How to fix Logitech wireless mouse not working?

Issue: Hello, I have a problem with my M570 Logitech wireless mouse. I have used it for a few years now the problem began abruptly. Are there any ways to fix Logitech wireless mouse not working? Thanks in advance.

Solved Answer

A computer mouse is a pointing device that has been around for a few decades now, and it made the life of computer users so much more easier. With this device, people do not have to use keyboard combinations only to navigate through the user interface[1] (UI) of the operating system, be it Windows or Mac. In fact, even users of laptops (which have an integrated touchpad) prefer attaching a mouse for more convenience.[2]

There are several different types of mice: standard cable mouse, wireless, gaming, etc. In recent years, more people prefer wireless mice due to their convenience and fewer restrictions. Of course, each new technology comes with some downsides – the mouse could discharge at less than a convenient moment or stop operating completely. Logitech wireless mouse not working is one of the problems that has been bothering various computer users for awhile.

Logitech is one of the oldest computing device manufacturers and developers, with two main offices residing in Switzerland and California. Today, it is one of the most recognized brands in the IT world, so no wonder that many people would use their products. A Logitech mouse not working is just one of many problems that users might have – unwanted auto-select feature, problems with Bluetooth mice after Windows updates, or Logitech mouse being jumpy also cause major issues.

Users describe the problem in various ways. For example, some people say that they can not connect the device at all – it is simply not responsive. In other cases, Logitech mouse not working issue starts abruptly without any warnings or inputs by users. In fact, the problem is very generic and can be related to many different topics.

Due to this reason, no universal way to fix Logitech wireless mouse not working exists. Therefore, we provide several methods below – one of them just might work for you. Make sure that you follow each step carefully to not mess up the process.

How to fix Logitech wireless mouse not working?How to fix Logitech wireless mouse not working?

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Before we begin…

First of all, the fixes for your mouse can be applied much easier if you have another mouse that is already working on your device. Thus, keep in mind that some of the solutions below require you to either use a different mouse or use keyboard combinations to navigate through your PC.

You should also check whether a manual switch on the mouse (usually located at the back of the device) is not switched to OFF. If it is off, the computer will not be able to locate the mouse, resulting in Logitech wireless mouse not working.

Fix 1. Disconnect the mouse

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When running into some difficulties on your computer, the very first thing to do is to restart it and see if that fixes the problem. This is exactly what you should do with a mouse that refuses to work.

To reset the Logitech wireless mouse, all you have to do is take out the batteries from the back of your mouse. To complete the process, you should also take out the wireless receiver connected to your computer. Once done, wait for a few minutes, and put the components back in. Did it help you fix Logitech wireless problems? If no, continue to the next step.

Restart your mouse

Fix 2. Try another mouse and check Logitech one on another PC

To troubleshoot the problem better, you should try several steps. First of all, if you have another computer available to you, plug in the Logitech mouse that is not working to it. If the device functions fine, it means that the problem lies within your Windows configuration – we address that in the below solutions.

If the mouse does not work on a different computer as well, you might be dealing with a hardware failure. Simply put, the mouse could be broken, and you need to get a new one.

Fix 3. Replace the batteries

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This solution is very simple. Wireless mice require working batteries to be powered by, so if such energy is not provided, the device will simply not work. There are very few batteries that indicate they are running out, so the non-responsive mouse might mean that they are completely out of fuel. To put it simply – you need to either charge your batteries (if such an option is available) or get a new set of batteries for your mouse.

Replace batteriesReplace batteries

Fix 4. Use a different USB port

Depending on your computer configuration, some USB ports might not be working properly. For example, USB 3.0 might not work on some systems. Therefore, it is a good idea to take out a wireless receiver and place it into a different slot.

For further fixes, we advise you to get a mouse that works.

Fix 5. Reinstall drivers

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Uninstall drivers from your system:

  • Right-click on Start and select Device Manager
  • Expand the Mice and other pointing devices section Access Device ManagerAccess Device Manager
  • Right-click on your mouse model and select Uninstall device
  • When confirmation prompt shows up, confirm with Uninstall Uninstall driversUninstall drivers

Reboot your device – Windows should install the drivers automatically after that. See if that helped.

Fix 6. Update drivers

While Windows Device Manager can be used to update drivers, it is far from ideal. There are hundreds of drivers available and they are being updated by hardware manufacturers on a regular basis. Besides, Windows can not always find the newest drivers available (this is especially true for GPU drivers).

Therefore, you should try using automatic driver updating software, such as DriverFix. This AppEsteem certified application can ensure that correct drivers are downloaded to your system, preventing future driver-related issues, such as errors, crashes, BSODs,[3] etc. Note that wireless drivers might also be the culprit of Logitech wireless mouse not working, so make sure you update your drivers comprehensively.

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About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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