How to fix Windows update or Windows Store error 0x80246013?

Question

Issue: How to fix Windows update or Windows Store error 0x80246013?

Hello. I tried to download an app from the Windows Store but I received an error 0x80246013. What could be the problem? Any tips would be appreciated.

Solved Answer

Windows is one of the most popular operating systems in the world. It is very sophisticated and appreciated for its user-friendly interface, customization abilities, built-in troubleshooters, and much more. To keep the system running smoothly, people have to keep it updated and install the newest feature updates and security patches.[1]

Windows also has a Microsoft Store where users can install, and update apps in one place. Since its release, Windows users do not need to use third-party sources anymore to get software. People can download games, tools, and many other types of programs directly from Microsoft. This minimizes the risk of PUP (potentially unwanted program),[2] and malware infections.

However, some people report encountering an error code 0x80246013 whenever they try to install system updates or apps from the Windows Store. It is unclear why exactly this could be happening and why users receive the same error in two different situations. In this guide, you will find 5 methods that could help you fix the Windows update or Windows Store error 0x80246013.

You can also use a maintenance tool like ReimageMac Washing Machine X9 if you want to avoid a lengthy troubleshooting process. This powerful software can fix various system errors, BSODs,[3] corrupted files, and registry[4] issues. Otherwise, you can follow the step-by-step instructions provided below.

How to fix Windows update or Windows Store error 0x80246013

Method 1. Run Windows Store Apps Troubleshooter

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  • Right-click the Start button and hit Settings from the list
  • In the Settings window, click on the Update & Security option
  • Select Troubleshoot from the left-hand side pane
  • From the options look for the Windows Store Apps and click on it

Run Windows Store Apps Troubleshooter

  • Once expanded, hit Run the Troubleshooter option

Method 2. Run the Update Troubleshooter

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Press the Windows + X keys and go to Settings
  • Go to Update and Security
  • Click Troubleshooter
  • Select Additional troubleshooters

Run the Update Troubleshooter

  • Run the Update troubleshooter
  • Restart

Method 3. Relocate Data Files

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Navigate to the following path in Explorer:

C:\\Windows\\System32\\config\\systemprofile\\AppData\\Local\\Microsoft\\InstallAgent\\Checkpoints

  • If this location exists on your PC, then here you may find two data files:

9ND94HKF4S0Z.dat

9NCGJX5QLP9M.dat

  • Move them temporarily to your desktop and see if the problem persists

Method 4. Reset Microsoft Store

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Open the Windows Powershell from the search bar by typing powershell
  • Right-click on the search result and select Run as Administrator
  • If a UAC opens, hit Yes to provide your consent
  • Type WSReset.exe and hit Enter

Reset Microsoft Store

Method 5. Disable Firewall and Antivirus Software

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Open the Run dialogue box by hitting the Window + R keys simultaneously
  • Enter Control Panel in the text field and tap Enter
  • Set the View by option to Small Icons
  • Locate Windows Defender Firewall and click on it
  • Navigate to the left-hand side section and switch the Turn Windows Defender Firewall on or off to Off
  • Hit OK

Disable Firewall and Antivirus Software

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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