How to Fix iTunes Error 9006?

by Alice Woods - -
12

Question

Issue: How to Fix iTunes Error 9006?

I was trying to download apps on my iPhone but in the middle of installation error message occurs saying about unknown error occurred (9006). My network settings are fine. There are no connectivity issues, so it’s definitely not a problem. Please help!

Solved Answer

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iTunes Error 9006 is an error message that might occur during the installation of apps or software from iTunes. This problem usually affects iPhone and iPad users. However, Mac and Windows[1] devices’ users can come across this issue too.

How to fix iTunes Error 9006?

The majority of users reported that the error appeared when they were upgrading to iOS 10[2] or newer versions. However, this annoying message might show up on the screen when you download or update any other app. The full message says:

There was a problem downloading the software for the iPhone “iPhone”. An unknown error occurred (9006).

Make sure your network settings are connected and your network connection is active, or try again later.

Indeed, sometimes it’s enough to try again after a couple of minutes and install necessary content. We have no doubts that you checked your internet connection and tried again several times in order to fix iTunes Error 9006. However, if these simple methods did not help, we are here to tell you a few solutions to the problem.

Ways to fix iTunes Error 9006

There are several ways that can help to fix Error 9006 on iTunes. However, first of all, you should check your Internet connection and restart your device.

Method 1. Update iTunes

Update iTunes to fix Error 9006

Sometimes problems with software updates or downloads occur when iTunes is outdated. Thus, access the program and check if there are any available updates. Install them if needed. However, if it did not help, try the second method.

Method 2. Connect to a different Wi-Fi

Another simple method suggests connecting to the different network. Even though Internet connection seems fine, trying other Wi-Fi’s might help to get rid of the iTunes error and download necessary updates or programs.

Method 3. Turn off antivirus

Sometimes antivirus programs prevent from installing apps. Therefore, you can try temporarily disabling them to fix iTunes Error 9006:

  1. Open your security program and find “Disable” or “Turn off” button.
  2. Restart the device.
  3. Launch iTunes and check if the problem was solved.

Additionally, you should check if a firewall or other Internet security settings do not block communication to albert.apple.com or phobos.apple.com.

Method 4. Remove the .ipsw file

ISPW[3] files belong to the Apple Device Software Update. If this file was corrupted or there’re other problems with it, it might trigger Error 9006 in iTunes. Thus, you should delete it and check if it was the source of the problem.

Delete ISPW file to fix Error 9006 in iTunes

On macOS these you can find IPSW files in these directories:

  • iPhone: ~/Library/iTunes/iPhone Software Updates
    iPad: ~/Library/iTunes/iPad Software Updates
    iPod touch: ~/Library/iTunes/iPod Software Updates

Windows OS users can fix iTunes Error 9006 by deleting .ipsw file from these locations:

  • iPhone: C:\\Users\\[username]\\AppData\\Roaming\\Apple Computer\\iTunes\\iPhone Software Updates
    iPad: C:\\Users\\[username]\\AppData\\Roaming\\Apple Computer\\iTunes\\iPad Software Updates
    iPod touch: C:\\Users\\[username]\\AppData\\Roaming\\Apple Computer\\iTunes\\iPod Software Updates

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About the author

Alice Woods
Alice Woods - Shares the knowledge about computer protection

Alice Woods is a security expert who specializes in cyber threat investigation and analysis. Her mission on Ugetfix - to share the knowledge and help users to protect their computers from malicious programs.

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