How to fix “Sync is not available for your account” error?

by Ugnius Kiguolis - -

Question

Issue: How to fix “Sync is not available for your account” error?

Hello. What issue could trigger the error message “Sync is not available for your account. Contact your system administrator.” error on Windows? I started getting it on Windows Store after I initiated a factory reset on it due to some problems. However, the same message shows up within Windows Settings. Does anyone have any ideas?

Solved Answer

“Sync is not available for your account” is an error message that shows up on Windows 10 PCs, laptops, tablets, and other devices. That's a known Windows bug, which has been harassing users since the release of Windows 10 OS in 2017[1]. Typically, the error shows up on the Windows screen after rebooting the machine and logging in to the user account. The same notification can occur withing the Windows Store after initiating a factory reset. 

In fact, the “Sync is not available for your account” error can be dubbed as a Windows sync problem in short. It may also occur when trying to connect Windows device to the Wi-Fi network, hotspot[2], or either Internet access points. Anyway, the culprit of the problem is more or less the same – faulty Windows settings. 

According to experts, the alterations of Windows settings can not only be initiated manually by the user but also triggered by Windows 10 updates (e.g. v2004) or the installation of some third-party apps. As a consequence, setting alterations trigger inconsistencies, such as unverified Microsoft account, Registry policy restricts syncing, the clash of connected work or school account, corruption of system files, and similar. 

Sync is not available for your account error

Recently, some people reported a renewed issue, which asks the user to sync the devices using @gmail.com account. The error message says: 

Sync your settings
Sync is not available for your account. Contact your system administrator to resolve this. 

Since there's more than one reason why this and other sync problems can occur, we'll provide all possible Sync is not available for your account error fixes. Scroll through the list of solutions and try them one-by-one. 

Disable Work or School account

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Based on users' reports, the error Sync is not available for your account most frequently happens because of the settings on the Access work or school settings[3]. As a rule, this bug happens on the PCs, laptops, Notebooks, and other Windows devices that have been connected work or school accounts prior to the installation of Windows 10 update. 

One of the workarounds would be to disconnect the work or school account (temporarily). Upon fixing the sync problem, you will be able to re-add the work/school account without problems. Here's what you should do:

  • Press Windows key + R simultaneously.
  • When the Run opens, type ms-settings:workplace, and press Enter to run the command. 

Open Work and School connection settings

  • When the Work and school tab opens, look for the Disconnect button on the right pane. 
  • Click Yes on the confirmation window and restart the machine. 

Disconnect from work/school connection

  • When the system reboots, press Windows key + R again. 
  • Type the ms-settings:sync in the run and press Enter

Open Sync settings

  • The Sync your settings menu should open. Locate the Sync settings option and slide a toggle to enable this feature. 

Enable sync settings

  • In case this option did not trigger the Sync is not available for your account error, then you can re-add the work/school account that has been connected before. 

Microsoft account needs verification

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After altering Windows settings abruptly, it might be that the system has turned on auto protection and, therefore, requires Microsoft account verification. 

  • Navigate to the official Microsoft's website and click Sign In. 
  • Enter the login and password of your Microsoft account.

Connect to official microsoft website

  • Once you log in, navigate to the Your info > Security & Privacy and then click the Verify hyperlink. 
  • The account verification should contain a verified phone number or email account. 
  • Use the verification code that you have just received ob the phone or email address to finish the verification. 

verify Microsoft account via phone or email

  • Then restart the computer. 
  • When the system reboots, press Windows key + R again. 
  • Type the ms-settings:sync in the run and press Enter
  • The Sync your settings menu should open. Locate the Sync settings option and slide a toggle to enable this feature. 

Use Registry Editor to repair sync problems

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One of the ways to fix Sync is not available for your account error can be initiated via Windows Registry Editor. In case your Microsoft account has accidentally been disabled and cannot be re-enabled due to missing Registry keys, try performing these steps:

  • Press Windows key + R to open the Run dialog. 
  • Type regedit into the Run and press Enter to run. 
  • Click Yes on the User Account Control pop-up to confirm the command. 
  • Now navigate to the HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Policies\\System directory using the left pane. 

Change registry keys

  • Locate the NoConnectedUser value on the right pane. Double-click on it. 
  • Look at the Edit DWORD (32-bit) Value and change its value data to 0. 
  • Click OK to save the changes and close the Registry Editor. 
  • Restart the system to save the changes.

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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