How to Fix Windows 10 Upgrade Error Code 0x80070015?

by Linas Kiguolis - -
12

Question

Issue: How to Fix Windows 10 Upgrade Error Code 0x80070015?

I’m trying to install Windows 10 Anniversary Update, but instead of an upgrade I continuously receive a pop-up message saying “Make sure all files required for installation are available and restart the installation. Error Code: 0x80070015.” Please help!

Solved Answer

0x80070015 error can be encountered when either upgrading the system to Windows 10, when trying to install Windows updates or when trying to download applications from Microsoft Store (formerly Windows Store). In this article, we will discuss all three cases, and provide solutions to fix 0x80070015 error.

How to fix 0x80070015 error when upgrading Windows?

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0x80070015 error code belongs to the list of Windows 10 Update errors. While several people reported that this error code showed up when installing Windows 10 from scratch or when running Windows 7 updates, the vast majority of the 0x80070015 error code pop-up instances has been registered when running a free Windows 10 or Windows 10 Anniversary updates. The message typically says:

Windows cannot install required files. Make sure all files required for installation are available and restart the installation. Error Code: 0x80070015

If this bug emerges once, you may try to run the update as many times as you want, but that will give no effect unless you fix the inconsistencies that trigger the bug. At the time of writing, Microsoft hasn’t provided an apparent reason why this may happen. Nevertheless, experts speculate that Windows 10 Update Error Code 0x80070015 may be related to misconfigured system files, incompletely installed/uninstalled applications, antivirus, registry issues, and similar.

0x80070015 error fix

Besides, an expired period of Windows 10 Anniversary Update offer may also be the cause. Down below, we will provide several of the fixes that may be useful for in 0x80070015 error code removal.

Before you start performing 0x80070015 error fixes, you should check whether the free Windows 10 upgrade offer is still valid. People were able to run Windows 10 upgrade until 29th of July, 2016. Therefore, if you are running Windows 7, 8 or any other version and try to upgrade to Windows 10 just now, most probably 0x80070015 error appears because your free upgrade offer has expired. If that’s not the case, then you should try one of the following fixes.

Fix 1. Disable antivirus

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Very often antivirus software files conflict with the system files, which is why disabling your anti-virus is worth trying in the first place. Thus, right click on the icon of your antivirus, which should be placed on the taskbar and select Disable from the drop-down menu. To check if it has successfully been stopped, access Task Manager (click Ctrl + Alt + Delete simultaneously) and check if your antivirus has gone from the running processes' list. After that, try to run Windows 10 Update. If it shows 0x80070015 error, go to the next fix.

Disable antivirus

Fix 2. Run available system updates

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It might be that you haven't installed needed Windows drivers[1] or crucial software, which is why the system faces some missing updates while upgrading to Windows 10 and cannot proceed for this reason. Thus, check if any updates are pending:

  • Click on Start menu and type Windows Update
  • Select Windows Update or Check for Updates
  • Now wait for the system to complete system scan for missing updates
  • If you receive the list of updates that are recommended running, click Run the Update and let the system install them automaticallyUpdate Windows

Fix 3. Clean up the system

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To ensure that all things are in their places, run a scan with a professional optimization tool. By doing this, you'll provide clean registries,[2] no duplicate files, no malware, and similar inconsistencies that may be preventing Windows 10 update from running smoothly. We recommend installing Reimage, but if you prefer another PC optimization tool, you can always follow your preference.

Fix 4. Download Media Creation Tool

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If none of the above fixes appeared to be useful, then the last chance for you to fix 0x80070015 error is to download and run Media Creation Tool. For this purpose, you have to do the following:

  • Navigate to the official Microsoft's website and search for the Media Creation Tool there
  • Once you detect it, click on Download Tool option to start downloading ISO file
  • When the file is downloaded, right-click on it and select Run as Administrator
  • On the first window, click Accept to proceed with the installation
  • After that, select Upgrade this PC now and click Next
  • If you are upgrading for the first time, you will have to enter the Product License Key
  • After that, click Change in order to set what data you want to keep (Keep personal files and apps, Keep personal files only, or Nothing)
  • Finally, select Install and let the upgrade run

How to Fix 0x80070015 Error Code when using Microsoft Store?

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0x80070015 error can also appear when using the Microsoft store. The error message appears every time users are trying to download or update apps in Microsoft store. The error message reads the following:

Something unexpected happened

Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device. That may help.

Code: 0x80070015

To fix 0x80070015 error when using Microsoft Store, follow steps below.

Fix 1. Uninstall PowerISO or end the related processes

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Users reported virtual drive program PowerISO[3] was causing a 0x80070015 error. Thus, you can either uninstall it or close down the processes related to it via the Task Manager:

  • Press Ctrl + Shift + Esc to open Task Manager
  • Click on More details
  • Locate PowerISO processes that are running, click on them, and press End Task in the bottom-right corner

Fix 2. Run Windows Store Troubleshooter

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Troubleshooter is a great tool that can identify problems within certain area of Windows functionality. Thus, if you are having problems with the store, perform the following:

  • Right-click on the Start button and select Settings
  • Go to Update & Security and click on Troubleshoot
  • Scroll down to locate Windows Store Apps and then select Run the Troubleshooter
  • Run the on-screen instructionsUse store apps troubleshooter

Fix 3. Clear Windows store cache

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Multiple users reported that clearing Windows Store cache[4] helped them fix 0x80070015 store-related error:

  • Type in wsreset into the search bar and hit Enter
  • You will see an empty black window, simply wait and do nothing
  • Once the reset will be complete, the store will be re-opened for youReset Windows store

How to fix 0x80070015 error when downloading Windows updates?

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Finally, we found some complaints that users receive the 0x80070015 error when trying to update Windows itself. Here is the solution to the problem:

  • Type cmd into the search box
  • From the search results, right-click on Command Prompt and pick Run as administrator
  • Type in net localgroup Administrators /add networkservice and hit Enter
  • Next type in net localgroup Administrators /add localservice and press Enter again
  • Finally, type Exit and hit Enter one more time
  • Reboot your PC
  • Type in services.msc into the search box and press Enter
  • Locate Diagnostic Policy Service and make sure the task is Running
  • If not, right-click on the service and select Properties
  • Under Startup type, select Automatic and click OKDiagnostic Policy Service

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About the author

Linas Kiguolis
Linas Kiguolis - IT professional

Linas Kiguolis is a qualified IT expert that loves sharing his excellent knowledge about problems in Windows and Mac operating systems. Linas’ insights often help other team members find quick solutions for visitors of UGetFix site.

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