How to fix 0x80240019 error on Windows?

Issue: I cannot install updates on Windows 10 because of the 0x80240019 error. What does it mean?

Solved Answer

0x80240019 is one of many Windows Update errors that prevent from installing needed software or operating system updates. There’s no doubt that updates are important for computer’s stability and security. Thus, avoiding this error is not a good idea.

The Error Code 0x80240019 is usually followed by the line WU_E_EXCLUSIVE_INSTALL_CONFLICT. Just like many other update errors, this one might be also caused by various reasons. However, the most common are these:

  • corrupted or damaged registry entries or system files;
  • issues with Windows Update Service;[1]
  • other updates are available;
  • malware[2] attack;
  • antivirus prevents installation of available updates.

It’s not hard to fix 0x80240019 error and you should not delay this task. Below you can find possible methods to get rid of the above-mentioned problems. Hence, do not hesitate and start the procedure immediately.

Fix 0x80240019 error on Windows

Methods to fix Error Code 0x80240019 error on Windows 10

When you cannot install needed updates due to the 0x80240019 error, you should make sure that you are connected to the internet, your antivirus does not block this procedure or any malware haven’t blocked Windows Update service. If these were not the main reasons for the error, you should try looking for compromised or damaged registry or system files.

This video will help you with this problem:

Option 1. Check your antivirus settings

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If you have recently obtained new antivirus or anti-malware program, you should check its settings. Sometimes security programs block installation of the updates. Thus, altering some of the setting can help to get rid of the problem.

Option 2. Check the device for malware

Computer viruses[3] and malware often cause various system changes and blocks various processes or services. Hence, some malicious program residing on your PC might prevent from updating needed components. Thus, you should run a full system scan with a reputable anti-malware, for instance, Fortect, and clean malware if needed.

Though, if your PC is virus-free, proceed with another method.

Option 3. Run Windows Update Troubleshooter

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  1. Click Windows key + I in order to open Settings.
  2. Choose Update and Security.
    Open Update and Security
  3. Click Troubleshoot in the left pane.
  4. Under Windows Update section, click Run the troubleshooter.
    Run Windows Update Troubleshooter
  5. Wait for the process to end and check if it helped to fix 0x80240019 error.

Option 4. Run SFC and DISM scans

In some cases, Windows updates cannot be installed due to the corrupted registry or system files. Running SFC ad DISM scans might help to identify what files are corrupted and fix it. Start with SFC scan first:

  1. Type cmd in Windows search box.
  2. Right-click the Command Prompt and choose Run as administrator.
  3. In the Command Prompt type sfc /scannow and click Enter.
    Run SFC scan
  4. Wait until the scan is over and check if it solved the problem.

If SFC scan did not give any results and any issues were detected or fixed, you should proceed with DISM scan:

  1. Open Command Prompt as administrator again.
  2. Enter the following command and press Enter: DISM /Online /Cleanup-Image /RestoreHealth
    Run DISM scan
  3. The scan takes around 20 minutes. Once it’s finished, checked if 0x80240019 error is gone and you can install updates.

Option 5. Reset Windows Update components

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To repair damaged system, you have to purchase the licensed version of Fortect.

The issue might be related to corrupted Windows Update components. In order to fix this problem, you need to stop Windows Update service and remove them:

  1. Click Windows key + K and choose Command Prompt (Admin) from the list.
  2. Stop BITS, Cryptographic, MSI Installer and the Windows Update Services by entering the following commands (do not forget click Enter after typing each of them!):
    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
  3. Rename SoftwareDistribution and Catroot2 folder by typing the following commands and clicking Enter after each of them:
    ren C:\\\\Windows\\\\SoftwareDistribution SoftwareDistribution.old
    ren C:\\\\Windows\\\\System32\\\\catroot2 Catroot2.old
  4. Enable the previously disabled BITS, Cryptographic, MSI Installer and the Windows Update Services by typing the commands below. Click Enter after each of them again:
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
  5. Close the Command Prompt by typing Exit.

Hopefully, this method helped to fix 0x80240019 error and you can install needed updates without any problems.

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About the author
Olivia Morelli
Olivia Morelli - PC & Mac repair expert

Olivia Morelli is a young, but a perspicacious IT expert who is currently just a year away from a Bachelor’s Degree in Software Systems. Her primary passion is cyber security, however, thanks to her detailed understanding of computer networks, operating systems and hardware, she can find a fix for any PC or Mac issue...

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