How to fix 0x80280013 login error in Windows?

Issue: Hello. When I try to log into my Windows 10 computer with a PIN or fingerprint I receive the 0x80280013 error code. What should I do?

Solved Answer

Windows is an operating system created by Microsoft. It has a user-friendly interface, many customization abilities, built-in troubleshooters, and other useful features. Such complex systems rely on thousands of processes to run smoothly. If something goes rogue, people can experience errors, bugs, glitches, and other malfunctions.

Recently, some users started experiencing issues with Windows Hello.[1] People say that they receive the 0x80280013 error when trying to log in. In some cases, the error keeps appearing constantly, multiple times a week which can be very annoying. Users are also asked to change their PIN or fingerprint.

Even though it is not clear why exactly 0x80280013 login error appears in Windows, you will find 6 steps in this guide that may help you get rid of it. Some found that resetting the PIN or biometrics solved the issue, however, you may also have to update your drivers or reinstall Windows if nothing else will help.

Keep in mind that manual troubleshooting can be a lengthy process, so you can use a maintenance tool like FortectMac Washing Machine X9. It can fix most system errors, corrupted files, BSODs,[2] and registry[3] issues. Otherwise, follow the step-by-step instructions below to fix 0x80280013 login error in Windows.

How to fix 0x80280013 login error in Windows

Solution 1. Reset PIN

  • Open File Explorer and tick the box on View tab to Show Hidden Files
  • Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc
  • Delete or rename Ngc.old folder to reset the PIN
  • Now you can add a PIN normally by going to Windows Settings, then Accounts and Sign-In Options

Reset PIN

Solution 2. Reset Windows Hello Biometrics

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  • Open Windows Services and find Windows Biometric Service
  • On the left, click on Stop the service
  • Create a new folder somewhere on your computer called WinBioBackup
  • Now open Windows Explorer and go to C:\Windows\System32\WinBioDatabase

Reset Windows Hello Biometrics

  • Back up the Dat files in this folder by copying and pasting them into the new folder you created
  • Delete the original files in the WinBioDatabase folder
  • Go to the Services again, find Windows Biometric Service and click on Restart the Service
  • Go to your Account settings, then Sign-in options, and go through the registration process again to re-register your biometrics

Reset Windows Hello Biometrics2

Solution 3. Turn off Fast Startup

  • Go to the Control Panel and choose Power Options
  • Click on Choose what the power buttons do

Turn off Fast Startup

  • Press Change settings that are currently unavailable
  • Uncheck Turn on fast startup (recommended) and Save changes

Turn off Fast Startup2

Solution 4. Use System Restore

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To repair damaged system, you have to purchase the licensed version of Fortect Mac Washing Machine X9.
  • Go to the Start menu, type restore, and click on Create a restore point
  • Click System Restore, then follow the prompts until you can select a restore point

Use System Restore

  • Select the one you want (ideally before the 0x80280013 login error appeared) and go ahead with the process

Solution 5. Update Drivers

  • Right-click on Start and pick Device Manager
  • Expand one of the sections, for example, Network adapters
  • Right-click on your network adapter and select Update driver

Update Drivers

  • Pick Search automatically for drivers
  • Wait till the drivers are found and installed on your system
  • Restart your PC
  • You can also use a driver updater, like DriverFix to automatically receive the latest drivers

Solution 6. Repair Install Windows

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To repair damaged system, you have to purchase the licensed version of Fortect Mac Washing Machine X9.
  • Download the Windows 10 ISO file
  • Now mount the ISO file
  • Double-click on the file setup.exe to start the repair, install from the mounted drive
  • When the installation provides the License Terms, read them and click Accept

Repair Install Windows

  • Windows 10 will now check for updates and will install the ones available
  • When all is set, click Install
  • When the installation is complete, follow the on-screen instructions

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This patented repair process uses a database of 25 million components that can replace any damaged or missing file on user's computer.
To repair damaged system, you have to purchase the licensed version of Fortect malware removal tool.To repair damaged system, you have to purchase the licensed version of Mac Washing Machine X9 malware removal tool.

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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