How to fix printing error 0x00000505 in Windows?

Issue: Hello. After restoring my system back to Windows 10 from Windows 11, I have encountered a printing error 0x00000505 when I tried the grayscale function. What should I do?

Solved Answer

Windows is one of the most popular operating systems in the world. The newest version – Windows 11 was recently released. However, not all people wanted to stay with it after upgrading and decided to revert back to Windows 10. This seems to have caused various issues for users.

Some people have been experiencing a printing error 0x00000505. People report that their printers have been working fine before the upgrade. The error seems to appear when people try to use the grayscale[1] function. With grayscale printing, the device can reproduce color images as high-quality black and white images by using many shades of gray to represent subtle variations in color and light.

This printer function can be very important to professionals in various fields. It is unknown what exactly could cause the 0x0000050 error but it is clear that it is related to the Windows 11 upgrade. The reversion to Windows 10 could have been corrupted or after the upgrade, the printer driver has been outdated. In this guide, we will present you with 4 solutions that could fix the problem.

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How to fix printing error 0x00000505 in Windows?

Below you will find a manual guide that could fix the printing error 0x00000505 in Windows. Please follow the steps carefully:

Solution 1. Run Printer Troubleshooter

  • Click Start and select Settings
  • Go to Update and Security
  • Click the Troubleshooter tab and select Additional troubleshooters
  • Scroll down and click on Printer
  • Click the Run the troubleshooter button

Run Printer Troubleshooter

  • Follow on-screen instructions and apply any recommended fixes

Solution 2. Update Printer Driver

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You can go to the support page for your printer on the manufacturer's website, and install the device drivers and software they provide. You can also use a tool like DriverFix that will search for the best drivers and install them automatically. Alternatively, you can update the printer driver via Device Manager:

  • Press Windows key + X to open the Power User Menu
  • Press M key to open Device Manager
  • Expand/collapse the Print queues section
  • Right-click on the printer that you’re having issues with and choose Update driver
  • Click on Search automatically for drivers

Update Printer Driver

  • If a new driver version is found, follow the on-screen instructions
  • Restart your device

Solution 3. Perform a Root Uninstall

  • Search for Programs and features
  • Select your Printer and select Uninstall
  • Open Devices and printers
  • Look for your printer. Right-click on it and choose Delete or Remove Device
  • Open up the run command with the Windows key + R key combo.
  • Type printui.exe /s and click Ok
  • Click on the Drivers tab and look for Printer driver
  • Click on it and click Remove at the bottom

Perform a Root Uninstall

  • Select Apply and Ok on the Print Server Properties window
  • Open up the run command with the Windows key + R keys
  • Type c:/programdata and click Ok
  • Go to Hewlett Packard folder, remove any printer related folders & files
  • Restart the computer

Solution 4. Repair Upgrade

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  • Download Media Creation Tool from Microsoft
  • Mount the ISO image file, double-click on the mounted driver, and double-click on the setup.exe application
  • In the Choose what to keep window, select Keep personal files and apps and click Next

Repair Upgrade

  • Click the Install button to begin
  • Wait for the installation to complete

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About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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