How to Fix Missing User and Password Prompt on Windows Login Screen?

by Lucia Danes - -
12

Question

Issue: How to Fix Missing User and Password Prompt on Windows Login Screen?

Hello, all. I’m having a problem with my Windows 10 PC for the last couple of weeks. Each time when I boot the system, it gets stuck at the login screen, but by stuck I don’t mean that it freezes. My mouse pointer works, but no user and password prompt is provided. When I reboot the system one more time, the user prompt shows up again, so I can access the desktop. Nevertheless, this problem gets extremely annoying. Can someone please help me?

Solved Answer

Windows 10 lock screen sometimes gets stuck. That’s an old problem that has been encountered by thousands of Windows users. In those old cases, the log-in screen simply gets stuck with the boot loop, or the entered user and password are not identified. Recently, few people reported a new problem related to Windows login screen. When the system boots up, the user and password prompt does not appear, so there’s no way to access the desktop. It doesn’t matter how many different accounts are signed using the affected device, none of them are loaded. Sadly, the culprit of the problem is not clear yet, so it has been difficult for the IT specialists to figure it out. Nevertheless, there are several things that you can try to fix missing user login at boot.

showing Windows 10 login, which lacks for user prompt

A guide on how to fix no user account at login screen

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Fix 1. Enable Automatic Login Using netplwiz

If you are encountering a missing user account prompt on the welcome screen, you can fix this issue temporarily by enabling the automatic login. However, this solution is not permanent, so sooner or later you’ll have to perform one of the fixes provided below. To enable automatic login, please perform the following steps:

  1. Press Windows key + R, type netplwiz, and hit Enter.
  2. When the User Accounts dialog box shows up, unmark the “Users must enter a username and password to use this computer” option.
  3. Click Apply and OK to save the changes.
  4. Reboot the system and the system should boot Windows without displaying a sign-in screen.

Fix 2. Run Command Prompt at boot

If you cannot sign into Windows 10 because the user prompt is missing, you should fix that by using a bootable Windows 10 USB. If, however, you don’t have it, open Command Prompt at boot:

  1. Click the Power button under the Start Menu or on the lower-right corner of the Login screen.
  2. Press and hold the Shift key and select Restart.
  3. When the Command Prompt opens, type the net user Administrator /active:yes command and hit Enter.
  4. If this command cannot be executed, type regedit, and press Enter.
  5. When the Registry Editor opens, click the HKEY_LOCAL_MACHINE key.
  6. Select File on the menu bar and click the Load Hive.
  7. Open the drive where Windows is installed and navigate to the D:\\Windows\\System32\\config location (the initial letter stands for the core drive of the system, so change it if needed).
  8. Select the SAM file and click Open.
  9. When the Load Hive dialog opens, type REM_SAM, and click OK.
  10. Now open the HKEY_LOCAL_MACHINE\\REM_SAM\\SAM\\Domains\\Accounts\\Users\\000001F4 key.
  11. On the right pane, find and double click on the F binary value.
  12. Find the line 0038 and change its value from 11 to 10.
  13. Click OK to save the changes and close Command Prompt and Registry Editor.
  14. Then click Continue to start Windows up.

Fix 3. Use Bootable Windows 10 USB

If you don’t have a Windows 10 USB, create it. After that, perform these steps:

  1. Plug-in the bootable Windows 10 USB and boot in Advanced System Recovery Options.
  2. Select Command Prompt, type regedit, and press Enter.
  3. Use the left pane to navigate to the HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Policies\\System key.
  4. Now find the dontdisplaylastusername registry DWORD (REG_DWORD) on the right pane.
  5. Double-click on the DWORD and set its value from 0 to 1.
  6. Click OK to save the changes and close Command Prompt and Registry Editor.
  7. Then click Continue to start Windows up.

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About the author

Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

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