How to Fix “Your Windows Is Infected” Pop-Up?


Issue: How to Fix “Your Windows Is Infected” Pop-Up?

Can’t get rid of “Your Windows Is Infected” pop-up on Edge. Tried resetting it, but that did not help.

Solved Answer

“Your Windows Is Infected” is the brand new Tech-Support-Scam alert, which has been actively circulated on the Internet for the last couple of weeks. Those who have never heard about this type of scam may easily fall victims of cyber criminals after initiated a call for supposed IT technicians and allowing them to access their PCs remotely.

Tech-Support-Scam – one of the most widely-used scheme

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For the past couple of years, the number of Technical Support Scam attacks has increased significantly. At the moment of writing, this type of cyber crime is as widely used as adware or ransomware distribution. Typically, tech support scam viruses are distributed by bundling or malicious third-party websites. All of them emerge while browsing with Chrome, Edge, IE, Firefox or any other web browser and freeze the screen in order to make it look more credible and arouse the feeling of urgency. Usually, scam alerts mimic the design of the official Microsoft alerts and contain intimidating facts about a supposed virus infection, poor system’s health, risk of identity theft, and so on. Besides, all tech-support-scam alerts unanimously claim that the only way to fix the problem is to call for certified technicians and provide a telephone number. That’s a typical scheme used by frauds to trick less tech-savvy computer users into subscribing useless tech-support services, revealing personal information or allowing them to access PCs remotely.

an example of "Your Windows Is Infected" Tech-Support-Scam

“Your Windows Is Infected” Tech-Support-Scam detected recently

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To repair damaged system, you have to purchase the licensed version of Fortect Mac Washing Machine X9.

Security experts have recently detected another actively spreading tech-support-scam virus called “Your Windows Is Infected.” Just like we have described above, the virus is spreading via malicious websites and suspicious freewares. As soon as it gets into the system, a malicious web browser extension is dropped into the default web browser and the PC user starts receiving the following alert:

Your Windows 10 is infected with Viruses and other malicious applications.
Viruses must be removed and damage must be repaired.
It is necessary to run virus removal procedure immediately, please proceed.
**If you leave this site your computer will remain damaged and vulnerable**

Additionally, the pop-up contains a telephone number, which supposedly belongs to the certified technicians. DO NOT get fooled by this alert. “Your Windows Is Infected” pop-up is yet another trick used by frauds who want to make easy money. All you have to do is to remove an adware-type program, which is generating “Your Windows Is Infected” scam and then reset your web browser.

Fixing “Your Windows Is Infected” error

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To repair damaged system, you have to purchase the licensed version of Fortect Mac Washing Machine X9.

To disable “Your Windows Is Infected” pop-up, you’ll have to perform the following steps:

1. Force your web browser to close
2. Boot PC into Safe Mode
3. Run anti-malware or remove “Your Windows Is Infected” adware manually
4. Reset web browser

Step 1. Close your web browser

-Open Task Manager (Ctrl + Alt + Del).
-Find the process of your web browser and click it.
-Select End Task.

NOTE: DO NOT restore the last browsing session the next time you open your web browser.

Step 2. Boot into Safe Mode

-Press Windows key and move your cursor over the Power button.
-Press and hold the Shift key and select Restart.
-When PC restarts, choose TroubleshootAdvanced OptionsStartup Settings.
-Click Restart.
-Press F5 to enable Safe Mode with Networking mode.

Step 3. Remove malware

The quickest and most reliable way to remove “Your Windows Is Infected” adware is to run a full system scan with FortectMac Washing Machine X9 or another powerful anti-malware utility. However, you may also do that by removing unknown apps via Programs & Features app:

-Open Control Panel.
-Navigate to Programs & Features and locate suspicious programs.
-Right-click on them and select Uninstall.

Step 4. Reset your web browser

Finally, reset your web browser to default settings.

Microsoft Edge
Mozilla Firefox
Internet Explorer
Google Chrome

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Access geo-restricted video content with a VPN

Private Internet Access is a VPN that can prevent your Internet Service Provider, the government, and third-parties from tracking your online and allow you to stay completely anonymous. The software provides dedicated servers for torrenting and streaming, ensuring optimal performance and not slowing you down. You can also bypass geo-restrictions and view such services as Netflix, BBC, Disney+, and other popular streaming services without limitations, regardless of where you are.

Don’t pay ransomware authors – use alternative data recovery options

Malware attacks, particularly ransomware, are by far the biggest danger to your pictures, videos, work, or school files. Since cybercriminals use a robust encryption algorithm to lock data, it can no longer be used until a ransom in bitcoin is paid. Instead of paying hackers, you should first try to use alternative recovery methods that could help you to retrieve at least some portion of the lost data. Otherwise, you could also lose your money, along with the files. One of the best tools that could restore at least some of the encrypted files –  Data Recovery Pro.

About the author
Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

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