How to fix
Windows Store Error Code 0x80131500
on Windows

Hello, I recently installed the newest Windows updates since I had problems with some of my apps. Now I have issues with the Windows Store. How can I fix error code 0x80131500? It doesn’t let me download the apps I need. I would highly appreciate any help.

Error code 0x80131500 in Microsoft Store, unfortunately, is only one of many error codes that affect the app's usage - it prevents users from updating already installed apps or installing new ones. Users experienced these issues on most Windows versions, including Windows 8, 8.1, 10, and Windows 11.[ref en-1]

It’s difficult to stick to the best apps, recent innovations, and other conveniences that are compatible with the type of your Operating system without the Microsoft Store. Unfortunately, the operating system often delivers Windows Store errors, which is why there are thousands of unsatisfied users with the latest updates.[ref en-2] Users previously faced 0x80073cfa, 0x80070005, 0x803fb005, and many others.

This time, people have been facing the 0x80131500 error, which either prevents them from downloading preferred apps or prevents Windows Store from launching. This can be a particularly frustrating experience for those who use Windows Store as a primary method to download and install new apps. In fact, using official sources as such is highly recommended, as security checks guarantee that all the apps provided are safe.

Since Microsoft hasn’t acknowledged this issue and did not provide the fixes, people have been struggling for quite a long time since they came up with a proper solution on how to fix error code 0x80131500. While the problem can be solved, it is also important to know that there is no universal solution for everybody.

The main culprits could be bugged caches, system file corruption, cyber infections[ref en-3], hardware failures, or other issues. Therefore, we recommend you perform each of the steps below carefully - note that you might need to use several before you come to a solution for your particular case.

Fixing Windows Store Error Code 0x80131500 methods

Our highest recommendation first would be to install a reputable PC optimization tool like [d1] and run a scan with it. It might be that the 0x80131500 error is caused by corrupted registries, malware, missing dll files, or any other system-related inconsistency. Therefore, a PC optimization tool would help you to fix this issue. If that is not the case, follow our guides below and try a few methods to make sure the Microsoft Store usage is resumed as per usual.

Fix 1. Run Windows Store Apps troubleshooter

Windows troubleshooters are great tools when problems arise. While they might not always be able to fix the issue automatically, they can definitely point in the right direction.

1. Right-click on Start and select Settings.
2. Pick Update & Security.

   

3. Pick Troubleshoot from the options on the left.
4. All the troubleshooters should be listed on the left. If not, click  Additional Troubleshooters.
5. Select Windows Store Apps and click Run troubleshooter.

   

Fix 2. Clean Windows Store cache

1. Click Win key + R, type WSReset.exe in the run dialogue box, and press Enter.
   

   

   
   
2. When the Command Prompt and Windows Store window open in tandem, it means that the cache has been removed.
3. Now you have to restart your PC, navigate to Windows Store, and try to download/update a preferred app.

Fix 3. Reset your regional settings

1. Open Settings and select Time & Language.
2. After that, select Region & Language and click Add a Language under Language heading.
   

   

3. Select the English (United States)/ (United Kingdom).
4. After that, click on Options and hit the Download button.
5. Once you’re done, go to the previous page and select Speech.
6. Under Speech-language, opt for the language (English (United States)/ (United Kingdom)) that you’ve previously selected, and then close everything.
7. Finally, restart your PC.

It is best to set the United States, Canada, or the UK as the region. If your region has been changed for some reason, make sure that you reset it.

Fix 4. Run SFC and DISM

These tools can help you diagnose and fix underlying Windows system file and image issues. For that, you need to access Command Prompt as administrator:

1. Type in cmd in Windows search.
2. Right-click on the Command Prompt search result and select Run as administrator.
3. In the new window, type in the following command and press Enter:

   sfc /scannow

   

4. Once the scan completes and results are displayed, reboot your PC and see if that worked. If nothing was found or Windows was unable to fix file corruption, run the following scans (press Enter after each):

   dism /online /cleanup-image /scanhealth
   dism /online /cleanup-image /checkhealth
   dism /online /cleanup-image /restorehealth

Fix 5. Sign out of your work or school account

The error has been consistently fixed by users after realizing that the issue lies within Microsoft accounts connected to the app. For example, if you are using work or school at home or vice versa, you might not be able to use Microsoft Store. You can either relog to a different account or create a new one, which solves the issue for most. Let's start with using a different account you already own:

1. Launch MS Store app
2. Click on your user account profile picture and then select the user account by clicking it
3. Click Sign out

   

4. Now click the Sign in button
5. Pick Use a different account > Microsoft account > Continue

   

6. Enter your credentials to log in. If you do not have another account, proceed with the next solution.

Fix 6. Create a new user account

1. Navigate to Settings > Accounts > Family & other users.
   

   

   
   
2. Scroll down and find the Other users option.
3. Click on Add someone else to this PC.
4. Select I don’t have this person’s sign-in information, and then pick Add a user without a Microsoft account.

Fix 7. Enable SSL and TLS protocols

1. Press Win + R to open the Run dialog
2. Paste in inetcpl.cpl and click OK or hit Enter
3. In the Internet Options window, navigate to the Advanced tab
4. Scroll down to the Security section
5. Here enable the following protocols:

   SSL 3.0
   TLS 1.0,
   TLS 1.1
   TLS 1.2

6. Click Apply and OK.

   

Fix 8. Change your DNS settings

DNS settings are typically provided by your ISP. However, sometimes they might not work as intended, so we suggest you try using Google's DNS instead:

1. Right-click on Start and pick Settings.
2. Go to Network.
3. Scroll down and pick Change adapter options.

   

4. Right-click on your connection (for example, Ethernet) and pick Properties.
5. Select Internet Protocol Version 4 (TCP/IPv4) from the list and pick Properties.

   

6. In the new window, tick the Use the following DNS server address option and type in the following into both fields:

   8.8.8.8
   8.8.8.9

7. Click OK and close all the windows.

   

Fix 9. Reinstall Windows Store

1. Right-click on Start and pick PowerShell (Admin).
2. Copy (Ctrl +C) and paste (Ctrl + V) the following command, pressing Enter after:

   Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

   

3. Next, paste the following command:

   Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

4. Reboot your PC.

Fix 10. Reset Windows

If none of the above helped you fix 0x80131500 error, you could try resetting Windows altogether. You will not lose your personal files, but you might have to reinstall some programs. You can also check our How to reset Windows to factory settings article.

1. Right-click on Start and pick Settings.
2. Go to Updates & Security
3. Pick Recovery on the left.
4. Under Reset this PC, select Get Started.
5. Pick Keep my files.
6. Select Cloud Download and proceed with on-screen instructions to finalize the process.