How to fix “AIGPUSniffer quit unexpectedly”?

by Lucia Danes - -


Issue: How to fix “AIGPUSniffer quit unexpectedly”?

Hello, I have a problem that I hope you guys will be able to help me with. I cannot open specific files in Adobe Illustrator CC 2018 and instead receive a “'AIGPUSniffer quit unexpectedly” error message. However, all the features of the program work absolutely fine, and only the file opening feature fails. Is there anything I can do?

Solved Answer

“AIGPUSniffer quit unexpectedly” is an error that might occur on Mac OS X when using various Adobe products, including Adobe Illustrator, Adobe Bridge, Adobe Creative Cloud and others. This is quite a common issue that has been bothering users at least since 2015.[1]

In some cases, the issue is caused by compromised Adobe Updates. Therefore, uninstalling them might help to solve the problem. On the other hand, those who use outdated Adobe software might see the “AIGPUSniffer quit unexpectedly” error as well. Thus, patching the software might fix the problem immediately.

Tip: beware that fake Adobe Flash updates[2] can install dangerous malware on your PC. Therefore, we highly advise using security software that can prevent virus attacks (we recommend using Reimage). Additionally, Adobe is known for vulnerability[3] exploits that many hackers use, so patching software on time is critical for device' security.

However, some users say that reinstalling the program or updates did not help to fix “AIGPUSniffer quit unexpectedly” error. Some users report that they were able to get rid of the error by disabling GPU Acceleration settings in Adobe Illustrator. All in all, there are several ways to fix “AIGPUSniffer quit unexpectedly” error, as it highly depends on users' system configuration and similar peculiarities.

In the second part of the article, you can find all the methods that should help to get rid of “AIGPUSniffer quit unexpectedly” error on Mac and continue using Adobe Illustrator smoothly.

Fix "AIGPUSniffer quit unexpectedly” error

Methods to fix “AIGPUSniffer quit unexpectedly” error on Mac OS X

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In 2017, some Adobe Illustrator update caused the AIGPUSniffer error for many users. However, reverting to the previous version or uninstalling program helped to solve the problem. Thus, these options might also be useful today.

Option 1. Turn off GPU Acceleration

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The first method to fix “AIGPUSniffer quit unexpectedly” error is to disable GPU Acceleration. Many users reported that turning off this feature on Adobe Illustrator was enough to be able to use the open feature of the program. However, if this method does not help, try the second option. Please follow these steps:

  1. Go to Illustrator > Preferences
  2. On the left pane, pick GPU Performance 
  3. Untick GPU performance and click OK

Option 2. Change File Type Association settings

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The “AIGPUSniffer quit unexpectedly” error might occur when AI files are set to open with AIGPUSniffer. However, you can change these settings by following these instructions:

  1. Go to Bridge Preferences.
  2. Choose File Type Association.
  3. Change default to Adobe Illustrator.
    Change File Type Association settings

Option 3. Install available updates

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Software updates usually provide fixes for various operation problems. Therefore, you should check if there are any available updates for Adobe Illustrator or other products. You can do it either automatically via the program itself or visiting the official website online:

  1. Access Adobe Product Updates website.
    Access Adobe Product Updates website
  2. Find Adobe Illustrator (or another program you want to update).
  3. Click on the update name to download the update.
    Install updates manually
  4. Follow onscreen instructions.

Option 4. Reinstall the program

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If none of the above-mentioned methods helped to get rid of the “AIGPUSniffer quit unexpectedly” error, you can try reinstalling the program. In order to uninstall it, follow these steps:

  1. Open Finder and access Applications.
  2. Find the program in the list and select it.
  3. Click File menu or right-click the program and choose Move to Trash.
    Uninstall Adobe Illustrator
  4. Right-click Trash icon and choose Empty Trash.
  5. Confirm deletion in the appeared prompt.
    Confirm uninstallation

Then access the official website and install the program again. If it did not help, you can also try to install the previous version of the program. Some of the updates are known for crashing the application or corrupting some of its features.

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Unforeseen circumstances can happen at any time while using the computer: it can turn off due to a power cut, a Blue Screen of Death (BSoD) can occur, or random Windows updates can decide to reboot the machine when you went away for a few minutes. As a result, your schoolwork, important documents, and other data might be lost.

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About the author

Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

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