How to fix “Failed to get player information from the server” error?

by Jake Doe - -
12

Question

Issue: How to fix “Failed to get player information from the server” error?

Why I can’t launch Pokemon GO??? I tried to start the game thousands of times, but each time I get “Failed to get player information from the server”. What’s the matter???

Solved Answer

To start playing, one has to make sure that his/her device runs 3g connection and has GPS on. In fact, GPS is the most important thing here as it’s a must to track one’s location to transfer it to the game. Unfortunately, but it seems that not all new users are satisfied. We have received lots of questions regarding “Failed to get player information from the server” pop-up when trying to start playing Pokemon GO game. Users sign in, install the app, but once they are trying to start playing, the pop-up message shows up.

This issue can hardly be fixed automatically because the clear reason why some of the users receive this message isn’t clear yet and the professional program hasn’t been assigned. Thus, you will have to fix “Failed to get player information from the server” error manually.

How to fix “Failed to get player information from the server” error?

Fix it now! Fix it now!
The free scanner will identify main causes of your problem in its scan report. To eliminate them, you have to activate the licensed version of Reimage repair software by purchasing it. To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Method 1. Reinstall Pokemon GO

The easiest way to fix “Failed to get player information from the server” error is to remove the app and reinstall it. The steps below explain how to do that if you don’t know:

  • Go to SettingsApp Management – find Pokemon GOUninstall it.
  • Go to the Nintendo’s website and download the app one more time.
  • Launch the app and sign in again.

If this method has helped, but you have received “Failed to get player information from the server” error again, try the following methods or reinstall the app one more time.

Method 2. Switch your device to Airplane mode. For that, you should:

  • Close Pokemon GO app.
  • Open Notification panel on your phone (slide down from the top). Locate Airplane mode icon and tap it.
  • Open Pokemon GO app. Here you should see Niantic logo and then Loading bar.
  • When you will see a notification saying No Internet Connection, switch to Normal mode.
  • Wait a few minutes and you should be allowed to play.

Hopefully, you have fixed “Failed to get player information from the server” error and now can connect to  Pokemon GO  game. Have fun, but don’t get too involved into this phenomenal game!

Repair your Errors automatically

ugetfix.com team is trying to do its best to help users find the best solutions for eliminating their errors. If you don't want to struggle with manual repair techniques, please use the automatic software. All recommended products have been tested and approved by our professionals. Tools that you can use to fix your error are listed bellow:

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided software you agree to our privacy policy and agreement of use.
do it now!
Download Fix
  Happiness
Guarantee
do it now!
Download Fix
  Happiness
Guarantee
Compatible with Microsoft Windows Compatible with OS X
Still having problems?
If you failed to fix your error using Reimage, reach our support team for help. Please, let us know all details that you think we should know about your problem.
Reimage - a patented specialized Windows repair program. It will diagnose your damaged PC. It will scan all System Files, DLLs and Registry Keys that have been damaged by security threats.Reimage - a patented specialized Mac OS X repair program. It will diagnose your damaged computer. It will scan all System Files and Registry Keys that have been damaged by security threats.
This patented repair process uses a database of 25 million components that can replace any damaged or missing file on user's computer.
To repair damaged system, you have to purchase the licensed version of Reimage malware removal tool.

About the author

Jake Doe
Jake Doe - Computer technology geek

Jake Doe is a News Editor at Ugetfix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

Contact Jake Doe
About the company Esolutions

Read in other languages

What you can add more about the problem: "How to fix “Failed to get player information from the server” error?"