How to fix “Sorry, we’re having trouble determining if your PC can run Windows 11” error?

Question

Issue: How to fix “Sorry, we’re having trouble determining if your PC can run Windows 11” error?

Hello. I have been trying to upgrade to Windows 11, however, every time I run the setup through the ISO file or the installation assistant, I receive an error “Sorry, we're having trouble determining if your PC can run Windows 11.” What should I do?

Solved Answer

As more users try to upgrade to the newest version of Windows, more reports emerge about various errors. Recently, a new Windows 11 Setup error was reported, saying, “Sorry, we're having trouble determining if your PC can run Windows 11. Please close Setup and try again.” Some people do not realize that their hardware does not meet the needed requirements,[1] and some say that their systems are way above the required level and they still cannot upgrade.

Some people also do not realize that they need to have free space for the update to be able to download. If you have done all the necessary things before attempting to install the update, it is unclear what could be causing this error. The most important thing is not to worry, as Windows 10 will be supported until 2025, so there is no rush to switch the systems. You can also read an article we wrote about all the know issues of Windows 11. You may even change your mind and forget about the new upgrade for a short while.

Besides forgetting to perform needed tasks before upgrading, the issue could also be caused by a third-party antivirus program, drivers,[2], or messed-up system settings. In this article, we provide seven methods that could fix the “Sorry, we're having trouble determining if your PC can run Windows 11” error. If none of those steps will work, you can clean install Windows 11, which we also have instructions for below.

How to fix "Sorry, we're having trouble determining if your PC can run Windows 11" error?

Besides the technical requirements, you should also ensure that there are no underlying issues on your system – malware[3] infections, software conflicts, system errors, and more. In order to find and fix these issues, we strongly recommend running a PC repair and maintenance tool ReimageMac Washing Machine X9. It might find the cause automatically, so you do not have to go through a lengthy manual troubleshooting process.

Method 1. Free up your disk space

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Free up your disk space

You should have at least 16GB free storage for installing 32-bit OS and 20GB storage for installing the 64-bit version of Windows 11/10. Windows installs some required updates during the setup, and that requires more storage than 16/20GB. If your current hard drive doesn’t have the extra storage, the Windows setup process might be interrupted by showing the error message.

You can find and delete large files, move some files to your external hard drive, transfer some data from Library folders to another hard drive, etc.

Method 2. Disable Antivirus Software

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Disable Antivirus Software

If you have any third-party antivirus software installed on your system, you should try disabling it and then giving the upgrade to Windows 11 another shot. In case you are successful with the antivirus software disabled, it’ll become evident that the issue was caused by it. In such a scenario, it is best just to uninstall it.

Method 3. Mark Partition as Active

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Press Windows + R to open the Run prompt
  • Type diskmgmt.msc and hit the Enter button; it should open the Disk Management window on your screen

Mark Partition as Active

  • Right-click on the system drive where your current operating system is installed and select Mark Partition as Active
  • Try upgrading to Windows 11

Method 4. Remove GPU Drivers

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

reported that they managed to install Windows 11 after uninstalling their graphics driver, alternatively you can try updating your drivers with DriverFix that scans your PC for missing or outdated drivers and updates them automatically.

  • Click the Start button, type device manager and select the app from the results

Remove GPU Drivers

  • Extend the Display adapters section, righ-click the graphics driver and select Uninstall device
  • The system will install a new driver after that

Method 5. Enable TPM and Secure Boot

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Enable TPM:

  • Access BIOS/UEFI on your PC. This procedure is different for each manufacturer but usually implies pressing an F key on your keyboard before booting the OS
  • Go to the Security section
  • Locate the TPM option and enable it

Enable TPM and Secure Boot

  • Save all recently made changes. Usually, you can press the F10 key to save and exit

Enable Secure Boot:

  • Click the Start button and select Settings
  • Choose Update and Security
  • Click the Recovery option from the left pane, then select the Restart now button

Enable TPM and Secure Boot2

  • Select Troubleshoot
  • Click on Advanced options
  • Choose the UEFI Firmware settings option
  • Click on Security, then select the Secure Boot option

Enable TPM and Secure Boot3

  • Toggle the Secure Boot option to On to enable it, then accept the changes
  • Save the changes and exit BIOS by pressing the F10 key on your keyboard
  • Wait for the PC to reboot, then try to install Windows 11

Method 6. Bypass TPM 2.0 and Secure Boot

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Press the Windows key + R to start Run, type regedit, and press Enter or click OK
  • Navigate to the following registry path:

HKEY_LOCAL_MACHINE\\SYSTEM\\Setup

Bypass TPM 2.0 and Secure Boot

  • Right-click on an empty space on the right, select New and select Key, then name it LabConfig

Bypass TPM 2.0 and Secure Boot2

  • Click on the new LabConfig key, right-click the blank space to create two DWORD (32-bit) Value options to and name them BypassTPMCheck and BypassSecureBootCheck

Bypass TPM 2.0 and Secure Boot3

  • Double-click the new items one by one, select the Decimal base and set 1 in the Value data field, then click OK

Bypass TPM 2.0 and Secure Boot4

  • Close the Registry Editor, then restart your PC. Try to install Windows 11 again

Method 7. Perform a Clean Install

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Go to the official Microsoft page
  • Open the Select Download dropdown, pick Windows 11, and hit the Download button
  • Select your product language from the Choose one dropdown, hit Confirm, then click 64-bit Download

Perform a Clean Install

  • When the .ISO file finishes downloading, right-click on it and pick Open with > Windows Explorer to mount the virtual disc, then double-click the setup file to begin the installation
  • Follow the on-screen instructions

Repair your Errors automatically

ugetfix.com team is trying to do its best to help users find the best solutions for eliminating their errors. If you don't want to struggle with manual repair techniques, please use the automatic software. All recommended products have been tested and approved by our professionals. Tools that you can use to fix your error are listed bellow:

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If you failed to fix your error using Reimage, reach our support team for help. Please, let us know all details that you think we should know about your problem.
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To repair damaged system, you have to purchase the licensed version of Reimage malware removal tool.

Access geo-restricted video content with a VPN

Private Internet Access is a VPN that can prevent your Internet Service Provider, the government, and third-parties from tracking your online and allow you to stay completely anonymous. The software provides dedicated servers for torrenting and streaming, ensuring optimal performance and not slowing you down. You can also bypass geo-restrictions and view such services as Netflix, BBC, Disney+, and other popular streaming services without limitations, regardless of where you are.

Don’t pay ransomware authors – use alternative data recovery options

Malware attacks, particularly ransomware, are by far the biggest danger to your pictures, videos, work, or school files. Since cybercriminals use a robust encryption algorithm to lock data, it can no longer be used until a ransom in bitcoin is paid. Instead of paying hackers, you should first try to use alternative recovery methods that could help you to retrieve at least some portion of the lost data. Otherwise, you could also lose your money, along with the files. One of the best tools that could restore at least some of the encrypted files –  Data Recovery Pro.

About the author
Jake Doe
Jake Doe - Computer technology geek

Jake Doe is the news editor at UGetFix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

Contact Jake Doe
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