How to Fix “Error code: DNS_PROBE_FINISHED_NXDOMAIN” Problem?

by Julie Splinters - -
12

Question

Issue: How to Fix “Error code: DNS_PROBE_FINISHED_NXDOMAIN” Problem?

Hey. I have a problem that just came up recently. Whenever I try to access SkySports website through my Google Chrome, I get an error showing me that the “Website is not available”. I also noticed the error code DNS_PROBE_FINISHED_NXDOMAIN. What does this error mean and how can I fix it? By the way, the website loads fine on other browsers, I’m only experiencing troubles with Chrome. What is the problem?

Solved Answer

DNS_PROBE_FINISHED_NXDOMAIN is an error which indicates a non-existent domain. In other terms, the DNS[1] cannot find the IP address corresponding to the domain name. Thus, users receive this error on Google Chrome and are unable to reach the website they are trying to access. Experts note that this issue might appear due to DNS misconfiguration or faulty Internet settings on your computer.

DNS PROBE FINISHED NXDOMAIN error typically appears on the Google Chrome web browser. However, this issue might bother Windows, Mac or Android OS users. If something is wrong with the Internet or DNS settings, Chrome might display a grey window with one of these messages:

This site can’t be reached
www.specific-domain.com’s server DNS address could not be found.
Try running Windows Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

or

This webpage is not available
DNS_PROBE_FINISHED_NXDOMAIN

DNS_PROBE_FINISHED_NXDOMAIN fix

However, in some cases, the source of DNS_PROBE_FINISHED_NXDOMAIN error window is computer’s laptop’s or smartphone’s firewall. It might be blocking the website from loading. In this case, you will need to change your system’s DNS settings to connect Google Public DNS.[2] This time, the error gives a different message:

The server at 0.docs.google.com can’t be found because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

Error code: DNS_PROBE_FINISHED_NXDOMAIN

Fortunately, the problem is not hard to get rid of. You can fix DNS_PROBE_FINISHED_NXDOMAIN error on Windows, Mac and Android devices. Our team has prepared instructions below.

Fix “DNS_PROBE_FINISHED_NXDOMAIN” error displayed on Google Chrome

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According to the researchers, DNS_PROBE_FINISHED_NXDOMAIN error might appear on Windows, Android and Mac operating systems. Likewise, it is evident that the same solutions won't work on different OS. For this reason, we have prepared guidelines showing how to fix DNS_PROBE_FINISHED_NXDOMAIN error on Windows, Mac, and Android below. 

First and the easiest step to fix DNS_PROBE_FINISHED_NXDOMAIN is cleaning cache and resetting Google Chrome to the default settings[3]. Read more about how to clean cache from web browsers.

You can view our video about the “DNS_PROBE_FINISHED_NXDOMAIN” and its elimination. You can also follow our step-by-step tutorial.

Get rid of DNS_PROBE_FINISHED_NXDOMAIN message from Windows

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Technique 1. Change TCP/IP4 proxy settings

  1.  Open “Network and Sharing Centre”;
  2. Select “Change adapter settings”;
  3. Locate for your Network Connection provider in “Local Area Connection” or “Wireless Connection” and select “Properties” by right-clicking on the icon;
  4. In the newly opened window, opt for the “Internet Protocol (4 TCP/IPv4)” and click “Properties”;
  5. Mark the “Use the following DNS server addresses” option;
  6. Then, type in 8.8.8.8 and 8.8.4.4;
    Change TCP/IP4 Proxy Settings on Windows
  7. After you are done with these steps, click OK and close the remaining windows.

Technique 2. Reset Winsock program

Winsock[4] manages input and output requests for Internet applications on Windows. Therefore, resetting it might help to get rid of DNS_PROBE_FINISHED_NXDOMAIN problem on Chrome:

  1. Open Windows search box and enter cmd.
  2. Right-click on the Command Prompt in the results and choose Run as administrator.
    Run cmd to Reset Winsock program
  3. In the Command Prompt enter the following command and click Enter:
    netsh winsock reset
  4. Wait until Windows completes the command and restart the computer.

Technique 3. Execute commands in Command Prompt

  1. Click Start and access Windows search box.
  2. In the search type cmd and right-click on the result. Choose Run as administrator.
  3. In the Command Prompt type the following commands and press enter after entering each one of them:
    ipconfig /release
    ipconfig /all
    ipconfig /flushdns
    ipconfig /renew
    netsh int ip set dns
    netsh winsock reset

NOTE: You have to run these commands one by one.

Once these commands are executed, restart the computer and check if the DNS_PROBE_FINISHED_NXDOMAIN still exists on Google Chrome.

Technique 4. Reset DNS Client service to fix the error

  1. Press Ctrl + R buttons at the same type;
  2. In Run window type Services.msc and press OK;
  3. Find DNS Client and right-click on it;
  4. Select Reset.

Technique 5. Reset Google Chrome

  1. Open Google Chrome;
  2. Enter chrome://flags/ in the address bar and hit Enter;
  3. Find “Reset all to default” button and click it;
  4. Relaunch Chrome.

Eliminate DNS_PROBE_FINISHED_NXDOMAIN problem on Mac OS X

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Technique 1. Change DNS settings

  1. Go to the Apple menu, select “System Preferences” and click “Network”;
    Change DNS settings on Mac
  2. Enter password (if required to authenticate) to proceed with the changes;
  3. Select the network connection you want to modify:
    1. To change Google Public DNS setting on Ethernet, click on “Built-In Ethernet” and select “Advanced”;
    2. To change wireless network settings, choose “Airport” and, again, opt for the “Advanced” settings;
  4. If you want to replace listed addresses click +. Or, you can also add new Google IP address to the list. Type: 8.8.8.8 and 8.8.4.4.
  5. When you complete these steps, press apply and OK.

Technique 2. Clear DNS cache

  1. Open Finder.
  2. Go to Applications > Utilities > Terminal.
  3. In the Terminal, enter the following commands:
    sudo dscacheutil -flushcache
    sudo killall -HUP mDNSResponder
  4. Once Mac OS X executes it, restart the computer to see if the error is solved.

Solve DNS_PROBE_FINISHED_NXDOMAIN issue on Android

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Technique 1. Change DNS settings

  1. Open “Settings” and go to “Wi-Fi.”
  2. Press-hold your selected network and then click “Modify network.
  3. Opt for the advanced options by marking the “Show advanced options” box.
  4. Choose “Static” next to the “IP settings.”
  5. Type in DNS servers IP addresses to “DNS 1” and “DNS 2” sections.
  6. Click “Save” and reconnect to the network to activate the settings.

Technique 2. Flush DNS cache

If you use Android with a removable battery, you have to turn off your device, remove the battery and wait for 30 seconds. Then insert the battery back and check if DNS_PROBE_FINISHED_NXDOMAIN error is gone.

If you are using a smartphone with a non-removable battery, follow these steps:

  1. Open Chrome.
  2. In the address box enter this address: chrome://net-internals/#DNS
  3. Click DNS in the left menu.
  4. Find Clear host cache button and click it.
    Flush DNS cache on Android
  5. Click the black arrow at the right top corner of the screen.
  6. In the appeared pop-up windows click Clear Cache and Flush Sockets options.
  7. Restart Chrome.

These methods should help you get rid of DNS_PROBE_FINISHED_NXDOMAIN error. However, if you still experience problems trying to solve this issue, you can try Reimage.

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About the author

Julie Splinters - Computer optimization specialist

When it comes to computer optimization, Julie Splinters is the expert. Whether it is a slow smartphone, Windows, Mac or Linux operating system, she will find a solution within minutes.

Contact Julie Splinters
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