How to Fix Keyboard Issue When it Types Numbers Instead of Letters?

by Alice Woods - -


Issue: How to Fix Keyboard Issue When it Types Numbers Instead of Letters?

Hello. I have a strange problem on my PC. I have a Dell laptop, which I have upgraded to Windows 10 long ago. No new updates have been installed recently. When NumLock is on, U, I, O, P, J, K, L, and M keys are typing numbers instead of letters. I have tried pressing the FN+num lock and FN+Shift+num lock and the problem still persists. Please help because this annoys me a lot!

Solved Answer

Keyboard issues can make your PC unusable unless you have a spare keyboard or a technology shop near your house. Windows community knows well about Windows 10 cumulative update KB3194496, which caused keyboard and mouse to stop working or malfunction in various ways, but that’s not the only keyboard issue at the time.These days, Windows 10 users are facing a strange problem related to the swapping of keys. While the Num Lock key is on, certain keys that are supposed to type letters are typing numbers instead. Some specialists claim that this may happen if the PC owner has been using an external keyboard some time ago. As explained, the user might have turned off num lock on the laptop but left it on on the external keyboard. Therefore, when it was unplugged, this confrontation may result in the strange confusion of letters and numbers on the keyboard. In addition to that, there might be a Constant Guard, the Internet security tool, may be the culprit of the problem. Thus, we will provide several fixes that may help you to fix keyboard issues on your Windows 10 computer.

How to Fix Keyboard Issue When it Types Numbers Instead of Letters?

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To start with, you should check if it’s the keyboard or the PC that’s the cause of the issue. For this purpose, you should you should try plug in another keyboard onto your PC. In case you are using a desktop PC, try your keyboard on another PC.

Method 1.

If you are using the laptop but tend to plug in the additional keyboard, here’s what you should do:

  • Before plugging in the additional keyboard, turn off NumLock on your keyboard.
  • Then plug in an external keyboard.
  • If the NumLock is on on the external keyboard, turn it off.
  • Check if NumLock is Off on both PC and external keyboard.
  • Now unplug the keyboard and the problem should be solved.

Method 2.

In case an external keyboard is not the culprit, you may try to update hardware software:

  • Right-click on the Win key and select Device Manager.
  • Open Device Manager and find keyboard drivers.
  • Click on Keyboard to expand the list.
  • Click on the items one by one and select Update Driver Software.

If none of the solutions helped you can try running an elevated Command Prompt. For this purpose, click Win key + R, type regedit, and press Enter. Type osk command in the run dialogue and hit Enter. If that did not work either, our last recommendation would be to check the system for Constant Guard tool. If you have it installed, then open the app and go to its options. Select configure my anti-Keylogging protection and Disable it.

Finally, when the keyboard stops typing the wrong symbols, run a scan with Reimage to perform a registry clean and a full system’s optimization.

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About the author

Alice Woods
Alice Woods - Shares the knowledge about computer protection

Alice Woods is a security expert who specializes in cyber threat investigation and analysis. Her mission on Ugetfix - to share the knowledge and help users to protect their computers from malicious programs.

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