How to fix We can’t create the Recovery drive?

Issue: Hello, I am using a laptop, and I was in the midst of creating a recovery drive on my laptop, and I received an error, “We can't create the Recovery drive.” Since I had another USB flash, I tried it once again, yet to no avail. Is there anything I can do to fix this problem? I'd be grateful for the help.

Solved Answer

A recovery drive is a simple backup[1] of a current system – in case something goes wrong and you can't boot into Windows, you can employ a recovery drive to troubleshoot problems and restore working copies of files/configurations from it. Besides, you can also choose to backup system files, and it will allow you to use the Recovery drive when reinstalling the OS, instead of downloading and creating an image[2] via the Media Creation tool.

To create a Recovery drive, all you need is a USB Flash drive that is capable of holding at least 16 GB of data (which is needed to backup all your system and other files). Once the USB Flash is inserted, you can launch the built-in Recovery Media Creator and proceed with the on-screen instructions. Unfortunately, the creation of the Windows Recovery drive might not go as planned – some users claimed that they experienced various issues.

“We can't create the Recovery drive” is an error that prevents users from creating a Recovery drive, although no specific information is provided within the error message itself, and gives little to go on with:

We can't create the Recovery drive.

A problem occurred while creating the recovery drive.

We can't create the Recovery drive error that can occur on any Windows system, although laptop users are suffering from the issue the most. Since the issue is not specified within the error itself, tacking the problem becomes more difficult, so there could be multiple different reasons for the issue to arise.

How to fix We can't create the Recovery drive?How to fix We can't create the Recovery drive?

Therefore, there are several methods to fix “We can't create the Recovery drive” error on Windows 10. For more information, please check out the manual solutions we provide below. Before that, however, we would like to recommend you try the automatic solution for Windows problems – FortectMac Washing Machine X9.

Fix 1. Format your USB drive or use a new one

While Windows should format the USB flash before inserting new files, it might fail to do so in some cases, resulting in “We can't create the Recovery drive” error on Windows 10. To format the drive, all you have to do is insert it into a USB slot and perform the following steps:

  • Open File explorer by pressing Win + E
  • Wait till the drive shows up under This PC > Devices and drives section
  • Right-click on your USB name and select Format…
  • Under File system, select NTFS option
  • Tick Quick Format and click Start. Format USB driveFormat USB drive

Alternatively, you can also use a different USB Flash drive and see if the issue persists.

Fix 2. Check for Windows System integrity issues with SFC scan

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Corrupted system files[3] can sometimes prevent Windows from preparing a Recovery drive correctly. Nonetheless, you can fix system file issues with the help of the built-in System File Checker.

  • Type cmd in Windows search box
  • Right-click on Command Prompt result and select Run as administrator
  • If User Account Control (UAC) prompt shows up, select Yes
  • In the Command Prompt window, type in the following and hit Enter:


  • Wait for the scan to finish – Windows will inform you if any integrity violations were found. Run SFC scanRun SFC scan via Command Prompt

Fix 3. Create Windows image via the Media Creation Tool instead

Essentially, Recovery drive is practically the same as Windows installation image, as it stores the same files. The only difference is that a new Windows image is used for reinstalling Windows, and is not designed to “know” your particular system configuration.

  • Download Media Creation Tool from the official Microsoft website
  • Launch the installer and agree to Terms and conditions – press Next
  • Select Create installation media (USB flash drive, DVD or ISO file) for another PC and click Next Use Windows installation media Use Windows installation media instead
  • Pick USB flash drive or ISO file for a DVD (you will have to burn the latter, so it is easier to use USB flash instead)
  • Insert an empty USB flash device into the USB slot on your computer box
  • Press Next on the Windows 10 Setup and follow on-screen instructions to finish the process.

Fix 4. Modify registry

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To repair damaged system, you have to purchase the licensed version of Fortect.

This “We can't create the Recovery drive” fix is only applicable to those who are using or previously used third-party recovery solutions.

  • Type in regedit in Windows search and press Enter
  • If UAC shows up, bypass it with Yes
  • Navigate to the following location:


  • Now click on each of the entries (on the left pane) under Providers
  • Double-click on Default string on the right – it should say Microsoft Software Shadow Copy provider 1.0 – DO NOT delete this entry Delete registry entriesDelete registry entries
  • If you see anything besides that under Providers, you should delete those entries.

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Malware attacks, particularly ransomware, are by far the biggest danger to your pictures, videos, work, or school files. Since cybercriminals use a robust encryption algorithm to lock data, it can no longer be used until a ransom in bitcoin is paid. Instead of paying hackers, you should first try to use alternative recovery methods that could help you to retrieve at least some portion of the lost data. Otherwise, you could also lose your money, along with the files. One of the best tools that could restore at least some of the encrypted files –  Data Recovery Pro.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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