How to fix OneDrive error “Connecting to d.docs.live.net” when opening Microsoft Office files?

by Linas Kiguolis - -
12

Question

Issue: How to fix OneDrive error “Connecting to d.docs.live.net” when opening Microsoft Office files?

Hello. I have a very irritating issue, which prevents me from editing Word and Excel documents using OneDrive. I’m using Office 2013 on my Win 10 laptop. When I trying to edit shared OneDrive Excel or Word files, I receive a Windows security pop-up saying: “Connecting to d.docs.live.net Enter your credentials”. OK, so I entered the username and password for three times, but the file opens in a read-only mode. When I click Enable Editing, the same pop-up shows up and I have to enter the credentials another three times, but the protected view did not disappear, making me frustrated. Any ideas you could share?

Solved Answer

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Indeed, Microsoft’s OneDrive is a great tool as it enables accessing and sharing files, such as photos, Microsoft Office files, PDF documents, etc, on PC, Mac or another device worldwide. It is one of the inbuilt apps on Windows 10 OS, while the users of older Windows versions have to install the app manually or can use it on the web. The number of OneDrive users count millions, but only a few of them are not having issues on it. Luckily, OneDrive bugs are usually not serious and can be solved quite easily. This time, people are making a fuss on Microsoft forum about a OneDrive error, which prevents them from editing shared Microsoft Office files. Usually, people notice files marked with a sync symbol on the file explorer, which once launched throw up a pop-up asking to enter the credentials. A full message reads as following:

Connecting to d.docs.live.net
Enter your credentials.

According to specialists, OneDrive error “Connecting to d.docs.live.net” while opening Microsoft Office files may be triggered by the files on the cache folder on the Microsoft Office Upload Center. Therefore, as a starting point, you can try to clean the cache folder:

Method 1. Remove Cache

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  • Click Win key + S, type Microsoft Upload Center, and click on the search results.
  • Go to Settings and click on Delete Cached Files.
  • Once done, reboot your PC and try to open OneDrive files that thrown a pop-up asking for credentials.

Method 2. Empty Credential Manager

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  • Right-click on Win key and select Control Panel.
  • Navigate to Accounts and Family Safety -> Click on User Accounts.
  • Find Manage your credentials on the left pane and remove the live account ID and password for OneDrive.
  • After that, restart your PC and try to open Word or Excel file that you need.
  • If the file successfully opened, go to File, select Account, and add your OneDrive account.

Hopefully, these steps have helped you to open Microsoft Office files and edit them successfully. Please let us know if you have managed to fix OneDrive error “Connecting to d.docs.live.net”, so that, in the case of a failure, we could initiate a further research. Besides, don’t forget to maintain your Windows OS properly to prevent system errors. For this purpose, we would highly recommend installing Reimage or another trusted PC optimization utility.

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About the author

Linas Kiguolis
Linas Kiguolis - IT professional

Linas Kiguolis is a qualified IT expert that loves sharing his excellent knowledge about problems in Windows and Mac operating systems. Linas’ insights often help other team members find quick solutions for visitors of UGetFix site.

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