How to Fix "Cannot connect to the iTunes Store" Error on Mac OS X?

Issue: Hello to all. For some reason I cannot download a single app from iTunes Store. Each attempt leads to an error message “We could not complete your iTunes Store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again.” It’s interesting because this message pop-ups on my screen even if iTunes is running in the background and I’m not using it at all. The only option on it is OK, so I click it and the message disappears. Nevertheless, after an hour or so, it shows up again. This makes me nervous. Could you please help? I’m using MacOS Sierra. Any ideas are appreciated! Thanks!

Solved Answer

iTunes Store related errors like “Cannot connect to the iTunes Store” Error, are quite an often problem that emerges on Mac operating system supporting devices. However, recent research has revealed that Mac OS users encounter iTunes Store bugs far more frequently.[1]

iTunes is a great tool for organizing, enjoying and buying the latest music, movies, videos, TV shows, and so on. However, it is not unflawed. One of the more known problems with the Mac App Store is this message that shows issues with the direct connection to the store.[2]

The cause can be anything from the internet connection to a direct problem with the KeyChain application certificates. You can try relaunching the Mac App Store to fix the connection issue but logging back to the store usualy is not enough to fix the problem.

How to fix Cannot connect to the iTunes Store Error on Mac OS Cannot connect to the iTunes Store Error appears on the device due to Mac App Store issues.

iTunes Store errors is not a novelty. Nevertheless, at the moment of writing, people encounter the following error messages most frequently:

“Cannot connect to the iTunes Store. An unknown error has occurred.”
“We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.”
“iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.”
“We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.”

How to Fix iTunes Store Error on Mac OS X?

To start with, you should ensure that your Mac OS system is fully optimized. For this purpose, you can use Fortect. It is believed that MacOS is more secure than other operating systems but you need to employ reputable security software to avoid cyber infections and other issues with your device in the future. Note that malware has been targeting this OS specifically.[3]

Enable the iTunes Store

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  • Open iTunes.
  • On the iTunes menu, select Preferences.
  • Click on Parental Controls tab and check the boxes next to the Disable the iTunes Store and Allow access to iTunes.
  • Click OK and open iTunes Preferences one more time.
  • Select Parental Controls tab and remove the check mark next to the Disable the iTunes Store.
  • Click OK and check if the Cannot connect to the iTunes Store error shows up again. If the issue still persists, try the other fixes.

Test Network Connectivity

Check if there are no connectivity-related issues. If everything is fine, verify the state of your OS, i.e. if it’s up-to-date. For this purpose, you should click Apple icon and go to Software Update. In addition to that, make sure that you have the latest version of the Safari web browser and iTunes.

Cannot connect to the iTunes Store Error fixCheck System Preferences to see if your OS is up-to-date.

Reset Firewall

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In some of the cases, Firewall may block iTunes Store, so try to reset Firewall. For this purpose, you have to:
Open System Preferences and click on Security & Privacy.

  • Select Firewall and verify Firewall options.
    Firewall optionsYou should unlock the ability to change Firewall options by logging in.
  • You should see whether iTunes Store connection is allowed or not.
  • If you see that the connection to iTunes Store is denied, enable this option.

Turn on Keychain First Aid

  • Navigate to Applications -> Utilities -> Keychain Access.
    Applications folder contains Utilities sectionCannot connect to the iTunes Store Error can be related to KeyChain certificates.
  • Select Keychain First Aid and enter your user name and password.
  • Select Verify and click on Start.
  • If the scan ends up with the list of problems, select Repair, and click Start.

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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