How to Fix “Hmm, we can’t reach this page” Error on Edge?

by Lucia Danes - -


Issue: How to Fix “Hmm, we can’t reach this page” Error on Edge?

For some reason, Edge refuses to open websites, actually, any website. In some rare occasions, I can open Facebook and Google search. None of the other sites are opened. Instead, I receive an error message in a white colored background saying “Hmm, we can’t reach this page.” This has started a week ago for no apparent reason. I tried running in New Private Window, but with no avail. Could you please help me with that? At the moment I’m using Chrome, which works fine, but I’ve noticed that Edge works far more faster, so I want it to get fixed. Please help.

Solved Answer


Microsoft Edge is a web browser developed by Microsoft and inbuilt into the Windows 10 OS. Nevertheless, it can also be downloaded from Microsoft Store for free and installed on any other operating system. Various test results initiated by Microsoft and other impartial companies, Microsoft Edge features a faster performance while working within Windows 10 OS in comparison to Google Chrome, Mozilla Firefox or Internet Explorer. That’s because it has a set of features that perfectly conform the requirements of the newest version of Windows. However, this web browser has plenty of things to work on, including performance, design, settings, personalization, design, etc. to satisfy the needs of all users. Therefore, all of the major Windows 10 updates include some improvements of Microsoft Edge. The problem is that after the installation of some Windows 10 updates, people often start encountering a Microsoft Edge error, which says “Hmm, we can’t reach this page.” The bug prevents people from accessing any website except for Edge’s homepage. In some of the cases, people get through the bug and manage to access several websites, though typically “Hmm, we can’t reach this page” error reappears in a short time spam. Even though this problem emerged a couple of years ago soon after Windows 10 release, people are still buzzing about it these days. Therefore, we’ll provide a couple of tips that may help you to fix “Hmm, we can’t reach this page” bug on Edge.

How to Fix “Hmm, we can’t reach this page” Error on Microsoft Edge?

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First of all, make sure that your computer has established an Internet connection. Sometimes the “Hmm, we can’t reach this page” error page may show up due to the lost connection. In addition to that, you should also initiate a thorough system scan with a powerful anti-malware just to make sure that your web browsing sessions aren’t interfered by malware or virus. We would highly recommend using Reimage. If after all “Hmm, we can’t reach this page” is not gone, please try the following methods:

Method 1. Change your network from Public to Private or vice verse

  • Click Win key + R, type regedit, and press Enter.
  • Using the left pane, navigate to the HKLM/Software/Microsoft/Windows NT/CurrentVersion/NetworkList/Profiles path.
  • Locate the network connection, click it, and open the Category DWORD.
  • Change the value of Category to 1 and Public to 0. If your network has been set to Category, then change the values vice verse.
  • Finally, close Registry Editor and reopen Edge to check for the error.

Method 2. Change the address of DNS server

  • Open Search and type Network Connections.
  • Click View Network Connections and right-click on the network connection you are currently using.
  • Go to Properties and double-click on Internet Protocol Version 4 (TCP/IPv4).
  • Mark Use the following DNS server addresses and type in the following:
    Preferred DNS server:
    Alternate DNS server:
  • Click OK to save the changes.

Method 3. Undo Windows 10 Updates

If you have noticed that “Hmm, we can’t reach this page” error emerges soon after the installation of Windows update, then we would recommend you to undo it and wait for the other update to come. For this purpose, you should:

  • Open Settings app by clicking Win key + I.
  • Navigate to Update & security -> Windows Update.
  • Select Advanced options and then click View your update history.
  • Click Uninstall updates.

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About the author

Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

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