How to fix "McAfee Security is not compatible when Windows 10 HVCI mode is enabled"?

Question

Issue: How to fix "McAfee Security is not compatible when Windows 10 HVCI mode is enabled"?

Hello. I tried to open the McAfee app but I received the “McAfee Security is not compatible when Windows 10 HVCI mode is enabled” error message even though I am on Windows 11. What does it mean?

Solved Answer

The “McAfee Security is not compatible when Windows 10 HVCI mode is enabled” error message indicates that the McAfee security software installed on your computer is not compatible with a security feature called “Hypervisor-enforced Code Integrity” (HVCI)[1] in Windows.

HVCI is a security feature that helps protect against malicious code injection attacks by enforcing code integrity at the hardware level. It does this by running the operating system and applications in a virtual environment and only allowing code to execute if it has been signed by a trusted source.

If HVCI is enabled and you are trying to run McAfee security software, you may receive the “McAfee Security is not compatible when Windows 10 HVCI mode is enabled” error message. This is because the McAfee software may not be able to function properly in the virtual environment created by HVCI.

There are also reports that the McAfee Security Scan Plus app might be the one to blame. It is a free version of the diagnostic tool that scans your computer for viruses, malware, and other security threats. However, if you already have another paid antivirus plan like McAfee LiveSave, the free app may cause interferences and produce errors.

McAfee Security is not compatible when Windows 10 HVCI mode is enabled

When you download certain programs, such as Adobe, you may be asked if you want to add the McAfee Security Scan Plus app to your download. This is called software bundling. It is important to be cautious and not check the box to download this app, as it is separate from the McAfee LiveSave app.

In this guide, you will find 2 steps that should help you fix “McAfee Security is not compatible when Windows 10 HVCI mode is enabled” error in Windows. However, if you are not successful, you can try using a maintenance tool like ReimageMac Washing Machine X9. It can fix most system errors, BSODs,[2] corrupted files, and registry[3] issues. Otherwise, follow the step-by-step instructions below.

Solution 1. Disable HVCI

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It is important to note that disabling HVCI may weaken the security of your system, so you should only do this if absolutely necessary.

  • Open the Start menu and type cmd into the search bar
  • Right-click on Command Prompt and select Run as administrator from the context menu
  • Type the following command into the command prompt and press Enter:

bcdedit /set {current} hvci off

Disable HVCI

  • Restart your computer for the changes to take effect

Solution 2. Update McAfee

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Double-click the McAfee icon on your desktop to open McAfee Total Protection
  • At the bottom right, click on the Help icon

Update McAfee

  • Click Update app
  • You can click Check for Updates or check your Update Settings

Solution 3. Uninstall McAfee Security Scan Plus

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Uninstall McAfee Security Scan Plus

  • Double-click MCPR.exe
  • If you see a security warning, click Yes, Continue, or Run
  • Click Next
  • Click Agree to accept the End User License Agreement
  • Type the characters exactly as shown on your screen and click Next
  • Follow the remaining on-screen instructions and restart your PC to complete the removal process

If the removal was unsuccessful, contact McAfee Customer Service.

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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