How to fix “Sorry there was a problem with your request” Instagram error?

by Ugnius Kiguolis - -
12

Question

Issue: How to fix “Sorry there was a problem with your request” Instagram error?

Hello. I have a problem with my Instagram account on my Samsung Galaxy S9. I can log in to my account on any other device just fine, including my computer. However, it does not work on the app on my phone, and it returns the error message “Sorry there was a problem with your request.” Is there any way this could be fixed? Any help would be much appreciated.

Solved Answer

There is a known bug of users randomly getting disconnected from their Instagram account[1] on all platforms. When trying to log back into the Instagram account, users are shown “Sorry there was a problem with your request” error message. In most cases, people imply that there is a connection problem on their devices; however, once checked via a different connection, they soon spot that it is not the case at all.

Even though Instagram[2] is one of the largest social network platforms globally, “Sorry there was a problem with your request” error fix has not been provided by the industry giant yet. Nevertheless, multiple solutions can solve the issue to most users, and we will describe all the known fixes in this post.

The “Sorry there was a problem with your request” error message does not give any particular information about it, and users are left with very little to go on. In most cases, however, the reason for this strange behavior is the fact that Instagram bans a particular IP address,[3] which prevents users from accessing their accounts on a remote device.

Sorry there was a problem with your request error fix

In the following solutions list, you should find a way to fix “Sorry there was a problem with your request” Instagram error and log into your account. Before you start going through these fixes, however, please make sure that you entered your username and/or password correctly, as it can also prompt the error to show up.

Fix 1. Remove Facebook account from Instagram

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This method seems to work the best for most users and helped to fix “Sorry there was a problem with your request” error. Here's what to do:

  • Go to Instagram.com on any browser and login to your account manually
  • Go to Settings and remove you Facebook account linked to Instagram;
  • Next, you need to create a new Facebook account – doesn't matter the details, as it is a dummy account;
  • Go back to Instagram and use Connect via Facebook option;
  • This time, use the alternative account you just created;
  • Go to Instagram app on your phone and clear Instagram data  (Apps > Instagram > Storage > Clear data);
  • Open the app on your phone and log back in with Facebook.

These actions should help you log in to Instagram without facing the “Sorry there was a problem with your request” error anymore.

Fix 2. Reinstall the application

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Some users claimed that removing and re-installing the app. Here's what to do:

  • On your phone or another device, go to Settings > Apps and tap in Instagram;
  • Click Uninstall and, when prompted, pick OK;Reinstall Instagram
  • Once done, turn off your phone and turn it back on;
  • Download the app from the Play Store/App store and install it again;
  • Try logging into your account.

Fix 3. Temporarily Disable your Instagram account

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This method helped some users to fix “Sorry there was a problem with your request” error on Instagram. Proceed with the following steps:

  • Login to your Instagram account on desktop, go to your profile and click on Edit Profile;
  • Click on Temporarily disable my account;
  • Pick a reason, like “Something else” and enter your password;
  • Click on Temporarily disable my account;Disable your account
  • Wait at least 4 hours before you attempt to enter your Instagram account again.

Fix 4. Factory reset you phone

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This method is one of the more drastic ones, but it helped users to get rid of  “Sorry there was a problem with your request” Instagram error (note that all your data, including pictures and videos, will be deleted, so make sure you back that up on cloud service or another device):

On iPhone:

  • Go to Settings > General;
  • Tap on Reset;
  • Next, select Erase All Content and Settings;
  • Click through all the warnings and finally pick Erase iPhone.Factory reset

Ways to reset Android phone vary, depending on the operating system you are using, as well as type of type device. However, you should go to Settings and look for Backup and Reset, Privacy, Reset options, or General Management. Locate Factory Reset and proceed with the action until your phone is erased.

Fix 5. Use Instagram Help Center to verify your Instagram account

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  • Open Instagram application and instead of entering your details, click on Get help signing in;
  • In the next screen enter your phone number;
  • You will receive a reset password link to your cell phone;Use Instagram help center
  • Click on the link from the SMS;
  • Enter 6-digit security code that you received on your phone;
  • Click on Verify your account;
  • Try to enter your account once again.

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About the author

Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

Contact Ugnius Kiguolis
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