How to fix "Sorry, we’re having trouble showing the details of this perk" error in Xbox app?

Question

Issue: How to fix "Sorry, we’re having trouble showing the details of this perk" error in Xbox app?

Hi, I have recently purchased Game Pass Ultimate because I've seen they are giving three months of Nitro on Discord. And now, when I want to redeem it, I receive a “Sorry, we’re having trouble showing the details of this perk” error in the Xbox App. Any tips on this would be appreciated.

Solved Answer

Xbox Game Pass Ultimate members have the added benefit of being able to claim perks from in-game stores, offering a range of content, including player and weapon skins or Discord Nitro. However, it's not uncommon to encounter an error message “Sorry, we're having trouble showing the details of this perk” when trying to redeem these prizes. This can be frustrating, but there are a few things you can try to resolve the issue.

Firstly, it's worth noting that perks are only available to Xbox Game Pass Ultimate members. If you're not currently subscribed to this service, you won't be able to claim any perks. Additionally, make sure you enter the code for your perk on the correct device – Xbox Series X|S, Xbox One console, Xbox Game Pass mobile app, or Xbox app for PC.

If you're still having trouble claiming your perks, there could be a few different reasons why. It's possible that there's a transient issue with Xbox servers, so check the server status at support.xbox.com and wait a while before trying again.

If this doesn't work, try updating the Xbox app on your device or checking your Microsoft account settings to make sure your age and location are correct. If your account is set to a country where the perk isn't supported, you won't be able to claim it. Additionally, make sure the Xbox app and Microsoft Store are installed correctly, as corrupt installations can cause issues with perks.

Below we provide steps to these and other solutions to fix the “Sorry, we’re having trouble showing the details of this perk” error in the Xbox app. Before proceeding, we recommend running a scan with FortectMac Washing Machine X9 PC repair software, which can be used to ensure there are no underlying Windows issues causing the error, for example, corrupted system files.

Fix 1. Change your account information

If your Microsoft account is set to age below 18, some perks might not be available to you. The same goes for the location restrictions, as some perks might be restricted in some areas (for example, Australia). Thus, access your account and make adjustments:

• Open your browser and log in to your Microsoft account.
• Click the Your info button at the top.
• Under Profile info, click Edit profile info.
• Verify you are the owner of the account.
• Change your date of birth and country/region, if applicable.

Alternatively, you can always use a VPN such as Private Internet Access – you won't have to make any changes to your account settings.

Fix 2. Update Windows and Xbox app

Updates are delivered by Microsoft regularly, and one of their main purposes is to iron out any bugs that could affect the performance of Windows and sometimes cause errors. Thus, make sure your Windows system and the Xbox app are both patched with the latest updates.

• Type Updates in Windows search and press Enter.
• Click the Check for updates button and wait.
• If optional updates are available, install them too.
• Once done, restart your PC.

To update the Xbox app, follow these steps:

• Open Microsoft Store.
• Go to Library.
• Here, click Get updates and wait till they are installed.

Fix 3. Clear Microsoft Store app cache

• In Windows search, type in wsreset.exe and hit Enter.
• A black pop-up window will show up at this point – do not close it.
• The cache will be cleared in a moment, and the store will reopen.

If this method does not work, proceed with the next one.

Fix 4. Reset the Microsoft Store app and Xbox app

• Right-click on Start and pick Apps & Features.
• Scroll down to find Microsoft Store and click Advanced options.
• Click Terminate.
• Finally, click Reset.
• Now locate the Xbox app and perform the same steps.

Fix 5. Claim your perks using alternative methods

if you're encountering issues when attempting to claim your Perks, it's worth noting that some users have reported success by using the mobile app or console. While the Xbox app for PC can be a convenient option, it's possible that issues with the app itself or with your device's settings may be causing problems. If you cannot claim your Perks via the PC app, consider trying a different device, such as your console or mobile app.

Of course, it's also worth double-checking that you're entering the correct code for your Perk and that your subscription is up-to-date. But if those aren't the issue, switching to a different device may be the solution you need to claim your rewards.

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