How to fix
Steam error code 310
on Windows

Hello. I tried to go to the Steam Store but an error code 310 popped up. Why can't I access it?

Steam makes it very easy to purchase, download, and install new games. It provides automatic game updates, community features such as messaging, in-game chat, and a community market. It also has anti-cheat measures that improve the gaming experience. However, some users run into issues when trying to use it.

We previously wrote about “Minimum requirements not met” error on Steam, error code 118, error code: 105 (Unable to connect to Server), and many others. However, this time people encountered Steam error code 310. The full message reads as follows:

Error Code: -310

Failed to load web page (unknown error).

As you can see, the error message is not particularly helpful in trying to solve the problem. Most people say that they see the error when trying o access the Store or when trying to launch Steam VR. In this guide, you will find 4 steps that could help you fix Steam error code 310.

However, manual troubleshooting can be a lengthy process so you can run a maintenance tool like [d1]. It can fix most system errors, BSODs,[ref en-1] corrupted files, and registry[ref en-2] issues. It can also clear cookies and cache[ref en-3] automatically which may be causing inconvenience. Otherwise, follow the step-by-step instructions below.

Solution 1. Delete Web Browser Data in Steam

• Open Steam and sign-in
• Click on Steam from the ribbon bar at the top, then click on Settings
• Select Web Browser Cache from the menu
• Click on Delete Browser Cache
• Then press on Delete All Browser Cookies and click Ok to confirm

• Reboot your computer

Solution 2. Opt-in to Steam VR Beta

• Open Steam and sign in with your account
• Click on Steam from the ribbon bar at the top, then click on Settings
• Click on Account from the menu, and press the Change button associated with Beta participation

• Expand the drop-down menu associated with Beta Participation and select Beta – SteamVR Beta Update
• Click Ok to save the changes
• Wait for the Steam client to download the Beta update

Solution 3. Use the Web version of Steam

• Open your browser and navigate to the official Steam website

• Click on Login and type in your credentials
• Click on Play or Buy depending on what you want to do
• When prompted by the pop-up, click on Yes, I have Steam installed
• Wait until the game is installed or opened in Steam and see if the issue is fixed

Solution 4. Adjust the Time Zone

• Press the Windows key + R to open the Run box
• Type timedate.cpl and press Enter to open up the Date and Time window
• Select the Date & Time tab and click on Change date and time
• When prompted by the UAC (User Account Control) window, click on Yes to grant admin access

• Use the calendar under Date to set the correct date, then use the time box on the left
• Save the changes, and restart your computer