How to Fix OneDrive Connectivity Error Code 0x8004de40?

by Ugnius Kiguolis - -
12

Question

Issue: How to Fix OneDrive Connectivity Error Code 0x8004de40?

When I try to sign in to OneDrive, I get an error saying “There was a problem connecting to OneDrive.” It’s marked with an error code 0x8004de40. The problem actually started few days after I installed build 1703. Could someone please help?

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Solved Answer

OneDrive is an in-built cloud storage app since the release of Windows 10. There are many different opinions about the tool, but, in general, it’s an extremely useful tool, which allows storing and transferring personal files on the cloud[1] thus protecting them from loss after serious hardware failure or encryption by ransomware[2] virus.

However, OneDrive sometimes fail to work. Microsoft community is actively discussing about OneDrive error code 0x8004de40 saying “There was a problem connecting to OneDrive. Check your Internet connection, and the try again.”

OneDrive Error Code 0x8004de40?

Refreshing your Internet connection is the first maintenance procedure to try. If you are using Ethernet cable, try unplugging it and re-establish the connection. In case of Wi-Fi, try power cycling the modem and check if that helped.

Unfortunately, it does not seem that the culprit of the error code 0x8004de40 is the Internet itself. According to users who encountered this bug, everything else (Outlook, Edge, Chrome, Store, etc.), except OneDrive app works.

There’s on important thing to mention – people noticed that the 0x8004de40 error occurs when using Wi-Fi connection and disappears when switching to mobile hotspot[3] or when using OneDrive online. If the situation is familiar to you, try to fix 0x8004de40 error by following the method given below.

Method 1. Change Internet Properties

  • Press Windows key + R, type inetcpl.cpl, and press Enter.
  • Open Internet Properties and switch to Advanced tab.
  • Mark the following options:
    Use TLS 1.0
    Use TLS 1.1
    Use TLS 1.2
  • Click Apply and OK to save the changes.
fix 1
  • Reboot the PC.

Method 2. Disable Proxy Settings

  • Press Windows key, type inetcpl.cpl, and press Enter.
  • Open Connections tab and click LAN Settings.
  • Unmark the Use a proxy server for your LAN option.
  • Now mark the Automatically detect settings option.
fix 2
  • Click Apply and OK to save the changes.

Method 3. Reset OneDrive

NOTE: Resetting OneDrive does not affect personal data. What it does is re-syncing the OneDrive data.

  • Press Windows key + R and paste the %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset command.
  • Press OK to run it.
fix 3
  • Now the OneDrive system tray icon on the desktop should disappear and re-appear soon.
  • If the icon disappeared completely, open Run again (Windows key + R) and paste the %localappdata%\\Microsoft\\OneDrive\\onedrive.exe in it.
  • Press Enter to run the command and then check if the issue was resolved.

Method. Reset Winsock Catalog

Several people noticed that OneDrive error 0x8004de40 was followed by NVIDIA GeForce Experience’s failure to connect to the Internet. If you have noticed that other programs have problems with the connection, try the following command:

  • Right-click on Windows key and select Command Prompt (Admin).
  • Paste the netsh winsock reset catalog command and press Enter.
fix 4
  • Now close Command Prompt and reboot your PC.

If after trying these methods the error still persists, we would recommend you to install the latest Windows Updates. Even though Microsoft is currently silent about the 0x8004de40 error, it collects information regarding current bugs and fixes all, or at least most of them, with the nearest patch update.

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