How to fix “We can’t find your camera” error code: 0xA00F4244 (0xC00D36D5) on Windows 10?

by Jake Doe - -


Issue: How to fix “We can’t find your camera” error code: 0xA00F4244 (0xC00D36D5) on Windows 10?

Hi. I’ve recently installed Windows update 1607. After that my camera app wouldn’t open. When I try to open it, I receive an error “we can find your camera” with an error code 0xA00F4244(0xC00D36D5). Can someone please help me as I’m having an important conference on Skype after two days. Please help!

Solved Answer


Windows 10 PCs and laptops frequently run into issues related to the Camera App. One of the webcam error is “We can’t find your camera,” which has a bug check 0xA00F4244 (0xC00D36D5). Just like most of Windows 10 bugs, this on emerges either after upgrading to Windows 10 or running its updates. The majority of 0xA00F4244(0xC00D36D5) error victims claim that the problem showed up right after installation of September update 1607, but apparently later updates did not solve the issue. 0xA00F4244(0xC00D36D5) error is strange as it often allows people to use the webcam for Skype and OneNote without problems, but when they attempt to start the Camera App itself, the black screen with an error code shows up.

The error message contains a recommendation for a PC user to check if the Camera App is installed properly, if it hasn’t been blocked by the anti-virus or if camera’s drivers are up-to-date. These are the primary steps that you should take in order to fix 0xA00F4244(0xC00D36D5) error on Windows 10. For this purpose, disable your anti-virus temporarily, then navigate to the Device Manager, click Imaging devices to expand the list of devices, select your webcam, right-click it, and click on Update Driver Software. If after all your Webcam doesn’t work, try to fix “We can’t find your camera” error by following these methods.

How to fix “We can’t find your camera” error code: 0xA00F4244 (0xC00D36D5) on Windows 10?

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Method 1. Reset your webcam

  • Click Win key + I to open Settings.
  • Select App and Features.
  • Locate Camera and click it.
  • Select Advanced options and then Reset.
  • Reboot the PC.

Method 2. Check the version of the Camera

It might be that your Camera has been developed before Windows 7, meaning that it’s no longer compatible with Windows 10 OS and you have to replace it with a newer one. To check that, you have to:

  • Right-click on Win key and select Device Manager.
  • Locate Imaging devices and find your webcam under it. If it’s not there, check Sound, video and game controllers tab.
  • Right-click on the name of your webcam and select Properties.
  • Click on Driver tab and select Driver Details.
  • You should find a file that includes stream.sys. If it’s not there, it means that your camera has been developed after Windows 7 release, what means that it’s suitable for the current Windows 10 OS. If, however, the file is in the list, you will have to replace the camera with a new one.

Method 3. Roll back your webcam’s driver

Very often errors like 0xA00F4244(0xC00D36D5) occur after updating drivers. If you have recently updated webcam driver, you should try to undo the changes.

  • Right-click on Win key and select Device Manager.
  • Click twice on Imaging devices and then right-click on the name of your webcam.
  • Select Properties and click on Driver tab.
  • Click Roll Back Driver and then Yes to confirm the changes,
  • Finally, reboot your PC.

Hopefully, these steps helped you to fix “We can’t find your camera” error 0xA00F4244 (0xC00D36D5) easily. Once the bug is resolved, don’t forget to enable your anti-virus (if you have disabled it before) and perform a scan with Reimage in order to take proper care of the registry entries, system files, and applications.

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About the author
Jake Doe
Jake Doe - Computer technology geek

Jake Doe is a News Editor at Ugetfix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

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