How to Fix Error Code 0x80240438 on Windows 10?

by Julie Splinters - -


Issue: How to Fix Error Code 0x80240438 on Windows 10?

Hello all. I can’t find relevant information on how to fix Windows 10 error code 0x80240438. It shows only when I try to download apps from the Store. Maybe you have any ideas?

Solved Answer

The Error Code 0x80240438 is a quite old Windows bug which currently is referred to as Windows Store error. Tracking such bugs, especially the ones related to security, has become a seriously well-paid business.[1] However, we should not forget the issue.

The ones who are dealing with 0x80240438 error will definitely argue about the “old” reference because the error has already showed up during Windows 10 upgrade or update processes. As a result, you can notice that it suspended the performance of both, Windows Store[2] app and Windows Update service.[3]

0x80240438 error

Since each operating system has diverse characteristics and content, the culprit of the 0x80240438 error differs accordingly. Nevertheless, usually the problem can be resolved by disabling Proxy connection, clearing Windows Store cache, turning off Windows Firewall, restarting Windows Update components and similar.

In this thread, we’ll provide all applicable error 0x80240438 fixes, so try them one by one and check if that helped. In case of a failure, we would recommend resetting Windows or performing clean install.

A Guide on How to Fix Windows 10 Error Code 0x80240438

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Method 1: Disable Windows Firewall

  • Press Windows key and type Windows Defender.
  • Click on Windows Defender Security Center option.
  • Click on Private (discoverable) network link.
disable Firewall
  • Slide a toggle to Off under Windows Firewall section.
  • Now go back to Firewall & network protection and do the same with Public (non-discoverable) network.

Method 2. Disable Background Intelligent Transfer Service and remove the content of C:\\Windows\\SoftwareDistribution

  • Press Windows key + R, type services.msc, and press Enter.
  • Find Background Intelligent Transfer Service, right-click on it, and select Stop.
0x80240438 error fix
  • Then find the Windows Update service, right-click on it, and select Stop.
  • Open Windows Explorer and navigate to the C:\\Windows\\SoftwareDistribution.
  • Remove all content stored on this folder (IMPORTANT: make sure that Download and DeliveryOptimization files have been successfully removed).
0x80240438 error fix
  • Once the content is removed, enable Background Intelligent Transfer Service and Background Intelligent Transfer Service and Windows Update services.

Method 3. Disable Proxy connection

  • Open Internet Explorer.
  • Click on the Gear Icon located at the right top of the window.
  • Choose Internet Options and open Connections Tab.
  • Got to LAN settings, and check the box near Use a proxy server for your LAN.
  • Open Advanced tab and remove everything in Do not use a proxy server for addresses beginning with field.
  • Click OK.
  • Now right-click on Windows key and select Command Prompt (Admin).
  • Copy and paste the following commands each followed by Enter:

netsh winhttp reset proxy
net stop wuauserv
net start wuauserv

reset proxy


Method 4. Clear Windows Store cache

  • Click on Windows key and type wsreset.
  • Click on wsreset (Run command) option and wait.
  • When the process will be finisged, Windows Store window will automatically open.

Method 5. Rename Windows Store cache folder

  • Press Windows key + R, paste the %localappdata%\\Packages\\Microsoft.WindowsStore_8wekyb3d8bbwe\\LocalState command in the run, and cick OK.
  • Find the Cache folder, and right-click on it, and select Rename.
  • Name it as Cache.old
rename cache folder
  • If such folder is not on the LocalState folder, right-click on an empty space and select New -> Folder.
  • Name it Cache and close File Explorer.
  • Now press Windows key + I and open Updates & Security section.
  • Select Troubleshoot from the left pane and find the Windows Store App.
  • Click it and run a scan.

Method 6. Modify the DisableWindowsUpdateAccess Value

  • Press Windows key + R, type regedit, and press Enter.
  • Use the left pane to navigate to the HKEY_CURRENT_USER \\Software \\Microsoft \\Windows \\CurrentVersion \\Policies \\WindowsUpdate directory.
  • Find the DisableWindowsUpdateAccess REG_DWORD key and change its value from 1 to 0.
  • Finally, restart the computer and check if that helped.

If none of the methods listed here helped you to fix 0x80240438 error, you should also check the system for malware. Cyber infections tend to modify system's settings in a way users could not download security software or perform other actions putting the malware at risk of being removed.  Our recommendation would be to use Reimage.

Repair your Errors automatically team is trying to do its best to help users find the best solutions for eliminating their errors. If you don't want to struggle with manual repair techniques, please use the automatic software. All recommended products have been tested and approved by our professionals. Tools that you can use to fix your error are listed bellow:

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About the author

Julie Splinters - Computer optimization specialist

When it comes to computer optimization, Julie Splinters is the expert. Whether it is a slow smartphone, Windows, Mac or Linux operating system, she will find a solution within minutes.

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