How to fix error 0x8000000b?

Issue: Hello. I recently bought an HP laptop, and I would like to add my email to it, but as soon as I try doing so, I receive and error 0x8000000b. Please help me fix this problem? Thanks.

Solved Answer

Windows 10 came with multiple useful features, and one of them is the possibility to sync your other email accounts into one and keep them all conveniently in one place – it applies to Google, Hotmail, and other email services. Unfortunately, some users started complaining about the syncing email error – 0x8000000b. Due to the error, users unable to connect their most used email services.

The message that users see upon encountering 0x8000000b error says:

Something went wrong

We're sorry, but we weren't able to do that,

Error code: 0x8000000b

Error codes are provided by Windows for users to be able to troubleshoot the problem and finding ways to fix 0x8000000b. Fortunately, there are several solutions for the problem, and they work well for most of the users.

There might be several reasons for 0x8000000b error appearance, such as outdated operating system, bad internet connection, antivirus software, incorrect time and date settings, etc. However, in most of the cases, users reported that they managed to fix the 0x8000000b error as soon as they used Advanced IMAP settings.

IMAP[1] stands for Internet Message Access Protocol and is used by email service providers to retrieve messages from the server using the TCP/IP[2] connection. Therefore, using advanced settings helps users to resolve the issue with the 0x8000000b error.

How to fix error 0x8000000b?How to fix error 0x8000000b?

Please carefully follow 0x8000000b error fixes below. We will start from the more simple solutions and will then moved to more advanced ones (they should not take too much time to complete).

Before you start, however, we want to advise you to check your computer for malware with the help of security software such as FortectMac Washing Machine X9. It can also repair multiple issues when it comes to corrupted system files, virus damage, and many other sections. It can save you much time when dealing with various errors and the Blue Screen of Death.[3]

Fix 1. Check your time and date

It is surprising how many problems computer users resolved after realizing that their date and time settings were incorrect.

  • Right-click on the Date and time widget you can find at the bottom-right of your screen
  • From the menu, select Adjust time/date
  • In the newly-opened window, you should see Date & time parameters on the right side
  • Toggle the Set time automatically and Set time zone automatically switches off
  • Wait a few seconds and toggle them to the on position 0x8000000b - check time and dateCheck time and date

Fix 2. make sure your operating system is updated

Uninstall now! Uninstall now!
To uninstall these files, you have to purchase licensed version of Fortect Mac Washing Machine X9 uninstall software.

Make sure your Windows is updated appropriately:

  • Right-click on Start and select Settings
  • Click on Update & Security
  • In the right pane, pick Check for Updates
  • The updates should download and apply automatically
  • Reboot your PC

Fix 3. Temporarily disable Windows Defender or other security application

  • Right-click on Start and pick Settings
  • Click on Update & Security
  • On the left pane, click on Windows Security
  • Under Protection areas, select Virus & Threat protection
  • Under Virus & threat protection settings, pick Manage settings
  • Under Real-time protection, toggle the switch to the left to turn the protection Off 0x8000000b - disable Windows DefenderDisable Windows Defender

Fix 4. Re-add your email account

Uninstall now! Uninstall now!
To uninstall these files, you have to purchase licensed version of Fortect Mac Washing Machine X9 uninstall software.
  • Type in Mail into the search box and hit Enter
  • Click on Accounts
  • Select your account
  • Pick Delete account from this device
  • Confirm with Delete 0x8000000b - re-add your accountRe-add your account
  • Re-add your account once again and see if it still shows up with 0x8000000b error

Fix 5. Use advanced IMAP settings

We will show how to use advanced IMAP settings for Google and Outlook accounts:


Before you do anything, you need to make sure that IMAP is enabled on your Google account. Login to your email via the browser and then go the following link: Under IMAP access, select Eable IMAP and click on Save Changes.

Enable IMAP on GmailEnable IMAP on Gmail

Then go back to your Windows mail app and follow these steps:

  • Open Mail app and click on Accounts again
  • Select Add account
  • In the newly-opened window, pick Internet email
  • Enter your details
  • Once you reach the Incoming email server section, type in the following:

  • At the very bottom, you should see Outgoing (SMTP) email server section. Type in the following:

  • Finalize the registration with Sign in Use advanced settings for GmailUse advanced settings for Gmail


  • Go to Add account section on the Email app
  • Select Exchange
  • Enter your email address and click on Next
  • Enter your password
  • Select Sign-in Use advanced settings for OutlookUse advanced settings for Outlook

Get rid of programs with only one click

You can uninstall this program with the help of the step-by-step guide presented to you by experts. To save your time, we have also selected tools that will help you carry out this task automatically. If you are in a hurry or if you feel that you are not experienced enough to uninstall the program by your own, feel free to use these solutions:

do it now!
removal software Happiness
do it now!
removal software Happiness
Compatible with Microsoft Windows Compatible with OS X
Run into problems?
If you failed to uninstall the program using FortectMac Washing Machine X9, let our support team know about your issues. Make sure you provide as much details as possible. Please, let us know all details that you think we should know about your problem.
Fortect - a patented specialized Windows repair program. It will diagnose your damaged PC. It will scan all System Files, DLLs and Registry Keys that have been damaged by security threats.Mac Washing Machine X9 - a patented specialized Mac OS X repair program. It will diagnose your damaged computer. It will scan all System Files and Registry Keys that have been damaged by security threats.
This patented repair process uses a database of 25 million components that can replace any damaged or missing file on user's computer.
To repair damaged system, you have to purchase the licensed version of Fortect malware removal tool.To repair damaged system, you have to purchase the licensed version of Mac Washing Machine X9 malware removal tool.

Prevent websites, ISP, and other parties from tracking you

To stay completely anonymous and prevent the ISP and the government from spying on you, you should employ Private Internet Access VPN. It will allow you to connect to the internet while being completely anonymous by encrypting all information, prevent trackers, ads, as well as malicious content. Most importantly, you will stop the illegal surveillance activities that NSA and other governmental institutions are performing behind your back.


Recover your lost files quickly

Unforeseen circumstances can happen at any time while using the computer: it can turn off due to a power cut, a Blue Screen of Death (BSoD) can occur, or random Windows updates can the machine when you went away for a few minutes. As a result, your schoolwork, important documents, and other data might be lost. To recover lost files, you can use Data Recovery Pro – it searches through copies of files that are still available on your hard drive and retrieves them quickly.


About the author
Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

Contact Lucia Danes
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