How to fix YouTube black screen error?

by Ugnius Kiguolis - -
12

Question

Issue: How to fix YouTube black screen error?

For some reason, most of the YouTube videos show up in a black screen. I can hear the sounds, but no video material displayed. The problem started just a few days ago, and I did not do anything out of the ordinary on my PC. Any suggestions on how to fix the issue?

Solved Answer

Created in 2005, YouTube revolutionized[1] the way users can access and share the videos online, and it remains the leading video sharing and streaming site to this day. It helped novice video makers, singers, and other content creators to shine without promotional campaigns and gifted the world the amazing people that otherwise would not be heard. Therefore, while YouTube remains an important part of online experience, it does not always perform at its best.

One of the issues users commonly encounter (among slow loading speeds, green screens, computer shutdowns) is YouTube black screen errors. These usually result in the video never showing up on the computer or phone screen in the first place, although in some cases, YouTube black screen may disappear after a while, or the sound may still be present. The problem may also be consistent among multiple videos, and sometimes users only face it occasionally.

The different means and frequencies for the YouTube black screen error to occur are due to multiple factors, including malfunctioning ad-block extensions, issues with Google/YouTube account, internet stability, browser cache, etc. Luckily, in most cases, you can fix YouTube black screen error relatively easily, and we will describe quire a few methods below.

Ways to fix YouTube black screen error

In some cases, however, the YouTube black screen errors may be caused by factors that are outside of your control. For example, if your ISP (Internet Service Provider) has technical difficulties, or YouTube's servers are overloaded. Unfortunately, nothing can be done about these, and you will have to wait for YouTube black screen error to be fixed by outside sources.

Method 1. Refresh the video

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This is one of the first methods you should try when having issues with YouTube or any other website. In some cases, tiny bits of data may not be displayed correctly or get bugged and not display the content correctly, and refreshing the page usually solves these types of issues.

Simply put the mouse cursor anywhere on the URL bar and hit Enter, or click the Refresh button instead. In case that did not work, you might also want to restart the browser altogether.

Method 2. Remove web browser cache clogs

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Browser cache[2] is a feature that can allow the content (such as pictures, texts, etc.) on web pages to load faster. While the feature can be very convenient, browser cache might pile up over time and take a considerable amount of space. In some cases, it might even prevent some content from loading properly. Besides, cleaning cache regularly is advised due to security reasons, as some malware might exfoliate data from it. Here's how to do it on Google Chrome:

  • Click on Menu > More Tools
  • Select Clear browsing data… (you can also press Ctrl + Shift + Delete instead while on any page)
  • Select all the boxes and click Clear Data (note: make sure Time range is set to All time)Clear browsing data

While the names of the options are slightly different, similar steps apply for other web browsers as well, so make sure that you delete browsing data from Firefox, IE, Edge or another browser that you are using.

Method 3. Sign in/sign out your YouTube/Google account

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If you have a YouTube account, then check if you are signed into it. If you are, then try to sign out and check for YouTube videos. If the black screen vanished and now you can see videos as usual, then the culprit might have been an internal YouTube bug, which might have occurred due to the prolonged login to the account. In case you do not have the account, try to create one and log into it.Log out of YouTube/Google Chrome

Method 4. Disable or remove extensions

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In some cases, browser extensions can cause YouTube black screen errors. It is exceptionally common for ad-blockers – these add-ons block certain elements of the website from being loading, blocking the advertisements in the process. This also works for video-streaming sites like YouTube, where ads are built-in into videos. In some cases, a malfunctioning application may load wrong components and block the desired content, resulting in YouTube black screen errors. To fix that, try disabling the extension:

  • Click on your ad-blocking app and select Pause on all sites or Pause on this site (these options may be worded Disable ad-blockdifferently – depending on the installed app (we are using AdBlock))
  • Reload the video and see if it returns the YouTube black screen error
  • If the issue is fixed, we advise you replace it with another ad-blocker

Additionally, you should also try disabling other apps and remove those that are considered to be unsafe (potentially unwanted).[3] To remove an extension, follow these steps:

  • Right-click on the undesired extension and select Remove from ChromeRemove extensions

Method 5.  Disable hardware acceleration

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Hardware acceleration is designed to utilize the GPU in order to perform certain high-demand tasks while browsing. In some cases, however, this feature might cause various issues, including the YouTube black screen error. Therefore, try to disable hardware acceleration and try to play the video again:

  • On Chrome, click on Menu and select Settings
  • Scroll down and click Advanced
  • Scroll down again till you reach System section
  • Toggle the switch near the Use hardware acceleration when available optionDisable hardware acceleration Chrome

Instructions for Mozilla Firefox:

  • Open Firefox and go to Menu > Options
  • In the General section, scroll down until you reach Performance
  • Untick Use recommended performance settings
  • Untick Use hardware acceleration when availableDisable hardware acceleration Firefox

Method 6. Check your internet speed

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The best way to find out whether your internet is causing YouTube black screen errors is by checking your internet speed. There are plenty of free services available online, but possibly the most popular one is speedtest.net.

Method 7. Try another browser

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It is worth trying another browser, as there is a small chance that the browser you are using cannot play the YouTube video properly due to incompatibility or other issues. Besides, it is also a good way to see if the browser extensions that you have installed on the browser are causing the issue.

Simply download another browser and install it on your computer. If it fixes the YouTube black screen error, you should contact the tech support of the browser that you are having trouble with.

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About the author

Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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