How to Fix Technical Support Scam Pop-Up Error # SL9DW61?

by Olivia Morelli - -


Issue: How to Fix Technical Support Scam Pop-Up Error # SL9DW61?

I‘m dealing with an error Sl9dw61 for a couple of weeks already. It doesn‘t seem a standard error as it shows on Google Chrome only and appears on casual occasions. I tried to find out when does it occur and what performances trigger it but did not notice any patterns. Could you please tell me how to fix this Chrome error? Thanks in advance!

Solved Answer


Error Code # Sl9dw61 is not a Google Chrome error. It‘s yet another Technical Support Scam, which can show up on Mozilla Firefox, Intenet Explorer, Microsoft Edge, Safari, and other web browsers. Often people search for the sequence of numbers 0-800-090-3853 in Google search. It‘s a telephone number provided on the Error Code # Sl9dw61 pop-up alert, which is presented as a toll-free number owned by Microsoft certified technicians. In some of the instances, the number may be replaced by 1-877-227-0785.

The message starts with a warning ** YOUR COMPUTER HAS BEEN BLOCKED ** and then provides a whole list of personal information that hackers are supposedly targeting (e.g. Facebook account, email account login, photos, documents, etc.). Error # SL9DW61 fake tech support pop-up typically shows up in a new tab window and freeze web browser instantly. Sometimes the pop-up may emerge on the website that the user is currently visiting. The content and design of the pop-up have been developed in a very convincing and frightening manner to make people fall for believing in it and prompt to call the telephone number provided.

BUT: do not take the information provided on the # SL9DW61 error seriously. It has been invented by scammers, what means that neither your Facebook account nor photos are going to be stolen, at least not now. This error message is a result of an ad-supported web browser extension, which apparently has dropped a malicious code into your web browser. This way, scammers seek to make people call a number provided on the alert and ask for help. At this point, it‘s very important to stress the fact that people on the other side of a handset are not working for Microsoft. They are frauds who may try to trick you into installing a malicious program on the system or provide your system‘s credentials, which are requisite for establishing remote access to your PC. Having this in mind, you should remove the malware that triggers # SL9DW61 tech-support-scam alerts and reset web browsers afterward. If you don‘t know how to do that, here‘s the guide:

How to Fix Technical Support Scam Pop-Up Error # SL9DW61?

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Step 1. Remove malware from the system using a professional anti-malware

The easiest way to fix #SL9DW61 error is to perform a full scan of the system using a professional anti-malware. It will recognize and remove malicious and potentially unwanted programs from the system without leaving leftovers. For this purpose, you can use Reimage.

In case you opt for removing # SL9DW61 virus manually, you should perform these steps:

  • Right-click on the Win key and select Control Panel.
  • Open Programs and Features.
  • Carefully check the list of programs and delete the ones that you are not familiar with. NOTE: check the installation date and if it concise with the emergence of # SL9DW61 scam, it’s advisable to delete it either.
  • To remove the program, you have to click it and select Uninstall.
  • Once done, reboot the system.

Step 2. Reset web browsers

As we have pointed out earlier, # SL9DW61 related malware carries a malicious code and injects it into each web browser. This code is responsible for the display of the error message, so without resetting web browser, the irritating pop-up will not be terminated. Therefore, reset your web browsers by following these instructions:

Internet Explorer
Microsoft Edge
Google Chrome
Mozilla Firefox

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A VPN is also crucial when it comes to user privacy. Online trackers such as cookies can not only be used by social media platforms and other websites but also your Internet Service Provider and the government. Even if you apply the most secure settings via your web browser, you can still be tracked via apps that you are connected to the internet. Besides, privacy-focused browsers like Tor is are not an optimal choice due to diminished connection speed.

Therefore, to stay completely anonymous and prevent the ISP and the government from spying on you, you should employ Private Internet Access VPN. It will allow you to connect to the internet while being completely anonymous, prevent trackers, ads, as well as malicious content. Most importantly, you will prevent the illegal surveillance activities that NSA and other governmental institutions are performing behind your back.


Recover your lost files quickly

Unforeseen circumstances can happen at any time while using the computer: it can turn off due to a power cut, a Blue Screen of Death (BSoD) can occur, or random Windows updates can decide to reboot the machine when you went away for a few minutes. As a result, your schoolwork, important documents, and other data might be lost.

Additionally, you might also be attacked by malware that can corrupt your Windows or encrypt files with a robust encryption algorithm, and ask for a ransom in Bitcoin for the decryption tool. Cybercriminals might not deliver what they promised, however, so it is better to attempt alternative file recovery methods that could help you to retrieve at least some portion of the lost data.

Data recovery software is one of the options that could help you recover your files. Once you delete a file, it does not vanish into thin air – it remains on your system as long as no new data is written on top of it. Data Recovery Pro is recovery software that searchers for working copies of deleted files within your hard drive. By using the tool, you can prevent loss of valuable documents, school work, personal pictures, and other crucial files.

About the author
Olivia Morelli
Olivia Morelli - PC & Mac repair expert

Olivia Morelli is a young, but a perspicacious IT expert who is currently just a year away from a Bachelor’s Degree in Software Systems. Her primary passion is cyber security, however, thanks to her detailed understanding of computer networks, operating systems and hardware, she can find a fix for any PC or Mac issue...

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