[Fix] Phone Link app always asks to "Unlock on your phone" in Windows

Issue: I have been utilizing the “Phone Link” app on both my computer and mobile device, allowing me to display my phone's screen on my computer and unlock it from there. Now, I'm unable to unlock it from my PC, and a message appears saying, “Unlock on your phone. To protect your credentials, you need to unlock the phone first.” Any ideas on why this is happening?

Solved Answer

Phone Link is a cross-platform app that enables users to mirror their mobile device screen on their computer and control it from there. The app allows for easy access to phone apps and content on a larger display, making it convenient for tasks such as browsing, typing, or multimedia consumption. Once connected, users can see the phone's screen on the computer and use it as if they were on their phones, which can make it pretty convenient for them.

Phone Link also offers the ability to unlock the phone screen from the computer, adding another layer of accessibility. However, to maintain security, the app may prompt the user to unlock the phone itself to keep credentials private.

Under normal circumstances, users wouldn't need to unlock their phones every time they want to use them via Phone Link. However, some people complained that they need to enter their credentials every time they want to use the app, which can be pretty frustrating – the whole point of having Phone Link installed is to make the accessibility more convenient.

When the Phone Link app always asks to “Unlock on your phone” in Windows, there are a few things you could try to fix it. For example, the app might not be giving sufficient permissions, or it simply needs to be updated due to a general bug.

Below you will find these and a few other solutions that should stop Windows from asking to “Unlock your phone” every time you use the app. Before proceeding with manual steps, we recommend you check your system with a powerful PC repair tool FortectMac Washing Machine X9 – it can fix various issues related to system instability and clean from junk files, making it faster.

[Fix] Phone Link app always asks to "Unlock on your phone" in Windows

Solution 1. Install all Windows updates

First, let's make sure that all the updates for Windows are installed.

  • Type Update in Windows search and hit Enter.
  • Click Check for updates.
  • Wait till Windows downloads and installs all the files.
  • If optional updates are available, install them as well.
  • Restart your system.

Update Windows

Solution 2. Update the Phone Link app

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  • Open the Phone Link app on Windows.
  • At the top-right corner, click the cogwheel (Settings).
  • On the left side, click About.
  • Then, select Check for updates.
  • Wait till updates are installed and see if the issue persists.

Update Phone Link

Solution 3. All the app to run in the background

If the app is unable to run in the background, it may keep asking you to “Unlock your Phone” every time.

  • Right-click on Start and pick Settings.
  • Go to the Apps section.
  • Scroll down to find the Phone Link app.
  • Click Advanced options.
  • Ensure that the Background apps option is toggled to the On position.

Check permissions

Solution 4. Check permissions on your Android phone

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  • Tap and hold the Phone Link app on your Phone.
  • Select the App info icon from the menu.
  • Select Permissions.
  • Go to each of the permissions and set the Allowed setting.
  • If Battery option is available, pick Unrestricted.

Solution 5. Run Windows Store Apps troubleshooter

If there's something wrong with the app, the built-in troubleshooter might help.

  • Type Troubleshoot in Windows search and press Enter.
  • Click Additional troubleshooters/Other troubleshooters.
  • Scroll down to find Windows Store Apps and click Run the troubleshooter/Run.
  • Wait till the scan is complete.
  • Apply the suggested fixes.

Troubleshoot

Solution 6. Repair or reset Phone Link

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If the troubleshooter didn't provide any solutions, try repairing or resetting the app.

  • Right-click on Start and pick Settings.
  • Go to the Apps.
  • Scroll down to locate the Phone Link app and click Advanced options.
  • Click Terminate.
  • Select Repair and wait.
  • If it doesn't help, use the Reset option instead.

Repair or reset

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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