I have an Epson 4640. Worked beautifully until I changed the Magenta toner. I have swapped toners for another one. Still get Error 0x97. I have done the turn off and hold down power for 1 minute then reconnect and hold down power for another minute. Still not working. Can you offer any more suggestions
Did you try running Windows Printer Troubleshooter and install missing drivers? Besides, check printer's nozzles as they might be clogged. If none of the methods provided in this article helped, then we would strongly recommend you to contact the manufacturer of your printer.