How to Fix PC Shut Downs While Streaming Videos on Youtube?

by Ugnius Kiguolis - -
12

Question

Issue: How to Fix PC Shut Downs While Streaming Videos on Youtube?

Hello. I have a problem with my Computer, which is driving me crazy. My laptop shuts down each time I try to watch the video and it doesn’t matter if I’m doing this on YouTube or any Media Player. Everything else seems to be working fine. I have NVIDIA Geforce FX5500 as graphics card in case it’s important. Could you please help?

Solved Answer

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We’ve made a research on this issue and were quite surprised that so many people are struggling with unpredicted PC/laptop shut down while watching videos. This problem most frequently emerges when the user is viewing videos on YouTube or another website. The video is launched successfully, but then freezes at around 10-15min and the system shuts down. Nevertheless, there are many cases when the same happens when using media players. Unexpected PC/laptop shut down is a very annoying and problem-causing issue because it may cause file loss, wastes user’s time to wait for the system boot again, and so on. Some specialists claim that forced PC shut downs while viewing videos on YouTube is a matter of overheated hardware. However, it seems that the problem steps from graphics card driver. Therefore, check your graphic card drivers and update them if needed.

How to fix the issue when PC/laptop shuts down while watching videos?

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Probably these days none of us imagine being restricted from video viewing on our PCs or laptops. Therefore, system shut down while viewing videos on YouTube or other sources may be a miserable experience. If you are going through this now, check your graphics card drivers and update them if needed. The guide down below will explain how to do that in details.

Step 1.
Run Automatic Windows Updates

  1. Click Win key + R, type devmgmt.msc, and press Enter on your keyboard.
  2. Once the Device Manager is opened, locate Display Adapters on the left and expand it.
  3. Find your Graphics Card (Intel, nVidia or AMD), right-click on it, and select Update Driver Software.
  4. After that, restart your PC/laptop.

Alternative:

  1. Click Win key and type Check for updates.
  2. Select the first option from the search results.
  3. On the new window, click Check for updates and let the system perform the scan.
  4. When you receive the list of available Windows updates, click Update now and let updates run automatically.
  5. After that, reboot your PC.

Step 2.
Undo Graphic Driver’s Changes

In some of the cases, the system starts crashing and shutting down when viewing videos right after initiating some driver changes. If you remember updating Graphic drivers or performing other changes before the issue started, then you should roll back to the previous driver. For this purpose, you have to:

  1. Hold Win key + R at the same time.
  2. Type devmgmt.msc in the search bar to open Display adapters. Expand the section by double clicking on it.
  3. Right-click on PRO METHOD: Use DDU (Display Driver Uninstaller) for AMD/NVIDIA Cards and select Properties.
  4. Select Driver tab in the Property window and click on Roll back to the previous build.

In case the tips listed above did not help, then it might be that the culprit of this bug is related to hardware. Therefore, you should contact with a professional technician.

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About the author

Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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