How to fix
Microsoft Store error 0x80D02017
on Windows

Hello. After the 1803 Windows update, the Microsoft Store has stopped working for me. I cannot download any new apps, or update them. I receive the error code 0x80D02017. Any tips on how to fix this would be appreciated.

The Microsoft Store is a built-in program for Windows operating systems. Users can conveniently and safely install various applications from it and update them all at once. Since the appearance of the app store, users do not need to install apps from unofficial sources and risk their security. Apps that get listed on the Windows Store, go through a tedious review process.

However, despite its convenience, there have been a handful of errors associated with it. We have previously written about the Windows Store errors 0x80073CF3, 0x80131500, 0x80073cf9 and many more. The most recent issue that people have encountered is the error 0x80D02017:

Something unexpected happened

Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device. That may help.

Code: 0x80D02017

Users report that it started appearing immediately after the 1803 update.[ref en-1] Although it is not known if the update is at fault for sure. The problem prevents users from downloading new apps and updating them. Some suggest trying to log out of the app store and log in again. If this simple step did not help you, we have a couple of solutions that may do.

Even though it is unknown what exactly causes the 0x80D02017 error, many suspect that the 1803 Windows update messed up some settings. If you want to avoid going through all the possible fixes, we strongly recommend using a maintenance tool [d1] that can fix a lot of the system errors (even BSoDs),[ref en-2] registry[ref en-3] issues, corrupted files, and optimize the machine.

If you are ready for the manual removal process, make sure to follow the steps carefully:

Solution 1. Run the Windows Store Apps Troubleshooter

• Press Windows key + R to open the Run box
• Type ms-settings:troubleshoot and press Enter to open up the Troubleshooting tab of the Settings tab
• Go to the Find and Fix other problems, then click on Windows Store apps and select Run the troubleshooter

• Wait until the scan is complete, then follow the on-screen prompts to apply the repair strategy that is recommended
• Restart your computer

Solution 2. Clear Store Cache

• Press the Windows key + X and choose Windows PowerShell (Admin)
• Right-click on that and Run as administrator
• Type in wsreset.exe and press enter

Solution 3. Reset the Windows Store App

• Press Windows key + R to open the Run dialog box
• Type in powershell and press Ctrl + Shift + Enter to open an elevated Powershell prompt
• Click Yes to grant administrative privileges to the Powershell window
• Type or paste the following command to reset the Windows Store app:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\\AppXManifest.xml"} 

• Restart your computer and see if the issue is resolved

Solution 4. Uninstall Third-Party Antivirus and VPN

• Press Windows key + R to open up a Run dialog box
• Type appwiz.cpl and press Enter
• Scroll down through the list of installed applications and locate your 3rd party firewall or VPN client
• Once you see it, right-click on it and choose Uninstall

• Follow the on-screen prompts from the next screen to complete the uninstallation
• Restart your PC

Solution 5. Turn Off IPV6

• Press Windows key + R to open the Run dialog box
• Type ncpa.cpl inside the text box and press Enter to open up the Network connections tab
• Right-click on the network connection that is currently active and choose Properties 
• Select the Networking tab

• Locate Internet Protocol Version 6 (TCP / IPV6)
• Uncheck the box associated with it, then click Ok to save the changes
• Restart

Solution 6. Reset the software distribution folder

• Press Windows key + R to open the Run prompt
• Type cmd and press Ctrl + Shift + Enter to open up an elevated Command Prompt
• Click Yes to grant administrative privileges

• Type the following commands in order and press Enter after each one:

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\\Windows\\SoftwareDistribution SoftwareDistribution.old

rmdir C:\\Windows\\SoftwareDistribution\\DataStore

rmdir C:\\Windows\\SoftwareDistribution\\Download

net start cryptSvc

net start bits

net start msiserver

• Close the Command Prompt and see if the issue has been resolved