How to Fix SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) BSOD on Windows?

by Julie Splinters - -
12

Question

Issue: How to Fix SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) BSOD on Windows?

Yesterday my Windows 10 system ran an automatic update and this morning a problem showed up. When I started up Windows and logged in to my account, a BSOD sating SYSTEM_SERVICE_EXCEPTION asmtxhci.sys blocked the screen and made the system to freeze. This doesn’t happen when logging in the safe mode. How this issue should be fixed?

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Solved Answer

BSOD saying SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) means that your system ran into a problem related to the drivers of ASMedia’s controller. To be more precise, asmtxhci.sys is a driver of the ASMedia USB 3.x XHCI Controller, which is responsible for system’s USB 3.x ports and devices related to it.
In most of the cases, SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) BSOD shows up on ASUS laptops because asmtxhci.sys driver is a part of ASUS motherboards and laptops. The vast majority of people report about this issue after upgrading to Windows 10, running the update for Skype or disabling programs from startup. Regardless of the time and context in which SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) error appears, the core of it is clear – the corruption of ASMedia’s controller drivers. As long as you won’t fix the driver issue, this irritating BSOD will appear randomly from time to time thus preventing you from using your PC normally. Thus, even though you are not IT expert, fix SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) error with the help of guidelines given below.

How to Fix SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) BSOD on Windows?

To begin with, we would recommend using professional software to troubleshoot the issues on your Windows system. Our recommendation in this case would be Reimage. Once installed, it will automatically check Windows registries, startup programs, malware, and other issues that may cause SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) and similar errors. If checking the system with the optimization tool did not help, then you should perform the following fixes manually.

Roll back to the previous drivers

If you have recently updated drivers and soon after that started facing SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) BSOD, you should roll back to the previous drivers and stick to it until the manufacturers of those drivers fix the issue. For this purpose, you have to download the version of the driver that you’ve been using before the update. In order to find out which version of driver is currently running on your machine, click Start, type Device Manager in the search box, and hit Enter. In the list of devices, locate ASMedia XHCI controller, right-click on it, and select Properties. As soon as you find the current version, access manufacturers website and download the one that has been released before the one you are now running. As soon as the download is complete, uninstall the newer version. For this, access Device Manager one more time, find the drivers you don’t need (ASMedia XHCI controller), right-click on it, and select Uninstall. After that, reboot the system and navigate to the downloads. Here find the stable version that you’ve recently downloaded and run it. Finally, restart your PC one more time and check if BSOD SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) emerges. In fact, it shouldn’t.

Update drivers

If the mentioned BSOD appeared all of a sudden without any updates and other system changes, it means that it’s about time to update your drivers. For this purpose, click Start button, type Device Manager in the search box, and find ASMedia XHCI controller in the list of devices. It might be on the drop down menu of USB 3.x controller. Right-click on it and choose Update Driver Software. When the driver update will be completed, reboot your device.

Hopefully, this guide has helped you to solve SYSTEM_SERVICE_EXCEPTION (asmtxhci.sys) error. If it didn’t, please let us know and we’re going to try solving it in the other way.

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About the author

Julie Splinters
Julie Splinters - Computer optimization specialist

When it comes to computer optimization, Julie Splinters is the expert. Whether it is a slow smartphone, Windows, Mac or Linux operating system, she will find a solution within minutes.

Contact Julie Splinters
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