How to Fix CD/DVD-ROM Failure to Recognize a Disk?

by Lucia Danes - -


Issue: How to Fix CD/DVD-ROM Failure to Recognize a Disk?

Despite which, CD or DVD, disk I insert into the hard drive, the disc does not appear on a computer. It sometimes shows “Insert a disk” error message. How can I solve this?

Solved Answer

Unrecognized CD or DVD disk is a common issue[1] both, in older versions as well newer Windows versions[2]. The failure to recognize a disk might be the result of a damaged CD-ROM tray or its components.

Fix CD/DVD-ROM Failure to Recognize a Disk

You should not exclude the possibility that certain registry files might be at fault for this issue. Below you will find a couple of system-related suggestions to solve unrecognized DVD or CD disk problem. Let us begin with the most basic method – reinstalling hard drives.

Option 1. Uninstall CD and DVD drivers

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Reinstall drivers

Whether you use Windows 7 or 10 operating system, fix the problem via the Device Manager.

  1. Open Device Manager. Windows 7 users can launch the application via the Control Panel. Windows 10 users can launch the program by clicking on the Start button and typing Device Manager.
  2. Expand the entry DVD/CD-ROM drives.
  3. Right-click on the entry and choose Uninstall.
  4. Restart the computer.
  5. Windows 10 OS automatically installs the missing drivers. Windows 7 users will have to do it manually.
  6. Click on Action and click on Scan for hardware changes.
  7. It will reinstall the drivers.

Option 2. Use Registry Editor to delete certain files

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Delete unnecessary files

  1. Close all open programs.
  2. Click Windows+R and type regedit in the Run prompt box.
  3. Go to the following location: HKEY_LOCAL_MACHINE
  4. This is the folder of the DVD/CD-ROM Drive Class Description. Look for the below-listed files on the right-side column: UpperFilters, LowerFilters, UpperFilters.bak, LowerFilters.bak.
  5. If you find any, eliminate them.
  6. Close the registry and reboot the system.

Option 3. Fix DVD/CD-ROM tray

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Adjust CD/DVD tray

In some cases, the issue lies in the hardware. This solution might be more helpful for laptop owners as the tray is more fragile and thus more sensitive to external factors[3].

  1. Eject DVD/CD-ROM tray.
  2. In laptops, you will see a black fixator near the spindle. Push it closer to the spindle.
  3. This action should increase the sensitivity of the tray. Likewise, it may recognize the disk faster.

It would be unwise to exclude the possibility of malware. Keep key system apps updates and perform regular scans.

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Prevent websites, ISP, and other parties from tracking you

Private Internet Access is a VPN that can prevent your Internet Service Provider, the government, and third-parties from tracking your online and allow you to stay completely anonymous. The software provides dedicated servers for torrenting and streaming, ensuring optimal performance and not slowing you down. You can also bypass geo-restrictions and view such services as Netflix, BBC, Disney+, and other popular streaming services without limitations, regardless of where you are.

A VPN is also crucial when it comes to user privacy. Online trackers such as cookies can not only be used by social media platforms and other websites but also your Internet Service Provider and the government. Even if you apply the most secure settings via your web browser, you can still be tracked via apps that you are connected to the internet. Besides, privacy-focused browsers like Tor is are not an optimal choice due to diminished connection speed.

Therefore, to stay completely anonymous and prevent the ISP and the government from spying on you, you should employ Private Internet Access VPN. It will allow you to connect to the internet while being completely anonymous, prevent trackers, ads, as well as malicious content. Most importantly, you will prevent the illegal surveillance activities that NSA and other governmental institutions are performing behind your back.


Recover your lost files quickly

Unforeseen circumstances can happen at any time while using the computer: it can turn off due to a power cut, a Blue Screen of Death (BSoD) can occur, or random Windows updates can decide to reboot the machine when you went away for a few minutes. As a result, your schoolwork, important documents, and other data might be lost.

Additionally, you might also be attacked by malware that can corrupt your Windows or encrypt files with a robust encryption algorithm, and ask for a ransom in Bitcoin for the decryption tool. Cybercriminals might not deliver what they promised, however, so it is better to attempt alternative file recovery methods that could help you to retrieve at least some portion of the lost data.

Data recovery software is one of the options that could help you recover your files. Once you delete a file, it does not vanish into thin air – it remains on your system as long as no new data is written on top of it. Data Recovery Pro is recovery software that searchers for working copies of deleted files within your hard drive. By using the tool, you can prevent loss of valuable documents, school work, personal pictures, and other crucial files.

About the author
Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

Contact Lucia Danes
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