How to fix Microsoft Teams error CAA50021 in Windows?

Issue: I keep getting a CAA50021 error whenever I try to access my Microsoft Teams account. This is a huge problem to me so I need this fixes as soon as possible, please.

Solved Answer

Microsoft Teams is a widely used communication and collaboration tool in the business world. Nevertheless, a few users have login issues that lead to the CAA50021 error message. The entire error message reads as follows: “An error occurred. We were unable to log you in. Please contact your system administrator and submit the error code CAA50021 if this error continues.” It's also worth noting that it can occur in other Microsoft 365 apps, like OneDrive or Copilot.

There are many factors that might lead to the CAA50021 error. The use of VPNs or third-party antivirus software, which might obstruct the login procedure, is one frequent cause. This error can potentially be caused by problems with Azure Active Directory (Azure AD). Occasionally, corrupted temporary files and cached data can result in login issues.

The actions listed below can help you fix the CAA50021 error, instructions for which we provide below the article:

  • Make sure your PC is free of any installed third-party VPN or antivirus programs.
  • Inspect for Azure AD-related problems, and seek advice from your system administrator if required.
  • Your system may work better if you clear up its temporary files and cache.

Please remember that these suggestions are only general recommendations and that specific fixes may differ based on the setup of your system and the error's precise cause.

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How to fix Microsoft Teams error CAA50021 in Windows?

Fix 1. Run Windows Store Apps troubleshooter

One built-in feature of Windows is the Windows Store Apps troubleshooter, which can automatically detect and resolve problems with apps, including Microsoft Teams.

  • Type Troubleshoot in Windows search and hit Enter.
  • Click Additional troubleshooters/Other troubleshooters.
  • Scroll down to find Windows store apps and select it.
  • Click Run the troubleshooter/Run.
  • Wait till the process is finished and apply the fixes.

Troubleshooter

Fix 2. Disable antivirus/VPN or use Clean Boot

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Antivirus software or VPNs can sometimes interfere with the login process. Disabling them temporarily or performing a Clean Boot can help determine if they are causing the CAA50021 error.

To disable antivirus or VPN:

  • Locate the antivirus or VPN software icon in your system tray.
  • Right-click on the icon and choose the option to disable or exit the software temporarily.
  • Attempt to log in to Microsoft Teams again.

To perform a Clean Boot:

  • Press Win + R, type msconfig, and hit Enter.
  • Go to the Services tab and tick the Hide all Microsoft services checkbox.
  • Select Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • Here, right-click on each of the non-Windows entries and select Disable.
  • Close down the Task Manager.
  • Go to the Boot tab and tick the Safe boot option.
  • Restart your device.
  • Try logging in to Microsoft Teams.

Clean Boot

Fix 3. Link your device to your School or work account

Ensure that your device is correctly linked to your school or work account associated with Microsoft Teams. This can help resolve any authentication issues.

  • Click on the Start menu.
  • Go to Settings and select Accounts.
  • Under Access work or school, click Connect and follow the prompts to sign in with your work or school account.
  • If you are already connected, click Disconnect and then reconnect back again.

Reconnect to Azure

Fix 4. Clear Teams credential cache

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Clearing the Teams credential cache can resolve login problems by removing any corrupted or outdated credentials.

  • Type Credential Manager in Windows search and press Enter.
  • Select Windows Credentials.
  • Locate and remove any stored credentials related to Microsoft Teams.
  • Restart Teams and re-enter your login details.

Clear credentials

Fix 5. Re-register your device with Azure AD through Command Prompt

Re-registering your device with Azure AD can help resolve issues related to Azure Active Directory, which may be causing the CAA50021 error.

  • Press Win + X and choose Windows Terminal (Admin) or Command Prompt (Admin).
  • In the Command Prompt window, type the following command and press Enter:
    dsregcmd /leave
  • Wait for the command to complete.
  • Type the following command and press Enter:
    dsregcmd /join
  • Restart your computer.
  • Attempt to log in to Microsoft Teams again.

R-register

Fix 6. Reset Microsoft Teams

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Resetting Microsoft Teams will remove all settings and cached data, essentially restoring it to its default state. This can be useful if repairing the application does not resolve the issue.

  • Click on Start and pick Settings.
  • Go to the Apps section.
  • Locate Microsoft Teams from the list.
  • Click on the three vertical dots and pick Advanced options.
  • Click Terminate to ensure that the app is not running.
  • Under the Reset section, click Repair and see if that solved your issue.
  • If not, then try the Reset option.

Reset Teams

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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