How to fix OneDrive error “Connecting to d.docs.live.net” when opening Microsoft Office files?

by Linas Kiguolis - -
12

Question

Issue: How to fix OneDrive error “Connecting to d.docs.live.net” when opening Microsoft Office files?

Hello. I have a very irritating issue, which prevents me from editing Word and Excel documents using OneDrive. I’m using Office 2013 on my Win 10 laptop. When I trying to edit shared OneDrive Excel or Word files, I receive a Windows security pop-up saying: “Connecting to d.docs.live.net Enter your credentials”. OK, so I entered the username and password for three times, but the file opens in a read-only mode. When I click Enable Editing, the same pop-up shows up, and I have to enter the credentials another three times, but the protected view did not disappear, making me frustrated. Any ideas you could share?

Solved Answer

Connecting to d.docs.live.net error is the error code that has been interrupting numerous users while using OneDrive. Having in mind how popular Microsoft One Drive is,[1] there is no surprise that tech forums are filled with similar questions almost every day.[2]

While the number of OneDrive users is counting millions, only a few of them are not having issues while using the app. Luckily, OneDrive bugs are usually not serious and can be solved quite easily. 

Usually, people notice files marked with a sync symbol on the file explorer which, once launched, throws up a pop-up asking to enter the credentials. A full “Connecting to d.docs.live.net” OneDrive error message reads the following:

Connecting to d.docs.live.net
Enter your credentials.

Technically, “Connecting to d.docs.live.net” error can be caused by Microsoft Office Upload Center, the system that allows Microsoft customers to see the state of their current files that are being uploaded to the server of OneDrive, for example. 

How to fix “Connecting to d.docs.live.net” error

Unfortunately, there is a possibility of unwanted programs or cyber threats that may affect the performance of your device or certain functions of the system. You should check if there is any malware[3] on the system before applying any manual error fixing methods. Make sure to scan the machine using antivirus program first.

Ways to fix “Connecting to d.docs.live.net” error

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We prepared instructions that help you to open Microsoft Office files and edit them successfully. Please, let us know if you have managed to fix OneDrive error “Connecting to d.docs.live.net, enter your credentials” so that, in the case of a failure, we could initiate further research. Besides, don’t forget to maintain your Windows OS properly to prevent system errors in the future.

Delete Cache files to get rid of the error code

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According to specialists, OneDrive error “Connecting to d.docs.live.net” while opening Microsoft Office files may be triggered by the data on the cache folder on the Microsoft Office Upload Center. Therefore, as a starting point, you can try to clean the cache folder:

  • Click Win key + S, type Microsoft Upload Center, and click on the search results.
  • Go to Settings and click on Delete Cached Files.
    Fix “Connecting to d.docs.live.net”
  • Once done, reboot your PC and try to open OneDrive files that thrown a pop-up asking for credentials.

Empty Credential Manager and fix “Connecting to d.docs.live.net” error

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  • Right-click on Win key and select Control Panel.
  • Navigate to Accounts and Family Safety -> Click on User Accounts.
    Changing User account settings
  • Find Manage your credentials and remove the live account ID and password for OneDrive.
  • After that, restart your PC and try to open Word or Excel file that you need.
  • If the file successfully opened, go to File, select Account, and add your OneDrive account.

Reset your OneDrive to make it work with no errors

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  • Open up the Run window by pressing Windows key + R on the keyboard.
    Ways to fix “Connecting to d.docs.live.net”
  • Enter the following in the window and press Enter:
    %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset
  • OneDrive icon should disappear from the taskbar and appear again
  • If the icon is not re-appearing, open the Run window again and enter the following:
    %localappdata%\\Microsoft\\OneDrive\\onedrive.exe
  • Once complete, right-click the OneDrive logo and choose Settings. Then select Choose Folders.
  • You can choose which folders to sync. Make sure that folders you were previously using are set to sync with OneDrive still.

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About the author

Linas Kiguolis
Linas Kiguolis - IT professional

Linas Kiguolis is a qualified IT expert that loves sharing his excellent knowledge about problems in Windows and Mac operating systems. Linas’ insights often help other team members find quick solutions for visitors of UGetFix site.

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