most importantly, you will stop the illegal surveillance activities that NSA and other governmental institutions are performing behind your back.
Recover your lost files quickly
Unforeseen circumstances can happen at any time while using the computer: it can turn off due to a power cut, a Blue Screen of Death (BSoD) can occur, or random Windows updates can the machine when you went away for a few minutes. As a result, your schoolwork, important documents, and other data might be lost. To recover lost files, you can use Data Recovery Pro – it searches through copies of files that are still available on your hard drive and retrieves them quickly.
Linas Kiguolis is a qualified IT expert that loves sharing his excellent knowledge about problems in Windows and Mac operating systems. Linas’ insights often help other team members find quick solutions for visitors of UGetFix site.
- ^ Tara Seals. Tech Support Scam Malware Fakes the Blue Screen of Death. Infosecurity Magazine. Information Security & IT Security News.
- ^ Tim Fisher. What is a DLL File?. LifeWire. A Technology Information and Advice Website.
- ^ Dangerous messages. The University of Edinburgh. Publications.
