How to fix pop-up?

by Lucia Danes - -


Issue: How to fix pop-up?

I‘ve been warned twice this week that my personal information is in danger and that I must call tech-support to prevent the loss. The message indicated the The message seems to be generated by Microsoft Official Support, but I have doubts about that. I can‘t open a browser with Chrome (other web browsers do not throw this warning). Could you please tell me what I should do?

Solved Answer


Before explaining the origin and the aims of the pop-up, we would like to ask you NOT to dial the tech-support number provided on this alert! This notification is yet another rogue Microsoft Support Alert, which has been developed by tech support scammers. The aim of pop-up is to scare computer owners into thinking that their computers are infected with multiple cyber threats, which is why personal information (Facebook logins, email logins, credit card details, photos, etc.) may be expropriated by cyber crooks.

While these days tech support scammers experiment with the new scams techniques (lottery winning pop-ups, free coupons, etc.), the scam is based on the old technique. The notification contains bogus claims about a supposed computer infection due to which the user is about to experience the identity theft. To make it persuasive, crooks exploit Microsoft Official Support name as a sender and misuse Microsoft‘s trademarks. However, it‘s not difficult to understand that the generated pop-up is a scam if it contains a non-Microsoft email address or telephone number. Microsoft does NOT spread tech support alerts via web browsers. All Microsoft contacts are provided on the official Microsoft‘s website so that people could communicate with the support team anytime.

The aim of virus is to make people call the rogue telephone number, which is given on the alert. This way, scammers may try to establish a remote connection with the target computer or provoke the PC‘s user to install third-party software, which may later appear to be malware or even virus. Therefore, you should rush to remove pop-up!

How to fix pop-up?

Fix it now! Fix it now!
To repair damaged system, you have to purchase the licensed version of Reimage Reimage. pop-up alert may be thrown to the screen after clicking on a corrupted advertisements or link embedded on a compromised website. In this case, the only solution would be to install a powerful anti-malware, which would block websites the content of which is doubtful. Nevertheless, in most of the cases, scam is triggered by malware, namely adware. Such programs are usually installed via third-party software bundles when people select Quick installation or follow the installation wizard by simply hitting the Next button without analyzing the provided information. Anyway, if you have started receiving scam during your web browsing sessions, we would recommend installing Reimage and running a thorough system scan with it. This tool will eliminate malware from the system, so the only thing you will have to perform manually is web browser‘s reset. If you are not aware how to do that, the guide given below will help you.

By the way, it is also possible to fix error manually. Nevertheless, don‘t forget that malware may be sneaky enough to install corrupted files in several system‘s locations, which is why after removing the main file manually, the pop-up may suddenly reappear after some time. If, however, you opt for fixing this issue manually, please do the following:

  1. Open the list of programs that have recently been installed. For that, navigate to:
    Start > Control Panel > Programs and Features > Add/Remove Programs (Windows 7, XP).
    Right-click on Win key > select Control Panel > Uninstall a Program (Windows 8, 10).
  2. Carefully check what programs have been recently installed. The best way to do that is to sort the programs by date. Select unknown programs and click Uninstall. To confirm the removal, click OK/Uninstall.
  3. After that, reset your web browser, which throws the fake pop-up as explained below.

How to reset a web browser?

Google Chrome

  1. Open Google Chrome and then look for a Menu button (three bars located in the top right corner). Click it, select Tools on a drop-down menu and click Extensions.
  2. Locate suspicious browser extensions and click on the trash icon placed next to them. Confirm the removal by clicking Remove.
  3. Click Menu button again and select Settings.
  4. Scroll down and find Show advanced settings option.
  5. Open Advanced settings and find Reset settings button. Read all information provided on the notification and, if you agree with all conditions, click Reset.

Mozilla Firefox

  1. Open Mozilla Firefox. Find Menu button (three bars) and click it.
  2. Open Add-ons section and open Extensions tab.
  3. Locate suspicious add-ons or extensions click Remove button next to each of them.
  4. Click Menu button again, then on “?” button and then select Troubleshooting Information.
  5. Click on Refresh Firefox on the right pane.
  6. To confirm the changes, click Refresh Firefox again.

Internet Explorer

  1. Click on Gear icon at the top right corner of the screen and select Manage Add-ons.
  2. Find all suspicious add-ons and extensions, Right-click on them and select Disable.
  3. Then click on Gear icon again and select Internet Options.
  4. Click Advanced and select Reset.
  5. Mark Delete Personal Settings box and then click Reset to confirm the changes.

Repair your Errors automatically team is trying to do its best to help users find the best solutions for eliminating their errors. If you don't want to struggle with manual repair techniques, please use the automatic software. All recommended products have been tested and approved by our professionals. Tools that you can use to fix your error are listed bellow:

do it now!
Download Fix
do it now!
Download Fix
Compatible with Microsoft Windows Compatible with OS X
Still having problems?
If you failed to fix your error using Reimage, reach our support team for help. Please, let us know all details that you think we should know about your problem.
Reimage - a patented specialized Windows repair program. It will diagnose your damaged PC. It will scan all System Files, DLLs and Registry Keys that have been damaged by security threats.Reimage - a patented specialized Mac OS X repair program. It will diagnose your damaged computer. It will scan all System Files and Registry Keys that have been damaged by security threats.
This patented repair process uses a database of 25 million components that can replace any damaged or missing file on user's computer.
To repair damaged system, you have to purchase the licensed version of Reimage malware removal tool.
Press mentions on Reimage

About the author

Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

Contact Lucia Danes
About the company Esolutions

What you can add more about the problem: "How to fix pop-up?"