How to fix Microsoft Teams error caa90019 in Windows?

Issue: I keep getting a caa90019 error when I try to sign in to Teams, and I need to fix this as soon as possible.

Solved Answer

Microsoft Teams is an all-in-one platform for collaboration that combines file storage, video conferencing, chat, and application integration. It is now a key component of many businesses' communication plans, allowing teams working remotely and in person to interact easily from different places. Teams is a crucial tool in the contemporary workplace since it offers a centralized area for project discussions, meetings, and document sharing, all of which are intended to increase productivity.

The Microsoft Teams error caa90019 may appear for some users even if the program is widely used and dependable, either while logging in or trying to enter an established group. This mistake may prevent Teams from operating normally, making it more difficult for users to interact and work together with one another.

There are multiple reasons why Windows may experience the caa90019 error. It could occur as a result of a corrupted file within the Teams installation that prevents it from operating properly, an outdated version of the application that is incompatible with some Windows updates, a bugged cache that interferes with the functionality of the application, or a lack of privileges to access certain features or carry out specific tasks within Teams, and more.

Updates frequently include solutions for known issues and compatibility enhancements, so making sure the Teams application is up to date may be necessary to fix the caa90019 error. Applications that have corrupted temporary data can be fixed by clearing their cache.

It might also be helpful to verify the application files' integrity and fix any corrupted installations. Access restriction-related problems can also be avoided by making sure you have the required authorizations to carry out the tasks you are trying to do within Teams. All of these steps can be found in the detailed guide below.

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How to fix Microsoft Teams error caa90019 in Windows?

Fix 1. Run Windows Store Apps troubleshooter

The Windows Store Apps troubleshooter is a built-in tool designed to automatically detect and fix issues with apps downloaded from the Microsoft Store, including Microsoft Teams. Running this troubleshooter can resolve problems preventing Teams from functioning correctly, such as launch issues or errors encountered while using the app.

  • Type Troubleshoot in Windows search and hit Enter.
  • Click Additional troubleshooters/Other troubleshooters.
  • Scroll down to find Windows store apps and select it.
  • Click Run the troubleshooter/Run.
  • Wait till the process is finished and apply the fixes.

Run Troubleshooter

Fix 2. Clear Teams credential cache

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Clearing the Teams credential cache can resolve sign-in issues or errors related to user authentication. This process removes stored login information that may have become corrupted, allowing you to enter fresh credentials upon your next sign-in attempt.

  • Type Credential Manager in Windows search and press Enter.
  • Select Windows Credentials.
  • Locate and remove any stored credentials related to Microsoft Teams.
  • Restart Teams and re-enter your login details.

Clear credential cache

Fix 3. Reconnect your work or school account via Windows settings

Reconnecting your work or school account can solve issues related to account authentication and permissions, especially if the account has not synced properly with your device.

  • Right-click on Start and pick Settings.
  • Click on Accounts.
  • Select Access work or school.
  • Click on your account and then Disconnect.
  • Navigate to C:\users\USERNAME\AppData\Local\Packages (replace USERNAME with your actual username).
  • Delete the contents of the folder.
  • Restart your computer.
  • Return to Access work or school and connect your account again.

Re-connect Work or school account

Fix 4. Delete Teams app cache

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Deleting the Teams app cache can resolve issues by removing temporary files that may have become corrupted and are causing the app to malfunction.

  • Close Microsoft Teams.
  • Press Win + R on your keyboard to open the Run dialog.
  • Type %AppData% and press Enter or click OK.
  • Go to the following location:
    C:\Users\USERNAME\AppData\Local\Microsoft
  • Delete all the files and folders located in the Teams folder.

Delete chache

Fix 5. Run Teams as administrator

Running Teams as an administrator can resolve issues related to insufficient permissions, allowing the app to access all necessary system resources and run without restrictions.

  • Right-click on the Microsoft Teams shortcut on your desktop or in the Start menu.
  • Select Properties, then go to the Compatibility tab.
  • Check the box next to Run this program as administrator.
  • Click Apply, then OK.
  • Open Teams and try to log in again.

Fix 6. Install all Windows updates

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Installing the latest Windows updates can fix issues with Microsoft Teams by ensuring that both the operating system and the app have the latest security patches, performance improvements, and compatibility updates.

  • Type Updates in Windows search and press Enter.
  • Here, click Check for updates.
  • Wait till Windows downloads and installs all the files.
  • If optional updates are available, install them as well.
  • Reboot your device.

Install Windows updates

Fix 7. Repair or reset Teams

Repairing or resetting Teams can fix issues by restoring the app to its default state without affecting your chats and files. Repairing the app checks for issues and attempts to fix them without deleting app data, while resetting will delete app data.

  • Click on Start and pick Settings.
  • Go to the Apps section.
  • Locate Microsoft Teams from the list.
  • Click on the three vertical dots and pick Advanced options.
  • Click Terminate to ensure that the app is not running.
  • Under the Reset section, click Repair and see if that solved your issue.
  • If not, then try the Reset option.

Repair or reset the app

Fix 8. Delete settings.json file

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Deleting the settings.json file can resolve issues by removing potentially corrupted configuration settings for Teams. This forces Teams to recreate the file with default settings on the next launch.

  • Close down Teams.
  • Open File Explorer by pressing Win+E.
  • Navigate to the following location:
    C:/Users/USERNAME/AppData/Roaming/Microsoft/Teams
  • Check the files below all the folders – delete the settings.json file by pressing Shift + Del.
  • Try logging in again.

Delete JSON file

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About the author
Jake Doe
Jake Doe - Computer technology geek

Jake Doe is the news editor at UGetFix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

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