How to fix “USB Device not recognized” error on Windows?

by Jake Doe - -
12

Question

Issue: How to fix “USB Device not recognized” error on Windows?

I need your help!!! I’ve been using an external drive (ADATA Nobility NH92) for about a half of the year, and everything worked fine. However, since yesterday, when I plug the device into my Dell laptop running Windows 10 OS, I receive an error “USB Device not recognized: One of the devices attached to this computer has malfunctioned, and windows does not recognize it.” I tried to reconnect the device and rebooted my PC, but that did not help. Is it possible to fix that? Would highly appreciate your help. Otherwise, I will lose all backups…

Solved Answer

“USB Device not recognized: One of the devices attached to this computer has malfunctioned and windows does not recognize it.” is an error which might appear on computers running Windows OS. This problem might cause data loss or simply prevent from transferring large-size files quickly. 

Usually, “USB Device not recognized” error has the most dangerous consequences once backups or essential data is stored on the Flash drive[1]. In this case, the user can no longer access the information as every time the USB drive is plugged into the computer, it says that one of the devices attached to this computer has malfunctioned and Windows does not recognize it. 

“USB Device not recognized

The problem with USB device not recognized on Windows might appear due to the following reasons:

  • The USB is not working properly;
  • Windows OS lacks for updates, which is why OS collides with the USB external hard drive.
  • Unstable USB controllers;
  • USB is entering selective suspend;
  • Outdated drivers[2].

However, our experts note that it might also be caused by an improper ejection of the USB Flash drive. Often people disconnect the device directly from the USB port[3] without ejecting it first. Thus, ensure that you take appropriate care of your device and operating system in the first place to avoid malfunctioning.

Although, you can find out if the problem is related to the malfunction of the USB drive, we would recommend you to plug it into another PC. If the USB works, then the problem is obviously related to the settings of your PC. Therefore, the following methods may help you to fix “USB Device not recognized” error.

If the USB is not recognized by multiple devices, the culprit is the USB drive itself. Therefore, you may need the help of professional IT who would know how to reset the external drive to the factory settings. Unfortunately, the latter solution will cause data loss.

Other ways showing how to fix “USB Device not recognized” issue are displayed below. Note that you should try all the listed methods since there are multiple culprits of the problem. If none of the techniques helped to get rid of the error, try to scan your devices for malware.

Fixing “USB Device not recognized” error on Windows OS

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As it is mentioned above, “USB Device not recognized: One of the devices attached to this computer has malfunctioned and windows does not recognize it.” error might be caused by potentially unwanted programs (PUPs) or malware on your system. Thus, use Reimage to help you eliminate cyber threats and fix virus damage. 

Technique 1. Use Device Manager to uninstall USB Flash drive

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  1. Right-click on Windows key and select Device Manager.
    How to fix “USB Device not recognized
  2. Expand the Universal Serial Bus Controllers category and find the USB device, which is not recognized by Windows.
    “USB Device not recognized
  3. Right-click it and select Uninstall.
  4. Reboot your PC and try to reconnect your USB drive.

Technique 2. Modify USB settings

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  1. Right-click on Windows key and select Control Panel.
  2. Select Power Plan and open Power Options.
    Fix “USB Device not recognized
  3. Click Show additional plan and select Change settings.
  4. Select High performance and click on Change plan settings.
  5. Click Change advanced power settings and select Change settings that are currently unavailable.
  6. Expand USB settings category and click on USB selective suspend setting.
    “USB Device not recognized
  7. Disable On battery and Plugged in settings.
  8. Click Apply to save the changes and reboot the system.

Hopefully, these methods helped you to fix “USB Device not recognized” error when plugging in the USB drive. If the process failed, then the only solution would be to ask a professional IT specialists for the help.

TIP: Don’t forget to keep your PC optimized. Since its difficult to maintain all system files, programs, and settings, our recommendation would be to rely on a professional tool that would do that for you. Our recommendation would be Reimage.

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About the author

Jake Doe
Jake Doe - Computer technology geek

Jake Doe is a News Editor at Ugetfix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

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