Question
Issue: How to fix 0x80280013 login error in Windows?
Hello. When I try to log into my Windows 10 computer with a PIN or fingerprint I receive the 0x80280013 error code. What should I do?
Solved Answer
Windows is an operating system created by Microsoft. It has a user-friendly interface, many customization abilities, built-in troubleshooters, and other useful features. Such complex systems rely on thousands of processes to run smoothly. If something goes rogue, people can experience errors, bugs, glitches, and other malfunctions.
Recently, some users started experiencing issues with Windows Hello.[1] People say that they receive the 0x80280013 error when trying to log in. In some cases, the error keeps appearing constantly, multiple times a week which can be very annoying. Users are also asked to change their PIN or fingerprint.
Even though it is not clear why exactly 0x80280013 login error appears in Windows, you will find 6 steps in this guide that may help you get rid of it. Some found that resetting the PIN or biometrics solved the issue, however, you may also have to update your drivers or reinstall Windows if nothing else will help.
Keep in mind that manual troubleshooting can be a lengthy process, so you can use a maintenance tool like RestoroMac Washing Machine X9. It can fix most system errors, corrupted files, BSODs,[2] and registry[3] issues. Otherwise, follow the step-by-step instructions below to fix 0x80280013 login error in Windows.
Solution 1. Reset PIN
- Open File Explorer and tick the box on View tab to Show Hidden Files
- Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc
- Delete or rename Ngc.old folder to reset the PIN
- Now you can add a PIN normally by going to Windows Settings, then Accounts and Sign-In Options
Solution 2. Reset Windows Hello Biometrics
- Open Windows Services and find Windows Biometric Service
- On the left, click on Stop the service
- Create a new folder somewhere on your computer called WinBioBackup
- Now open Windows Explorer and go to C:\Windows\System32\WinBioDatabase
- Back up the Dat files in this folder by copying and pasting them into the new folder you created
- Delete the original files in the WinBioDatabase folder
- Go to the Services again, find Windows Biometric Service and click on Restart the Service
- Go to your Account settings, then Sign-in options, and go through the registration process again to re-register your biometrics
Solution 3. Turn off Fast Startup
- Go to the Control Panel and choose Power Options
- Click on Choose what the power buttons do
- Press Change settings that are currently unavailable
- Uncheck Turn on fast startup (recommended) and Save changes
Solution 4. Use System Restore
- Go to the Start menu, type
restore, and click on Create a restore point - Click System Restore, then follow the prompts until you can select a restore point
- Select the one you want (ideally before the 0x80280013 login error appeared) and go ahead with the process
Solution 5. Update Drivers
- Right-click on Start and pick Device Manager
- Expand one of the sections, for example, Network adapters
- Right-click on your network adapter and select Update driver
- Pick Search automatically for drivers
- Wait till the drivers are found and installed on your system
- Restart your PC
- You can also use a driver updater, like DriverFix to automatically receive the latest drivers
Solution 6. Repair Install Windows
- Download the Windows 10 ISO file
- Now mount the ISO file
- Double-click on the file setup.exe to start the repair, install from the mounted drive
- When the installation provides the License Terms, read them and click Accept
- Windows 10 will now check for updates and will install the ones available
- When all is set, click Install
- When the installation is complete, follow the on-screen instructions
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Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.
- ^ Learn about Windows Hello and set it up. Microsoft. Windows Support.
- ^ Chris Hoffman. Everything You Need To Know About the Blue Screen of Death. Howtogeek. Tech Insight Magazine.
- ^ Tim Fisher. What Is the Windows Registry?. Lifewire. Software and Apps.
